Checking out the Alpine Ski World Championship
There were two test scenarios for each of the 50 Checkers:
A. Phoning a hotel in Garmisch-Partenkirchen and asking whether a double room was available from February 11 to February 12, 2011.
B. Approaching a volunteer or a mobile vacation advisor in the streets of Garmisch-Partenkirchen and asking two questions.
The third test scenario was to be followed by 20 of the 50 Checkers:
C. Phoning the Organizing Committee of the Ski World Championship and asking for help or assistance regarding a certain matter.
The rating system used by the Mystery Checkers of INTERNATIONAL SERVICE CHECK in standardized questionnaires was based on the principle of German school grades 1 = very good to 6 = unsatisfactory. 35 of the Checkers were female, 15, male. 40 of the phone calls or inquiries under scenarios A and B were carried out in German, 10 in English. Scenario C was performed 15 times in German and 5 times in English.
In Garmisch-Partenkirchen, the results of the large-scale Mystery Check are likely to have met with satisfaction and joy on all levels of organization, since the 50 Checkers submitted good overall results almost without exceptions.
According to the overall mark, the staff of the Organizing Committee of the Ski World Championship who were checked scored best reaching a mark of 1.2 (very good), closely followed by the volunteers or mobile vacation advisors reaching a mark of 1.3 (very good) and the hotels finishing third by reaching a mark of 2.4 (good).
Expressed in terms of individual categories, the following grades were reached:
Kindness: Organizing Commitee of the Ski World Championship 1.2 (very good), volunteers/mobile vacation advisors 1.2 (very good), hotels 2.6 (satisfactory)
Expertise: Organizing Commitee of the Ski World Championship 1.4 (very good), volunteers/mobile vacation advisors 1.6 (good), hotels 2.4 (good)
Helpfulness: Organizing Commitee of the Ski World Championship 1.0 (very good), volunteers/mobile vacation advisors 1.1 (very good), hotels 2.2 (good).
On Scenario A: Phone calls were made, among other places to Atlas Posthotel, Hotel Sonnenbichl, Mercure, Riessersee Hotel, Best Western Hotel Obermühle and small hotels. In 95% of the phone calls the Checkers were able to speak to someone upon the first call. In 80% of the phone calls the answer to the inquiry about the room was negative, in 20% of the calls rooms were still available. In 70% of the inquiries the hotel which did not have any rooms available was helpful and gave advice on other hotels or referred the caller to the tourist information. In cases in which Checkers had to wait on the phone because inquiries had to be made, they felt that the waiting periods were appropriate. If Checkers were promised to be called back, this promise was kept in 100% of the cases. The majority of staff members were helpful and felt sorry when they were not able to offer any rooms. In 6% of the phone calls the Checkers recorded that the hotel staff were downright annoyed about the room request.
On Scenario B: The Checkers asked the volunteers and/or mobile vacation advisors the following two questions. What the Checkers wanted to know from the volunteers was: What is the admission fee for the evening events? Where does the award ceremony take place? What they wanted to know from the mobile vacation advisors was: Where can I buy tickets for the World Championship?How early before the beginning of the race are visitors admitted? In 78% of the inquiries the Checkers were able to find the persons giving assistance immediately, especially in the town center, but hardly at the shuttle locations. All in all, it was 90% of the volunteers who answered their two questions correctly, in 10% of the cases colleagues had to be asked. As to the mobile vacation advisors, it was 86% who answered correctly, and 14% contacted their colleagues. The Checkers especially complemented both the volunteers as well as the mobile vacation advisors on their high level of friendliness and helpfulness in all checks.
On Scenario C: 20 Checkers asked the Organizing Commitee of the Ski World Championship one of the following questions on the phone: Where can we still get tickets for the World Championships and what do they cost? How about parking facilities for wheelchair users and their transfer to the arena? Are there handicapped accessible lavatories at the sports arena? Ten phone calls were made to the office of the Organizing Committee of the World Championship and ten to the tourist information. 100% of the phone calls were answered to the Checkers’ full satisfaction. Here, too, the Checkers rated every single one of the twenty inquiries to be excellent as far as friendliness and helpfulness were concerned.
Moreover, the Checkers found that the parking facilities in Garmisch-Partenkirchen are well signed and that there were no traffic jams or other problems on the days of the checks. Several Checkers criticized that the number of advertizing measures in general was too little in terms of this major event. Checkers on their way, for example, from Austria to Munich using the federal road B2 leading through Garmisch-Partenkirchen found hardly any signs advertising the Ski World Championship.
The ratings of the English-language inquiries scored neither better nor worse than the German-language inquiries.
The Country Managerin for Germany of INTERNATIONAL SERVICE CHECK, Jessica Schneider, sums up the check result as follows:
„INTERNATIONAL SERVICE CHECK scrutinized Garmisch-Partenkirchen and the organizers of the Alpine Ski World Championship on the two days of checking with its 50 Checkers, and the overall result is extremely pleasant and very successful both for the town and for the persons responsible for the World Championship. No one, neither the hotels nor the volunteers nor the mobile vacation advisors nor the Organizing Committee of the Ski World Championship made any mistakes. Our representative check carried out by men and women, in German and in English, shows that Garmisch-Partenkirchen is fit for a major sports event of that type and that the place welcomes its guests in a cordial, competent and helpful manner.“
The INTERNATIONAL SERVICE CHECK/Multisearch GmbH was founded in Munich in 1996 as market research enterprise specializing in mystery shopping services worldwide. Currently over 500.000 test clients, so-called service checkers, are registered with International Service Check.
