Press Releases from Interactive Intelligence (38 total)
Interactive Intelligence Positioned as a Strong Performer for Workforce Optimiza …
Dubai, United Arab Emirates – 9 November, 2016 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has been ranked a strong performer by Forrester Research in The Forrester Wave™: Workforce Optimization (WFO) Suites, Q3 2016.
“Our ranking as a ‘strong performer’ underpins the success our nearly 3,000 WFO customers have experienced as a result of our all-in-one solution,” said Ric…
Interactive Intelligence Launches Customer Engagement Cloud Service in the Middl …
Dubai, United Arab Emirates – March 10, 2016 -- Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has made available a new customer engagement cloud service for businesses throughout the Middle East.
The unique PureCloud Engage℠ architecture, along with its advanced functionality, fast deployment and simple month to month subscription terms offers contact centers accelerated business impact, more consistent outcomes, and the most…
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ran …
DUBAI, UAE, 9th December, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been listed by Software Magazine among its Software 500, a ranking of the world’s 500 largest software and services suppliers.
This year Interactive Intelligence broke into the top 200 with a ranking of 182nd, which bests its ranking last year of 203rd. The company improved…
Interactive Intelligence Signs NCBS as Elite Partner for Saudi Arabia
RIYADH, KSA, 20th November, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced that it has signed National Company for Business Solutions (NCBS), represented by Eng. Zaid Bin Abdullah Al Shabanat (CEO), as an ‘Elite’ partner. Under the terms of the agreement, NCBS will sell, implement and service Interactive Intelligence’s products and services portfolio across all…
Interactive Intelligence Hires New Chief Marketing Officer
DUBAI, United Arab Emirates, 12th November, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has hired Jeff Platón as its chief marketing officer.
Platón, who replaces former CMO Joseph A. Staples, brings with him more than 20 years of marketing and product management experience specializing in IT security, networking, cloud, and communications technologies.
“Jeff is an expert in using…
Establishing Customer Experience Metrics in Contact Centres is a Critical Factor …
Expert Article Author: Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence
If you were to ask a vice president of Customer Care the metric they think is most important (to their careers), the bet is they would respond with “Customer Satisfaction Score.” And if you were to ask this same VP how deeply they care about making sure customers enjoy their interaction with employees and the company, they…
Customer Service Experience Survey Reveals the Most Intelligent Way to Interact …
DUBAI, United Arab Emirates, 20th October, 2014: The relationship between companies and consumers has been radically transformed in recent years in line with the escalating number of communications channels. From the growth of social media to the latest smartphones, a multitude of technological advancements has raised both consumers’ expectations and the demands on businesses to produce the highest levels of customer service excellence.
Year on year, the world of customer service…
‘Contact Centres Can Revolutionize Patient Engagement in the Middle East Healt …
DUBAI, United Arab Emirates, 16th September, 2014: Healthcare providers in the Middle East and Africa will spend $2.8 billion on IT products and services in 2014 - an increase of 2.8% over 2013, according to the latest estimates from Gartner. With spending expected to be concentrated on areas like building patient databases, mobile health, and preventive and diagnostic healthcare technologies, there is a dire need for healthcare providers to invest…
Interactive Intelligence Global Customer and Partner Conference Draws 2,200-Plus …
DUBAI, UAE, 03 August, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, reported record attendance at its global INTERACTIONS 2014 customer and partner conference, which drew 2,200-plus attendees from 42 countries.
This is the company’s 16th annual conference, which took place this year at the Interactive Intelligence headquarters’ city of Indianapolis, Indiana, U.S. from June 2-5.
The…
‘Infrastructure Consolidation Creates Agility by Moving Away from Multi-system …
DUBAI, UAE, 8th July, 2014: Today IT is expected to be a vital business unit as well as a technology provider, and IT leaders must provision a more versatile voice and data infrastructure to meet business objectives, at the business’s pace. However, multi-system, multi-site communications infrastructures are not conducive to being “nimble” — the result of non-standardized legacy equipment, greater network impacts for data storage and reporting, disjointed administration among…
Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant fo …
DUBAI, UAE, 1st July, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report*.
The Gartner report, which provides an analysis of vendors in the market based on their ability to execute and completeness of vision, is included in the Interactive…
Interactive Intelligence to Demonstrate Multichannel Solution for Contact Centre …
DUBAI, UAE, 20th May, 2014 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced its participation at the Middle East Call Center '14 (MECC '14) conference and exhibition to be held between June 8-9, 2014 in Dubai. The company will showcase its innovative Customer Interaction Center (CIC), all-in-one contact center solution featuring comprehensive Unified Communications capabilities.
