openPR Logo
Press release

Ameyo awarded as the "Best Contact Center Technology Platform" at MECC 2011 in Dubai, UAE

06-10-2011 07:54 AM CET | Media & Telecommunications

Press release from: Drishti Soft Solutions

Drishti-Soft along with their VAR (Value Added Reseller) - City Services exhibited at the Middle East Call Center Event 2011 held in Dubai, UAE. Along with a highly successful stint at the exhibition, the companies also won a joint-award for their technology deployment at Department of Transport (DoT), Abu Dhabi.

Drishti's Ameyo Communication Suite was appreciated as the "Best Contact Center Technology Platform" by the Insights team. With another award in the kitty and tremendous response from audience at a renowned industry event, Drishti-Soft can look forward to some good business in the Middle East.

Elaborating on the awards, Dominick Keenaghan; CEO of INSIGHTS Middle East and chairman of the awards committee said - "The two-day MECC event also comprises of the prestigious MECC '11 Awards Night, which recognizes excellence in the regional call center sector. The widely celebrated awards have been a measure for distinguished customer services solutions and practice for years, due to the strict process of qualification and selection of winners. Categories span call center performance, outsourcing practice and specialty contact centers. For the 'Best Call Centre Technology Platform', we chose - City Services Consultancy/Drishti- Soft."

Adding further, Keenaghan said - "Not only have the companies provided customer care solutions to various clients; they have also maintained their distinct technological competitiveness. By adopting Drishti's Ameyo Call Center technology platform for customer interactions management at DoT, this partnership has resulted in this year's Best Call Centre Technology Platform award"

Expressing the Drishti Vipin Jethi, VP Sales & Head of Business Strategy for EMEA, Drishti-Soft said - "After having captured the SMB Contact Center market in India, Philippines, Malaysia and Indonesia, Drishti plans to replicate the success in Middle East region. The award reinstates our promise as a trusted technology vendor for contact centers."

About MECC

The annual Middle East Call Centre 2011 show (MECC '11) offers the region's top call centre professionals a unique, expert-led forum to get up-to-date with the industry's latest trends and developments, discuss common issues, test-drive new technology and re-invigorate their current development plans. Organized by INSIGHTS, MECC is recognized as the premier regional call centre event for the Middle East. The show features the region's leading call centre exhibition where many new products, services and companies are launched and the annual Middle East Call Centre Awards Dinner to honour outstanding performance and results by the region's top performers. Networking, quality and inspiration are bywords for the MECC experience, one that is clearly appreciated by the large number of repeat attendees from one year to the next.

About City Services

City Service Consultancy (CSC) is a nationwide ISO 9001:2008 and SME (Sheikh Mohammed Enterprises) certified Consultancy Company head quartered at Dubai UAE. Established in 2006, CSC is focused on providing high quality consulting services in core areas like civil construction, Architecture, Information Technology, Call center, petrol-chemicals Aeronautical , Chemical, Mechanical, Electrical, Production, Marine, Marketing, Hotel, Telecommunication industries and government bodies etc.

About Drishti(www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave the way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications.

Drishti Soft Solutions
62-A, Sector-18
Gurgaon, Haryana-122016

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Ameyo awarded as the "Best Contact Center Technology Platform" at MECC 2011 in Dubai, UAE here

