"Think mystery shopping - think ISC"
Tobias Kurzmaier: Michael, before you have started with INTERNATIONAL SERVICE CHECK what was your occupation?
Michael Christie: Twelve years experience in the mystery shopping industry and video mystery shopping is a specialty. I was one of the first to conduct video checks in the UK and was featured in the media in 1996 or this. Prior to this I have worked in law enforcement both operationally and training in the UK and the USA. I am committed to improving the service that is received by the consumer and my work ethic is that ISC UK provides a level and quality of service that I would expect to receive if I were the client. I like to build a strong rapport with my clients and offer old fashioned values regarding service and commitment to our responsibilities.
Tobias Kurzmaier: How would you describe the time between your start with ISC in UK one year before and now in one sentence?
Michael Christie: Since INTERNATIONAL SERVICE CHECK entered into the United Kingdom Mystery Shopping market in February 2007 with a dedicated presence, we have succeeded in making a very positive impact into an already crowded sector.
Tobias Kurzmaier: What makes ISC so attractive for the clients?
Michael Christie: From the onset, we have attracted clients that appreciate a new, vibrant, pro-active approach to mystery shopping.
Tobias Kurzmaier: Which customers could INTERNATIONAL SERVICE CHECK gain in its first year in UK?
Michael Christie: Clients such as Bannatyne Fitness, Sunglass Hut, Hackett London, Pearson Vue and many more, all benefit from an exceptional level of quality and service that assist them in maintaining customer excellence.
Tobias Kurzmaier: What does ISC distinguish from other mystery shopping companies most?
Michael Christie: With INTERNATIONAL SERVICE CHECK`S tailored mystery shopping programs, our clients can see exactly how their brand promise is delivered to their customers and precisely identify area’s that may benefit from improvement, thus refining their total customer experience.
Tobias Kurzmaier: Michael, what is your main goal for your second year with ISC?
Michael Christie: By offering a professional, cost effective service to the clients, our service is viewed as second to none and 2008 will see more and more customers profiting from our vast experience within all industry sectors.
Tobias Kurzmaier: How would you name the root idea on that the work of INTERNATIONAL SERVICE CHECK based?
Michael Christie: We pride ourselves on supplying a service that we would expect to receive if we were our clients and value the relationships we build with all that are associated with INTERNATIONAL SERVICE CHECK. What counts is what the customers see! My goal is to build the ISC business in the UK and so when customers think of mystery shopping, they immediately think of ISC - "Think mystery shopping - think ISC!"
INTERNATIONAL SERVICE CHECK
1, Nortumberland Avenue
London, WC2N 5BW
Tel. +44 (0) 20 7872 5457
Fax +44 (0) 20 7753 2824
INTERNATIONAL SERVICE CHECK/Multisearch GmbH
Dachauer Strasse 37
Tel. +49 (0) 89 54558228
Fax +49 (0) 89 55 74 43
INTERNATIONAL SERVICE CHECK, the leading provider for mystery shopping services worldwide, looks with favour upon the success story of 12 years international experience expanding sharply. INTERNATIONAL SERVICE CHECK was established in Munich 1996 and is today represented in 14 countries with own subsidiaries. More than 300.000 test clients are currently registered with INTERNATIONAL SERVICE CHECK worldwide. At the climax of globalization the service society is developing rapidly. For clients with international reputation ISC set the benchmark for modern and effective mystery shopping services based on the newest and securest internet technology. INTERNATIONAL SERVICE CHECK is member of the MSPA (Mystery Shopping Providers Association).
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