Currently in…
Interactive Intelligence to Address Public Sector Demand for Contact Centre and …
RIYADH, KSA, 18th May, 2014 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced its participation as one of the sponsors at the Kingdom e-Government Summit taking place in Riyadh, Saudi Arabia between 18-19 May, 2014. With increasing government focus in the Kingdom on e-services and deployment of the latest technologies, Interactive Intelligence sees the Summit as…
Interactive Intelligence to Deliver ‘Customer Experience Management’ Insight …
Dubai, United Arab Emirates, 4th May, 2014: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, will be participating as a sponsor of CET Middle East, an annual Customer Engagement Technology Forum taking place on 28th May 2014 at The Address Hotel Dubai Mall. Mr. Shaheen Haque, territory manager, Middle East and Turkey at Interactive Intelligence is a guest speaker…
Interactive Intelligence and AWAL Sign Partnership Agreement for Saudi Arabia
RIYADH, KSA, 14th April, 2014 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced that it has signed AWAL IT Services, a subsidiary of Saudi Telecom Company (STC), as an ‘Elite’ partner. As per the terms of the agreement, AWAL will sell, implement and service Interactive Intelligence’s contact center, unified communications, and business process automation software and…
‘Mobile Customer Service Excellence will Enable Middle East Enterprises to Bui …
DUBAI, United Arab Emirates, 13th April, 2014: The rapid advance of smartphones and the development of mobile apps have given consumers newfound freedom and convenience. The Middle East region is expected to account for the second-largest mobile phone population of any region in the world, according to eMarketer’s Global Media Intelligence Report. For businesses, this new mobile approach has provided a way to serve customers better and faster and form…
Interactive Intelligence Participates as Platinum Sponsor of Gartner Symposium/ …
DUBAI, United Arab Emirates, 23rd March, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced that it has signed up as a ‘Platinum Sponsor’ of the upcoming Gartner Symposium/ IT Expo that will take place in Dubai between 1-3 April, 2014. The company will use the event as a platform to expose its brand and…
Customer Experience Makeover Contest from Interactive Intelligence Open to Middl …
DUBAI, United Arab Emirates, 17th March 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Center Style contest.
The contest is open to businesses of any size worldwide looking for a no-charge makeover of their contact center technologies, equipment and facilities. The makeover will include Interactive Intelligence cloud contact center technology,…
Interactive Intelligence Unveils Agenda for Global Customer and Partner Conferen …
DUBAI, United Arab Emirates, 6th March, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has published the agenda for its annual INTERACTIONS 2014 customer and partner conference, to be held June 2-5 at the JW Marriott in Indianapolis, Indiana, U.S.A.
The global conference will feature keynotes from Aron Ralston, whose autobiography, “Between a Rock and a Hard Place,”…
Interactive Intelligence Makes Organizational Changes to Streamline Global Softw …
DUBAI, United Arab Emirates, 19th February, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has created three C-level positions to further streamline its operations for improved global software and service delivery. All three positions are being filled by current members of the company’s leadership team.
“As we grow globally, it’s increasingly important that we stay well-coordinated and communicate…
Proactive Customer Contact Technologies will Help Middle East Enterprises Get Cl …
DUBAI, United Arab Emirates, 13th February, 2014: If companies in the Middle East still wait for their customers to call them, their contact centre strategy is about to become outdated.
Simply waiting for calls to come in, or worse – making outbound sales calls scripted to suit the mass market – will not generate customer loyalty and sales in the years to come. Simply put – consumers have changed, their expectations…
Interactive Intelligence Customer Interaction Center® (CIC) Software Achieves C …
DUBAI, United Arab Emirates, 9th February, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has achieved certified integration of its all-in-one Customer Interaction Center (CIC) software suite with the SAP® Customer Relationship Management (SAP CRM) application.
The SAP Integration and Certification Center has certified that CIC version 4.0 integrates with SAP Customer Relationship Management 7.0.
“Our Interactive Intelligence…
Interactive Intelligence Reports Fourth-Quarter and Full Year 2013 Financial Res …
DUBAI, United Arab Emirates, 3rd February, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has announced financial results for the fourth quarter and full year ended Dec. 31, 2013.
“2013 was an excellent year for Interactive intelligence,” said Interactive Intelligence founder and CEO, Dr. Donald Brown. “We significantly increased orders, revenues, earnings and cash, while continuing to gain…
Interactive Intelligence IP Communications Software Suite Achieves Lync 2013 Qua …
DUBAI, United Arab Emirates, 1 February, 2014 - Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center (CIC) version 4.0, has achieved Lync 2013 Qualification in the contact center category, which demonstrates interoperability with Microsoft® Lync Server 2013.
The combined solution adds CIC’s wealth of contact center features to Lync Server 2013 for an improved customer experience, enhanced collaboration, and simplified deployment. Key features include the…
Flexibility in the Cloud- What Does it Really Mean
Expert Article Author: Joe Staples, Chief Marketing Officer and Senior Vice President of Marketing at Interactive Intelligence Group
Anytime a vendor speaks of their cloud solution as “flexible.” It usually stops with not much more than a blanket statement that is seldom challenged, “Our cloud solution is flexible,” says the vendor. The customer might think, “It should be flexible. It’s cloud-based.” When in reality, that concept of flexibility isn’t that well…
Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirem …
DUBAI, United Arab Emirates, 8th January, 2014 – Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment Card Industry Data Security Standard 2.0 for Level 1 compliance.
