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Press Releases from Drishti Soft Solutions (32 total)

AMEYO launches Voicelog Archiver to effectively manage Voice Logs

Drishti’s AMEYO solution archives voice logs with the Voicelog Archiver Gurgaon, February 25, 2013 - Customer satisfaction and experience are the buzzwords in today's technology-focused society. However, to cater to the customers and their needs, contact centers and enterprises heavily rely on technological tools. These tools help them in answering challenges presented to them by a dynamic and demanding customer base who yearn for better service delivery and quick turnaround time.

IPS Inc. partners with Drishti to add value to their enterprise offerings

Drishti expands its International reach in collaboration with IPS Inc, Japan Gurgaon, February 20, 2013 - Drishti, the leading contact center solution provider diversifies its market presence in Japan and enhances its recognition furthermore by partnering with IPS Inc. The latter is a leading telecom provider, offering reliable, dependable and efficient services to their clients. In reference to this association, Mr. Miyashita, CEO, IPS says, “We are a leading telecom

HRH Next opts for AMEYO for smooth execution of SIM verification project entrust …

AMEYO streamlines business operations for HRH NEXT Gurgaon, February 18 , 2013 - HRH Next Services Pvt. Ltd. is one of the renowned BPOs designed to engage and interact with customers using communication mediums such as Email, Fax, Chat etc. They have been outsourced by Idea to handle the project of SIM verification. In order to execute operations efficiently, HRH Next wanted a technology that was suitable to their bussiness

AMEYO facilitates business operations for Prisha Pearls

Leading online pearl and jewellery store, improve their overall business productivity with Drishti’s AMEYO solution Gurgaon, January 28, 2013 - Prisha Pearls is an online pearl and jewellery store in the country. They deal in their own line of handmade jewellery, where precious and semi-precious gemstones are used. Being an ecommerce industry, they are required to interact with huge number of customers day in and day out. In order to execute

Sunteck Realty improvises it’s business operations through Ameyo

Ameyo enhances and effectively manages inbound calls for Sunteck Gurgaon, January 14, 2013 - Sunteck Realty Ltd. is one of India’s most promising real estate developments that chiefly focuses on the expansion of ultra premium and luxury residential properties. Its development activities include multi-unit apartment buildings, block re-developments, planned communities and commercial spaces. Being a commercial hub they aim at expanding their operations far and wide. To achieve these

Thailand based business house chooses Ameyo for international BPO processes

Ameyo becomes the technology-of-choice for SGC Infotech-a major BPO service provider in Thailand. The latter was looking for a solution that is adaptable to changing market conditions and future growth. With Ameyo as its backend technology, SGC has established itself as a key player in the highly competitive international BPO segment. Variation in the time zones was a major hurdle for SGC as they were unable to address the

Leading international BPO expands operations with Ameyo

Gurgaon, February 06, 2012- Ameyo – a leading contact center solution enables Itronics Info Solutions, Bangalore to easily expand their business operations by adding another service location. The solution supported the BPO with a robust technology platform while providing flexibility of business models (both SaaS as well as premise). With Ameyo as the contact center technology, Itronics has doubled the size of their business. Talking about the association with Ameyo

Drishti diversifies its market presence in Bangladesh by partnering with GPIT

Drishti-Soft, a leading provider of software solutions, and GPIT Bangladesh, the IT offshoot of Grameenphone, join hands to capture the emerging business opportunities in Bangladesh. With a presence in the region for more than three years and partnering with GPIT, Drishti is on a growth trajectory and creating a global business network. Sharing his views on the partnership developed, Mr. Mehedi Maruf (Head of Market Communication), GPIT, says, “The call center

Drishti and Africcs partner to present Ameyo to the markets of Zimbabwe

Drishti-Soft- A leading CIM technology innovator and Africcs Pvt. Ltd., Zimbabwe's leading customer care consultancy, enter into a business alliance in order to capture the emerging contact center markets in the continent of Africa. This partnership will strengthen Drishti's local presence in Africa and ensure 24x7 support for new clients. Zimbabwe's contact centre industry enters a new dawn as the country is set to establish its credulity globally. Drishti-Soft has already

Yesso BPO switches to Ameyo for managing critical outbound process

Ameyo Communication Suite becomes the technology of choice for Yesso Global Services. The premier BPO service provider was already using a leading outbound solution. However, the critical client processes on floor required operational flexibility from the existing dialer where it lagged. By switching to Ameyo, they could not just deliver better but also ease-out the hassles from IT management. The prompt and efficient direct support from Drishti was another incentive launches full version -FREE for limited use a pioneer in DNC scrubbing solutions have launched the full version of DNC scrubbing services, Free for limited use, aimed at solving challenges for telemarketers in complying with TRAI regulations and scrubbing the calling lists daily. "This is an important step towards DNC/DND compliance with TRAI." says Sachin Bhatia, VP Business Development, of Drishti-Soft. The full version not only offers the same download features as the beta version, but also provides

