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Public Relations Professional definition


Public Relations Professional (© Jakub Jirsák / Fotolia.com)

Public Relations Professional (© Jakub Jirsák / Fotolia.com)

A public relations professional is someone that works to uphold the reputation of a company and improve public opinion around that brand. This can involve a large range of tasks and roles which are described here. A public relations professional is someone who deals with the press, marketing departments and more in order to manage a company or individual’s public image. This may be as a part of a PR company, or it might be as an inhouse specialist. Either way, the PR professional’s job is to ensure that the company looks good and that the public is aware of the important news that said company wants to share.

Public Relations Activities

Public relations professionals can achieve these things in various ways:

  • Press releases – these update members of the press about company activities and hopefully gain free coverage for those companies.
  • Interviews PR professionals might organize interviews for company representatives
  • Conferences – A PR company can organize a conference for a company or an individual in order to answer questions (press conference) or just to announce news.
  • Statements – A PR professional may be required to release a statement on behalf of a company or individual to respond to a PR crisis, or to deal with

Today, there is another form of PR which is unique to the digital era. That is Online Reputation ManagementORM is the process of managing a company’s reputation online. This means considering things like reviews but also looking at running company blogs and using SEO to help bring more positive news stories to the forefront.

Another aspect of PR is communications. Communications essentially entails all communication with the press, clients, share holders and other interested parties.

Dealing With a Crisis

Among other things, a public relations professional will be charged with dealing with PR crises. A PR crisis is any event that can have a catastrophic impact on public opinion surrounding a brand. This might mean bad press, it might mean leaked information, or it might be an on site injury.

In the case of a PR crisis, professionals will handle the fallout and help the company to manage its reputation going forward. This might mean releasing a statement, taking positive action or launching a new marketing campaign.

Dealing With Reputation Online

When most companies and brands look at the internet, they will see opportunity. The web offers opportunity for sure – in terms of marketing, in terms of communication and in terms of work flow. Digital tools can help us to cut overheads, to reach wider (and more targeted) customers, to manage our contacts and leads and to streamline production.

But while all that is true, it’s also important to recognize the dangers that the internet can pose for your business. The web is a double edged sword for companies for sure and one of the biggest threats it poses is to your reputation.

Think about it: if it’s so easy for you to spread a positive message about your brand, it also stands to reason that negative messages could also spread that quickly. This is a big potential problem and something you need to be protecting yourself against right now. Read on to learn how you can do that with the right strategy.

Why Do Bad Reviews and Comments Matter?

Now you might be asking whether this really matters. So what if you have a few bad reviews?

If that’s the case then it’s time to wake up. A recent study by Convergys Corp showed that a single negative review could cost an average business a loss of 30 customers. If you’re making $20 from each customer, then that’s $600 lost every time a bad review finds its way onto the net! In keeping with this 80% of those surveyed said they would be likely to choose another product or service based on a single bad review.

But the effects of a bad review can go beyond this too – to the point of being very hard to quantify in fact. On top of the direct results a bad review can have, you also have to consider the more subtle effects. For instance, consider how a bad review might somewhat color a customer’s impression of your product or service. Or think about how one bad review might beget more bad reviews, creating a domino effect of negativity.

Think about how someone might talk in a forum about how ‘X product isn’t very good’ – even if they’re never actually used it! Bad news travels fast… On some sites, negative reviews can even impact your search ranking and overall visibility!

But you don’t need to worry about bad reviews! Your products and services are flawless! Everyone loves you… right?

Where Bad Reviews and Misinformation Come From

Sure, that might be true on the whole, but it’s important not to rest on your laurels even if it’s been smooth sailing so far. After all, the very nature of online reviews means that negative opinions are more likely to make themselves known. Why? Because writing a review online takes time. The vast majority of customers won’t be bothered unless their experience is either extremely positive, or extremely negative. And guess which is the bigger motivating factor?

And while the customer is ‘always right’, you’re always going to encounter one or two who have unreasonable expectations or who plain don’t understand the industry they’re getting themselves involved in.

While you might hope this doesn’t happen, sometimes you can also find that your competition try to get ahead of you by publishing bad reviews or running smear campaigns. You need to ensure that you have some form of self-defence ready in case this should happen.

Then there’s misinformation. On top of bad reviews, you also need to contend with reviews that are just plain wrong – that misinform other buyers leading them to either look elsewhere, or be disappointed with the service they receive.

openPR-Tip: This is why reputation management is absolutely critical for your business and why you need to have a plan to combat bad reviews, comments and discussion.

Press releases

Connie Ramos-Williams named 2016 Public Relations Professional of the Year
Connie Ramos-Williams, president and chief marketing officer of CONRIC PR & Marketing, was named the 2016 Public Relations Professional of the Year at the Image Awards Ceremony on April 20 at Six Bends Harley-Davidson. CONRIC also took home two Awards of Distinction at the competition, which is conducted annually by
Annan Endorses Daniel Imperato for President in 2008
New York – April 2, 2007 – Today public relations professional, Kobina Annan Jr. officially endorsed Daniel Imperato and his presidential bid for the US White House in 2008. Mr. Annan's main focus has been in video production, journalism, photography and international relations. Mr. Annan also produces for
Howard R. Miller Communications Hires New Account Executive
MIAMI – Nov 1, 2011 – Howard R. Miller Communications (HRMC), an award-winning, full spectrum communications agency, is pleased to announce that Yaneisy Blanco has joined the talented HRMC team as an account executive. Blanco is a seasoned, public relations professional who will be spearheading local to national bilingual press campaigns
Publicity Breakthrough Contest for Small Business Owners and Entrepreneurs Begins
Winner gets half-hour publicity coaching session and other promotional prizes to boost business Albany, NY—August 5, 2007— Small business owners and entrepreneurs have the chance to win a free session to help build their own publicity program from Cherry Communications. The contest is being held in conjunction with the launch of
Small Business Can Use Self-Promotion to Gain Market Share
October encourages entrepreneurs to use self-promotion to get the word out ALBANY, NY - (OCTOBER 1, 2007) – Many small business owners are trying to get noticed. According to one public relations professional, with a little time and hard work, many entrepreneurs and small business owners can use self-promotion and