An Independent PCI-Qualified Security Assessor, Intersec Worldwide (www.intersecworldwide.com), conducted the assessment, from which it determined that the Interactive Intelligence Communications as a Service dedicated cardholder data environment was compliant with PCI DSS version 2.0…
Enterprises in Middle East can Boost Customer Service through New Kind of Custom …
DUBAI, United Arab Emirates, 26th November, 2013: The rise of smart devices in the Middle East and a focus on customer loyalty has created the proverbial "perfect storm" for enterprises that want to reinvent the customer experience around smartphones and tablets. Gartner research indicates that 39.7 million smartphones were sold in the Middle East and Africa last year, and this is expected to grow to 65 million units this year.…
Interactive Intelligence Releases Findings of Its Middle East Customer Service E …
DUBAI, United Arab Emirates, 20th November, 2013 – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released findings of its Middle East customer service experience survey. Following a global survey done during the early part of this year, the regional survey of 121 contact centre professionals was conducted during June and July 2013.
Several key findings of the survey included the…
Interactive Intelligence and OrgSpan Partner to Deliver Social Customer Service …
DUBAI, United Arab Emirates, 19th November, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has signed an agreement that enables it to offer private-labeled versions of OrgSpan enterprise social communications features with its all-in-one cloud and on-premises IP communications software suite.
Under the terms of the agreement, Interactive Intelligence is offering a private-labeled version of OrgSpan Select, a…
Interactive Intelligence Releases Interaction Supervisor iPad Edition™
DUBAI, United Arab Emirates - 3 November, 2013 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has released its mobile Interaction Supervisor iPad Edition™ application.
The application runs on an iPad or iPad mini giving contact center supervisors and managers greater mobility for improved quality assurance.
Interaction Supervisor iPad Edition™ offers mid-size to large contact centers the following:
Configurable dashboard that…
Interactive Intelligence Reports Third-Quarter 2012 Financial Results
DUBAI, United Arab Emirates, Nov. 7th, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for its three and nine months ended Sept. 30, 2012.
“We continue to execute well against our operating plan,” said Interactive Intelligence founder and CEO, Dr. Donald Brown. “We are successfully moving up-market, winning business with some of the world’s largest global companies, and…
Interactive Intelligence and EMW Sign Partnership Agreement
DUBAI, United Arab Emirates, 22 April 2011 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, and EMW Middle East, a provider of converged information and communications technology solutions, have signed a reseller agreement.
In accordance with the agreement, EMW will offer customers throughout the Middle East the Interactive Intelligence solutions for contact center automation, enterprise IP telephony, and business process automation. EMW will provide…
Interactive Intelligence Launches Technology Blog
DUBAI, United Arab Emirates, April 21, 2011 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has launched “The Tech Lounge,” a new blog for software engineers and developers.
The new blog, which supplements the company’s industry trends blog launched in 2009, provides in-depth technical articles about unified IP communications and the Interactive Intelligence product line. Specific topics include cloud-based communications, enterprise IP telephony, contact center…
Interactive Intelligence Offers Integration with IBM Lotus Sametime
DUBAI, United Arab Emirates, 6 February, 2011 -- Interactive Intelligence (Nasdaq: ININ) is offering integration of its all-in-one IP communications software suite, Customer Interaction Center™ (CIC), with IBM Lotus Sametime.
The solution integrates CIC’s desktop client, presence, and company-wide directory capabilities with Lotus Sametime to help companies increase employee productivity and improve customer service.
“We designed our integration so shared CIC and Lotus Sametime users could better collaborate with each other,” said…
SMS is a Valuable Media Channel for Middle East Businesses
DUBAI, United Arab Emirates, 13 January 2011: When Short Message Service (SMS) is referred to by any of its more recognized given names — text messaging, texting, mobile messaging, etc. — it’s readily seen as a wireless tool for social interactions. Many businesses still aren’t sure where it fits into their enterprise and contact center operations. But the sooner they formulate a plan for SMS, the better. Because as texting…
Interactive Intelligence Named among World’s Top 500 Software and Service Prov …
DUBAI, United Arab Emirates, Dec. 13, 2010 – Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence (Nasdaq: ININ), among the world’s 500 largest software and service providers.
Interactive Intelligence advanced in this year’s ranking for the 10th year in a row, placing 185th with 2009 revenue of $131.4 million. This represents a growth rate of 8.2 percent over revenue from 2008.
“We improved our ranking this…
Interactive Intelligence Creates Charitable Foundation
DUBAI, United Arab Emirates, Nov. 15, 2010 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has created the Interactive Intelligence Foundation Corp., a not-for-profit charitable corporation.
The primary mission of the Foundation is to use resources and funding to foster life improvements for at-risk youth.
“Since I founded Interactive Intelligence over sixteen years ago we’ve grown into an 800-person company, been recognized by analysts as…
Interactive Intelligence Announces 2010 Third-Quarter Results
DUBAI, United Arab Emirates, 8th November, 2010 – Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for the three and nine months ended Sept. 30, 2010.
The company reported the following for the third quarter of 2010:
- Total revenues of $41.8 million, an increase of 26 percent over revenues of $33.2 million in the same quarter last year.
- Net income on a generally…
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