Ameyo manages business interactions for Top HR Solutions Company

Drishti's Ameyo Communication Suite becomes the technology behind multi-level interwoven business processes of Adecco India. The Bangalore-based HR solutions company offers temporary staffing, permanent placement, outsourcing, consulting and outplacement services to A-list companies. Ameyo helped in consolidating their diverse communication processes across different entities as well as business units involved. With Ameyo, the entire information was centralized and provided for better control and transparency of operations. Elaborating further on this

Bangladesh-based business group chooses Ameyo for international BPO processes

Drishti's award-winning call center software, Ameyo, powers high-demanding international outbound operations for a Call Center in Bangladesh. The BPO is a division of well-respected Runner Group of Companies and offers international telemarketing services to countries like Australia and Canada. Ameyo provided a robust outbound technology that completely automated the dialing processes and delivered high productivity even in multiple shift scenarios. The technical team at The Runner Group was looking

Drishti's contact center software Ameyo wins TMC Labs Innovation Award 2011

Drishti, a leading communication solutions vendor bags the prestigious TMC Labs Innovation Award 2011. The award organized by TMC, a global media company is presented by Customer Interaction Solutions magazine. Drishti won the award for its Ameyo Communication Suite - the contact center software powering millions of customer interactions across the globe. The TMC Labs Innovation Awards are presented to product innovations in the ICT (Information Communication Technology) domain. Uniqueness

Ameyo Call Center Software powers the first directory services helpline of Niger …

Ameyo - the award-winning communication suite from Drishti becomes the technology behind the very first phone-based directory services in Nigeria - vConnect. The company was looking at advanced automation for complete customer interaction management. Ameyo not just helped them consolidate their customer care processes but also helped them create new business opportunities. Transcending from the existing disparate business applications to a more homogenous contact center technology, vConnect achieved unprecedented business

Jyothy Fabricare choose Ameyo as the call center technology for FabricSpa ventur …

Ameyo enables a centrally managed multi-site contact center network for 'FabricSpa' venture of Jyothy Fabricare Services Ltd (JFSL) - a subsidiary of Jyothy Laboratories Limited. The award-winning call center software from Drishti would be helping them in setting up their customer support centers across major cities in India for their premium retail laundry care services. Talking about the technology, Mr. Ravi Razdan - Head Systems - Jyothy Group, says -

Drishti launches – FREE service to telemarketers for easy DNC com …

Drishti launches - a web interface for telemarketing companies to easily manage TRAI regulations related to UCC. Currently in the beta stage, the website provides DND/ DNC scrubbing of the calling lists as a free service to its registered users. Looking at the problem of Unsolicited Commercial Calls (UCC) from the telemarketer’s perspective, is a quick, easy and reliable compliance management platform for companies doing mass-scale outbound calls

Ameyo felicitates customer interactions for diversified business house

Ameyo enables customer interaction management for Seven Seas Edutech. For a diverse service portfolio in education consultancy and manpower services, Seven Seas Edutech caters to mass student/ customer queries on a daily basis. Ameyo helped them consolidate the interactions, map the caller profiles and also automate multi-department call routing for effective query resolution. With a centralized automation system to track and manage the calls, the company could focus on

Ameyo awarded as the "Best Contact Center Technology Platform" at MECC 2011 in D …

Drishti-Soft along with their VAR (Value Added Reseller) - City Services exhibited at the Middle East Call Center Event 2011 held in Dubai, UAE. Along with a highly successful stint at the exhibition, the companies also won a joint-award for their technology deployment at Department of Transport (DoT), Abu Dhabi. Drishti's Ameyo Communication Suite was appreciated as the "Best Contact Center Technology Platform" by the Insights team. With another award

PRTA Australia chooses Ameyo contact center software for more efficient telemark …

Ameyo - the IP-based call center solution from Drishti-Soft Solutions, India becomes the technology platform powering highly successful telemarketing processes of Positive Response Telemarketing Agency (PRTA), Australia. The later being a leading telemarketer caters to clients from different industry verticals with unique process requirements. With Ameyo, PRTA not just achieved automation of outbound processes but also reduced the turn-around-time for each new campaign adding unprecedented efficiency to their service delivery.

