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"Transforming the customer experience" workshop organized by Drishti-Soft and DQN in Vietnam concludes successfully

12-14-2010 09:36 AM CET | IT, New Media & Software

Press release from: Drishti Soft Solutions

"Transforming the customer experience" workshop organized

Marking the business association of Drishti-Soft Solutions - innovators of Ameyo IPCC and DQN Corporation - leading UC providers in Indochina, the companies organized a specialized workshop on 19th November 2010. Held in Ho Chi Minh City, Vietnam, the workshop aimed at streamlining the subsisting issues of enterprises & contact centers across the Indochina region. By the medium of this workshop, the two technology providers addressed the ever- reverberating question of what businesses are doing to deliver highest quality customer experience.

Mr. Sachin Bhatia (VP Business Development, Drishti) & Mr. Toan Q. Nguyen (President, DQN) jointly addressed a gathering of people from over 100 companies across the Indochina region from various domains. It was the goal of the workshop to inform the interested public about Ameyo and how can it successfully address issues like reduction in customer frustration, wait time via innovative call queuing, creating an intelligent friendly "customer front door" to your business, leveraging proactive communication strategies, bringing every department together to serve the customer from throughout the enterprise and using multi-channels to communicate as customers prefer, such as phone, Web and e-mail.

At the workshop Drishti & DQN also launched their demonstration center, located @ DQN's Vietnam headquarter in Ho Chi Minh City. The center offers a CIM (customer interaction management) design workshop with intelligent interactive demonstrations. The showcase center serves as a briefing facility for both companies and demonstrates integrated CRM applications including intelligent work distribution, Web chat, Web collaboration, callback, interactive voice response (IVR), voice broadcasting, and email/fax and Web interaction.

The executive briefing and demonstration center combines the capabilities of AMEYO Interaction Management solutions with DQN's delivery and management methodologies to offer corporate & contact enter leaders a blueprint for converting their call centers to customer-centric contact centers. Similar centers in Asia are available in Malaysia, Indonesia, Philippines, Bangladesh & Singapore. In the pipeline are more centers in Hong Kong, China, South Korea, Japan & Taiwan by 2011.

About DQN Corporation

DQN or Dinh Quang Limited Corporation is a leading open-platform-based Unified Communication (UC) solutions provider in Indochina. Established in 2005, DQN is a respected name the distribution field. With business operations spanning Vietnam and Southeast Asia countries, DQN has been growing with impressive double-digit revenue.

About Drishti ( )

Drishti-Soft Solutions Pvt Ltd. is one of the pioneers in IP Telephony in India. Their award-winning contact center software Ameyo directs more than 1 million customer interactions every day for more than 500 companies across the globe. With advanced communication management capabilities, Ameyo software suite connects customers with the right resources - self-service or assisted service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Ameyo empowers the deploying enterprise to leverage their entire organization, from the contact center to the back office, to improve the overall customer experience.

Drishti-Soft Solutions Pvt Ltd. is one of the pioneers in IP Telephony in India.

Drishti Soft Solutions
62-A, Sector-18, Gurgaon, Haryana-122016

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