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Interactive Intelligence Signs NCBS as Elite Partner for Saudi Arabia

11-21-2014 06:52 PM CET | IT, New Media & Software

Press release from: Interactive Intelligence

Mr. Zaid Al Shabanat, CEO, NCBS shaking hands with Mr. Safwat Alshawaf, territory manager, Saudi Arabia, Interactive Intelligence

Mr. Zaid Al Shabanat, CEO, NCBS shaking hands with Mr. Safwat Alshawaf, territory manager, Saudi Arabia, Interactive Intelligence

RIYADH, KSA, 20th November, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced that it has signed National Company for Business Solutions (NCBS), represented by Eng. Zaid Bin Abdullah Al Shabanat (CEO), as an ‘Elite’ partner. Under the terms of the agreement, NCBS will sell, implement and service Interactive Intelligence’s products and services portfolio across all market segments and verticals in Saudi Arabia.

Mr. Naif T. Bin Hwail, Head of Contact Centre for NCBS says, “The rapidly evolving technology scene in Saudi Arabia has led to the emergence of a new class of consumers who access information and express their views using diverse communication channels. The increasing demands of these customers have compelled call center operators and organizations to evolve quickly and adopt the latest technologies. In addition, the Saudi government’s endeavor to engage with citizens and open new channels of communication with them has led to an increasing demand for contact centre and unified communications solutions and this trend is set to gather pace in the next few years”.

“We have decided to become a dedicated partner of Interactive Intelligence in Saudi Arabia to better serve the market. The partnership will enable NCBS to bring world-class contact center solutions to the country, enhanced by the highest quality local support.”

NCBS is based in Riyadh and operates across Saudi Arabia. The company is specialized in the Business Process Outsourcing (BPO) market and is one of the largest players in the Kingdom in this space. CCBS, the contact center division of NCBS has built experience in deploying highly competent people using innovative technology to deliver contact center services. The NCBS Technology Solutions and Services division provides state of the art end-to-end ICT infrastructure solutions and this division will be responsible for promoting and implementing Interactive Intelligence’s solutions.

“The biggest testament of our belief and conviction that Interactive Intelligence’s technology is the best in the industry is the fact that we implemented the company’s Customer Interaction CenterTM (CIC) solution in our new contact centre facility called ‘Direct Calls’ which offers outsourcing services. It was after we experienced firsthand the benefits the technology had to offer that we decided to enter into a strategic partnership with Interactive Intelligence. We see a huge potential for uptake of the company’s solutions in the Kingdom,” continues Mr. Naif.

“Interactive Intelligence over the past few years has been actively expanding its reach in Saudi Arabia by signing up with local vibrant channel partners and we are delighted to sign NCBS as an Elite partner. The company’s experience and record of success will ensure that we can offer organizations the benefits of working with an expert team in deploying an all-in-one contact centre platform for multichannel interactions. NCBS will play a strategic role in expanding Interactive Intelligence deployments in the country as they are able to offer various models such as premise, outsourcing and hosted (cloud),” concludes Safwat Alshawaf, territory manager, Saudi Arabia at Interactive Intelligence.

About National Company for Business Solution (NCBS)
National Company for Business Solution “NCBS” is a Saudi limited liability multi-functional company establish in 2008. Its main objectives are providing professional BPO’s , Call Center outsourcing services, IT, and Training ensuring world-class quality and optimum cost; and contributing to Saudi Arabian society by providing employment opportunities while allowing clients to focus on their core activities. NCBS grew since inception to over 3500 staff majority Saudi’s. NCBS has become synonymous with adding value to its respectable satisfied International, regional and local customers. For additional information, visit http://www.ncbs.com.sa/

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company's 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine's 2014 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligencesecond on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or info@inin.com. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Product Contact:
Safwat Alshawaf
Territory Manager, Saudi Arabia
Interactive Intelligence
Mobile : +966 552804888
Email : Safwat.Alshawaf@inin.com

Media Contact:
Colin Saldanha
PROCRE8
Mobile: +97150 6400762
Email: colin@procre8.biz

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