Ameyo doubles the customer connect rates for Symphony BPO Malaysia

Ameyo, the IP-based call center suite from Drishti-Soft enables Symphony BPO in achieving a 200% efficiency increase for their customer contact processes. Powering some of their most critical client processes, Ameyo delivered significant productivity boost for the Malaysia-based BPO winning them appreciation from their customers. As in the words of Ms Sunita Soyza, Director, CRM OB, Symphony BPO Solutions - "Our dialing processes relied much on conventional practices and we

Teamlease chooses Ameyo for managing their business interactions

Drishti-Soft Solutions becomes the technology provider for complete interactions management for Teamlease Services. The later being one of the top staffing companies in India selected Ameyo for consolidating the complex interaction processes (both internal as well as external). Teamlease is a company engaged in temporary and permanent manpower solutions. The communication processes involve inbound and outbound interactions between the following entities besides Teamlease: - Existing employee base - own staff of

Ameyo - affordable answer to OTP (One Time Password) mandate by RBI

With a mandate of OTP added to other financial transactions-related regulations, merchants of e-commerce enabled businesses, banks and other financial institutions are facing a challenge of ensuring compliance. Both generation and distribution of the One Time Password requires a tight interoperability among the various underlying business applications. Ameyo provides a perfect bridge to ensure the card issuing authority is able to comply with this regulation and also able to further

AmeyoXchange: Tool for call centers to manage TRAI Regulations @ PBX cost

With the Telecom Regulatory Authority of India (TRAI) becoming very serious about Unsolicited Commercial Communications (UCC), it has become imperative for telemarketers in India, to check with the National Do Not Call registry and scrub their call lists before making calls. AmeyoXchange is an advanced contact center solution that enables easy compliance to all the regulations for telemarketing processes. As stricter regulations from TRAI are challenging business processes, there’s an

Drishti-Soft launches Ameyo Chat 2.0

Taking the multimedia customer interactions to a new level, Drishti-Soft launches Ameyo Chat 2.0. This live chat capability is an in-built tool in their award-winning contact center solution - Ameyo. Offering collaboration within the team or mass online messaging (based on triggers/alerts/events) to the prospect/customer, Ameyo Chat 2.0 promises to be a value-add to the customer support services. Enterprises can integrate live chat to their websites and configure the chat

Shell Transource selects Ameyo for its domestic client processes

Drishti deploys Ameyo IPCC at Shell Transource to power the company's critical domestic processes. Shell Transource is one of the leading BPOs in India and has country's leading banks, NBFCs and telecom sectors as premium clients. To service the stringent quality needs of such clients, Shell Transource required an industry-grade robust technology solution. Award-winning IP-based communication suite Ameyo became their choice for the same. Says Girisha R, Area Sales Manager,

Drishti enables a unique inside-sales management process for Poorvika Mobile Wor …

Poorvika Mobile World, the largest chain of multi-branded mobile retail showrooms in South India chooses Drishti's advanced communications management software Ameyo for consolidation of sales process spread across different retail showrooms in Chennai. Using the capabilities of Ameyo, a customized sales notification strategy was implemented throughout the retail chain. Using these records, a sales review and future strategy could be established ultimately contributing to increased productivity. "The business requirement of Poorvika

Drishti-Soft is now an ISO 9001:2008 certified company

Drishti-Soft - an innovator of customer interactions management solutions is now an ISO 9001:2008 company. The standards provide a framework to manage the organization’s business and ensure a philosophy of continual improvement in all aspects of the business. Strict adherence to the ISO standards would increase the effectiveness and efficiency of Drishti-Soft through continual improvement in systems and products /services quality. Talking about the certification, Sudhir Mittal, MR (Management

"Transforming the customer experience" workshop organized by Drishti-Soft and DQ …

Marking the business association of Drishti-Soft Solutions - innovators of Ameyo IPCC and DQN Corporation - leading UC providers in Indochina, the companies organized a specialized workshop on 19th November 2010. Held in Ho Chi Minh City, Vietnam, the workshop aimed at streamlining the subsisting issues of enterprises & contact centers across the Indochina region. By the medium of this workshop, the two technology providers addressed the ever- reverberating question

Drishti-Soft announces Strategic Business Association with DQN, Vietnam

Drishti-Soft announces strategic partnership with Dinh Quang Limited Corporation, Vietnam for a mutually beneficial marketing strategy for Ameyo – their award-winning call center software. The association marks integration of the two Asian business environments to streamline issues faced by the rapidly advancing domestic call center market in Vietnam. DQN Corporation will be the front-ending partner and would market and implement IP-based call center software - Ameyo IPCC to the BPOs

Drishti-Soft selected as a 2010 Red Herring Asia Top 100 Tech Startup

San Mateo, CA - Red Herring announced its Top 100 Asia Award in recognition of the leading privately held technology companies from Asia. Celebrating innovations and technologies by Asian startups, Red Herring made the announcements at a special awards ceremony on 16th November 2010 in Shanghai, China. The team chose Drishti-Soft to be among the Top 100 most promising tech companies of Asia for their innovative IP-based communication suite

Ameyo enables increased contact rates for Symphony BPO Malaysia

Drishti's IP-based contact center suite - Ameyo IPCC enables advanced interaction management for one of the leading BPO's in Malaysia - Symphony. The outsourced call center had major business scaling plans in mind and was looking for a solution that would provide complete automation and integration between their telephony and applications infrastructure. Ameyo helped them upgrade from a tedious manual dialing process to a more sophisticated predictive dialing that helped

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