News-ID: 178742 • Views: 1354

More Releases from Drishti Soft Solutions

AMEYO launches Voicelog Archiver to effectively manage Voice Logs
Drishti’s AMEYO solution archives voice logs with the Voicelog Archiver Gurgaon, February 25, 2013 - Customer satisfaction and experience are the buzzwords in today's technology-focused society. However, to cater to the customers and their needs, contact centers and enterprises heavily rely on technological tools. These tools help them in answering challenges presented to them by a dynamic and demanding customer base who yearn for better service delivery and quick turnaround time.
IPS Inc. partners with Drishti to add value to their enterprise offerings
Drishti expands its International reach in collaboration with IPS Inc, Japan Gurgaon, February 20, 2013 - Drishti, the leading contact center solution provider diversifies its market presence in Japan and enhances its recognition furthermore by partnering with IPS Inc. The latter is a leading telecom provider, offering reliable, dependable and efficient services to their clients. In reference to this association, Mr. Miyashita, CEO, IPS says, “We are a leading telecom
HRH Next opts for AMEYO for smooth execution of SIM verification project entrust …
AMEYO streamlines business operations for HRH NEXT Gurgaon, February 18 , 2013 - HRH Next Services Pvt. Ltd. is one of the renowned BPOs designed to engage and interact with customers using communication mediums such as Email, Fax, Chat etc. They have been outsourced by Idea to handle the project of SIM verification. In order to execute operations efficiently, HRH Next wanted a technology that was suitable to their bussiness
AMEYO facilitates business operations for Prisha Pearls
Leading online pearl and jewellery store, improve their overall business productivity with Drishti’s AMEYO solution Gurgaon, January 28, 2013 - Prisha Pearls is an online pearl and jewellery store in the country. They deal in their own line of handmade jewellery, where precious and semi-precious gemstones are used. Being an ecommerce industry, they are required to interact with huge number of customers day in and day out. In order to execute

All 5 Releases


More Releases for Middle

Middle East Railway Sector Middle East Railway Sales Report
For Report Sample Contact: neeraj@kuickresearch.com or +91-11-47067990 Report Table of Contents Middle East Outlook 1.1 Countries Overview 1.2 Middle East Economy 1.3 Transportation in Middle East Middle East Rail Transport Outlook 2.1 Overall Status of Rail Transport in Middle East 2.2 Trends in Railway Infrastructure Development in Middle East Saudi Arabia 3.1 Existing Railway Infrastructure 3.2 Proposed/Planned Railway Infrastructure 3.3 Regulatory Framework 3.4
Middle Ear Implants Market
Middle Ear Implants Market Overview Middle implant ear is a small device inserted into the middle ear and coupled to ossicles. Middle ear implants are devices designed for those who suffer mild- moderate mix or sensorineural hearing loss and conductive hearing loss. Middle ear implant is an advanced technology for the conventional use of hearing aid. A middle ear implant is recommended for people suffering from earmould allergies, skin problems, ear
Strong impulses in Middle-East
at-visions ONEvision Hotel TV solution is set to make big impact in Middle East. at-visions ONEvision Hotel TV solution is set to make big impact in Middle East. Parallel to establishing a strategic partnership with Omnix, the leading AV system integrator in Middle East, at-visions presented its approach of Hotel TV to qualified prospective buyers. "We were able to discuss our solution in detail with experienced senior-level management representatives from quite
Middle Classes Dominate Brazilian Investments
The changing face of the Brazilian middle class brings new challenges to domestic and foreign investment in Brazil. Once content with cheap promotions, the middle class is now more discerning and looking for quality. This search for better products affects consumer goods across the board. From laptops to real estate, Brazilian middle class (known as Class C) is going for quality over price. Until now, they were content with cheap offers,
Investment in Brazil's Middle Classes
After eight years under Lula, Brazil now has a new president. Like her predecessor, newly-elected President Dilma has pledged to continue investment in Brazil’s new middle classes. Under this investment, Brazil has experienced spectacular economic and social growth. A glance at statistics in key areas since 2002 shows impressive increases in both Brazilian wealth and social status. Although there is still plenty to do to fulfil Dilma’s pledge to end
Middle Managers Business Software Perception
The purpose of "inlevel 2011 Report: Middle Management as Business Software Influencer's" based on survey conducted between American middle managers was to check their approach to business software. Do they have influence on software they use? What they need? Do business software vendors pay enough attention to them? Middle managers are not typical decision makers within enterprise. However, 42% of them actively act during enterprise software selection process. They want to