DAIMANI launches RefundProtect to boost customer confidence as sport, music and culture start to reopen

Zurich, 15 July 2020 – DAIMANI, the world’s first digital sales platform for official VIP Hospitality, is introducing RefundProtect, the first-ever refund protection policy for global VIP Hospitality packages which is valid in more than 190 countries and territories. DAIMANI is responding to the coronavirus pandemic, which has shuttered global travel and locked down the Live Event industry, by boosting consumer confidence and offering full refunds on client-sided risks that might prevent a client from attending a VIP Hospitality event.

RefundProtect: a gamechanger in the VIP Hospitality industry
After a lengthy due diligence process, DAIMANI has selected UK-based Protect Group – whose policies are underwritten by A-Rated global insurance providers – and their Refund Protect mem-bership concept which offers protection against a wide range of client-sided risks, including:

• Accident, Illness, Injury
• Pre-Existing Medical Condition or Pregnancy-related conditions
• Fire, Flooding, Adverse Weather
• Scheduled Airline or Private Vehicle Failure
• Armed Forces or Emergency Services Recall
• Theft of physical Tickets, Burglary
• Jury Service or Court Summons
• Relocation by your Employer, Change of Exam dates

Marc Denny, Chief Partnerships Officer at Protect Group, says of the new relationship: ‘We are delighted that after a thorough due diligence process DAIMANI have chosen to work with Protect Group. This enforces our belief that, whilst this is a challenging time for the market, we are ideally placed to help those who facilitate online bookings to come through this pandemic period with a growing sense of hope and expectation. By working together to enhance the DAIMANI customer experience we strive to give people the confidence to commit to, and spend their money on, upcoming events and VIP Hospitality packages across the world.’

The timing of RefundProtect
DAIMANI has found that there has never been a year like 2020 and for the Live Event business, and the trickiest bit of helping restore consumer confidence, is only just starting. ‘The overwhelming response of our business and individual customers is that they can’t wait to get back to Live Events. But what they have rightly learnt from the coronavirus is to look for options that give peace of mind in case circumstances change,’ said Max Mueller, CEO of the DAIMANI digital platform which launched in October 2019. Mueller confirmed that because all DAIMANI clients sign the event rightsholder’s contract at the point of purchase, customers’ primary peace of mind comes from whatever are the event’s terms and conditions if the match or fixture is postponed or cancelled.

Clients buy a premium product that is wrapped around a specific moment in time, like a men’s final tennis match, or European club tie. That produces a degree of risk for the customer entirely unrelated to the event itself, for instance that airlines might be grounded. Those risks were something that a lot of people, even on the client side, never really had to think about. Mueller said for many in the VIP Hospitality industry the way governments and businesses had been forced to respond to the special circumstances had shown just how many elements, from the point of purchase onwards, had to function before a client even reached the event. ‘Individual events may offer individual insurance cover, but on the selling side this is the first time that a global platform has covered all offered events with the same straightforward protection,’ said Mueller.

RefundProtect offers real world intelligence for cover: for instance, if three guests in a ten-person booking are unable to attend, for any of the eligible reasons, then the purchaser can claim against the cost of those three only. All DAIMANI customers can add RefundProtect to their customer baskets when they checkout as of July 10, 2020.

DAIMANI AG
Bleicherweg 10
8002 Zurich
Switzerland
Presscontact: Martina Ciardo / + 41 79 603 38 83 / martina.ciardo@daimani.com

About DAIMANI
DAIMANI live-sells in seven different languages including English, French, German, Spanish, Russian, Chinese and Arabic. Headquartered in Zurich, the company has over 30 employees and offices in Paris, Hamburg, London, Amsterdam, Moscow, Cape Town, Hong Kong and São Paulo. For more information, visit www.daimani.com.

This release was published on openPR.