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Press Releases from Sytel Limited (9 total)

Sytel Launches Global Compliance to Protect Consumers and Contact Centers

Sytel is delighted to launch Global Compliance, available immediately, enabling contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types. "We have always fought for the right of the consumer to decide if, how and when they want to engage with contact centers", said Michael McKinlay, CEO of Sytel. "This product gives them all the protection and assurances they need. It

Sytel's Cloud Contact Center Enables Home Working

Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak. Sytel's Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing

Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Center Solut …

Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Aylesbury, UK, Dec 5, 2019 -- Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Kelly's contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. The new system

Sytel Limited and GfK Group Complete Phase 2 Dialler Rollout

Sytel Limited, a global provider of IP contact center solutions, today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling 3700 licenses. GfK is one of the world’s leading market research companies, with several thousand interviewers around the world, based both in call centers and at home. "Following the successful global deployment of our one-network approach, it was clear we needed

Sytel predictive dialer improves telemarketing efficiency in SAP Business Commun …

Sytel Limited today announced that its predictive dialing software is now available as part of the SAP Business Communications Management software, version 7. There are no implementation requirements and all outbound campaign settings such as call abandonment rate and dialing mode are now driven through the SAP Business Communications Management System Configurator. With the predictive dialing component, contact centers can improve the efficiency of their telemarketing campaigns. “We are delighted at

Sytel Appoints Richard Compton in EMEA Expansion

Richard Compton comes to Sytel from Azzurri Communications to take on sales for EMEA and market research. Sytel Limited, a global supplier of contact center solutions, today announced the appointment of Richard Compton as VP Sales for EMEA. Responsibilities include the development of Sytel’s highly successful market research division. Richard previously served as Senior Development Director at Azzurri Communications, where he secured contracts with some of Europe's most successful call centre

Sytel Urges UK Companies to End Bad Outbound Dialling Practices or Face Backlash

Call follows warnings issued by Ofcom to household names such as TalkTalk. Sytel Limited, a global supplier of contact centre solutions, today issued a challenge to UK companies involved in telemarketing and outbound dialing to stop breaking the law or face an increasing consumer backlash. In 2003, the UK communications regulator Ofcom published rules for predictive diallers, including a limit on the allowed number of abandoned or ‘silent’ calls. In 2010,

Sytel CEO Named UK Contact Center Industry Champion

Michael McKinlay, CEO of Sytel Limited, a global supplier of contact center solutions, has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices for outbound call centers. McKinlay has played a key industry role over the past 15 years, in guiding the FTC in the US and Ofcom in the UK in the drafting of regulations, and also in promoting best practice through

Sytel in the Cloud Breaks 50% Revenue Threshold

AYLESBURY, UK, and LITTLE ROCK, AR, US: Sytel Limited, a global supplier of IP customer contact software and solutions, reports in its year-end results for year ending March 2011 that, for the first time, revenue from its hosted call center and cloud software-as-a-service (SaaS) installations exceeds that of premise-based installations. Sytel CEO Michael McKinlay commented “Sytel are leading the way in the UK and in other countries for call center SaaS and

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