INTERNATIONAL SERVICE CHECK/Multisearch GmbH
Chief Press Officer
Dachauer Strasse 37
Tel. +49 (0) 89 54558228
Fax +49 (0) 89 557443
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Checking out the Alpine Ski World Championship here
News-ID: 162574 • Views: 3041
More Releases from INTERNATIONAL SERVICE CHECK/Multisearch GmbH
East European underwear buying: What customers really expect?
Munich - Czechs are best in taking care about customer service, Hungarians excel in loyalty building, and Lithuanians win in regard of store presentation. These are the conclusions that can be made on the basis of a current mystery shopping survey conducted by INTERNATIONAL SERVICE CHECK. Mystery shoppers tested 192 underwear stores in nine European countries. From November 2010 until January 2011 INTERNATIONAL SERVICE CHECK conducted an international survey of stores
INTERNATIONAL SERVICE CHECK is Top Mystery Shopping Provider
Munich – The independent and neutral information portal mystery-shopping-info.de has published the results of the big survey among test buyers for the best mystery shopping providers of 2009 on its homepage. In 2008, INTERNATIONAL SERVICE CHECK was already able to occupy a very good third place in the overall ranking. In 2009, the test buyers in Germany, Austria and Switzerland even voted INTERNATIONAL SERVICE CHECK into second place. Every year at
Franchising and Mystery Shopping - the perfect combination
Munich - Mystery shopping is now considered the most successful way of securing and optimising quality standards at franchising companies. INTERNATIONAL SERVICE CHECK is an international mystery shopping provider which has focused exclusively on this key competency since the company's foundation in 1996. The special method used by INTERNATIONAL SERVICE CHECK - sending representative test customers to the point of sale in a wide range of industries and countries -
INTERNATIONAL SERVICE CHECK completes its two-week tour of Germany
Munich – From April 20 to 30, the ISC mobile information platform made a tour across Germany and stopped over in ten cities altogether. In Dortmund, Bremen, Rostock, Berlin, Leipzig, Munich, Stuttgart, Saarbrucken, Mainz and Bonn, ISC was within people's grasp in the truest sense of the word. The ISC mobile information platform stopped at well-known and prominent places such as the courtyard of the cathedral in Bremen, Alexanderplatz in
More Releases for Checkers
What's Driving the Industrial Warning Lights Market Growth? Checkers Safety Grou …
Industrial Warning Lights Market IndustryGrowthInsights, 27-03-2020: The research report on the Industrial Warning Lights Market is a deep analysis of the market. Experts have studied the historical data and compared it with the changing market situations. The report covers all the necessary information required by new entrants as well as the existing players to gain deeper insight. Furthermore, the statistical survey in the report focuses on product specifications, costs, production capacities, marketing
Checkers Drive-In Restaurants Inc Market to Witness a Healthy Y-o-Y Growth durin …
This franchise profile gives key insight into Checkers Drive-In Restaurants Inc. with a mention of key takeaways as a conclusion. The profile provides a consolidated and up to date information about the company, including the financial performance and/or number of stores owned and franchised by it. Report Scope: The scope of this franchise profile report is precise and covers the company’s background along with its present performance in the market. The major
CheckARs, The Latest Augmented Reality Experience That’s Bringing The Old Scho …
BBIT-Solutions has introduced an all new Android game which is taking the old school boardgame to a whole new level! Described as a kind of “hologram”, the multiplayer AR game presents the new and patented technology in an amazing format. The users need no special images, targets, or objects to play the game, like in typical and common other AR-applications. In fact, extra hardware and special equipment such as VR or
Checkers India unveils India’s First Excess Inventory Marketplace - www.excess …
Mumbai: 13th May 2016: Checkers India Technology today announced the launch of India’s first and exclusive excess inventory technology platform for India’s retail and wholesale market. Speaking on the launch, Mr Rajan Sharma CEO Checkers India Technology said, “Checkers India Technology is founded with an objective to provide excess inventory solution to India market, thus bringing together buyers and the sellers on a neutral technology platform. Keeping the same objective we
Checkers Nr. 1: Checkrs — The mobile strategy experience for all fans of Check …
LITE Games launches the classic board game for both the Apple App Store and the Google Play Store. Hamburg, Dec 10, 2015 — The casual games publisher LITE Games adds yet another board game classic to its portfolio. Checkers fans rejoice! Checkers is one of the most well-known and popular games of all time, so it’s not surprising that the mobile games publisher, LITE Games from Hamburg, has also added this classic
Charlotte Checkers Facebook Page Reaches 10,000 Fans With Help of New Way Media
FOR IMMEDIATE RELEASE April 1, 2010 – Charlotte, N.C. – The Charlotte Checkers’ campaign strategy included a Facebook promotion that rewards their loyal fans and celebrates the success of their social community with free tickets to the last regular season game, March 30th. New Way Media consulted the Checkers’ staff and augmented the campaign with proven social media strategies. “We brought in New Way Media to consult and bring a