openPR Logo
Press release

Sytel Launches Global Compliance to Protect Consumers and Contact Centers

05-26-2020 11:13 AM CET | IT, New Media & Software

Press release from: Sytel Limited

Sytel Limited

Sytel Limited

Sytel is delighted to launch Global Compliance, available immediately, enabling contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types.
"We have always fought for the right of the consumer to decide if, how and when they want to engage with contact centers", said Michael McKinlay, CEO of Sytel. "This product gives them all the protection and assurances they need. It also brings peace of mind to contact centers, by allowing them to ensure that all their outbound business is geared to the needs and wishes of consumers, as well as being legitimate", said McKinlay.

Global Compliance ensures compliance with do-not-contact requirements from all sources:

o Customer driven
When any contact, e.g. voice, email, chat or SMS is launched, the Global Compliance engine will check in real-time whether the customer has asked not to be contacted in this way. Similarly, in any live session, if the customer then asks not to be contacted in this way again, the compliance database is immediately updated.

o Do-Not-Call List driven
Sytel works with internal and external DNC lists at the point of launch to decide whether an outgoing session to a customer is permissible. And the use of sharding techniques allow it to work in real-time with all DNC lists, even if they run into hundreds of millions of contacts.

o Rules set by authorities
As well as consumers expressing their own preferences for contact, in many countries, state, government and other authorities specify rules, restricting contact, for example hours during day, or frequency. All such rules can be implemented and are updated in real-time.

"Often the same customer will be targeted by multiple outreach programs across several contact centers," McKinlay added. "The Global Compliance engine carefully manages all contact attempts and retries as if from a single source."

Fabio Santana, IT Superintendent at Flex BPO in Brazil, commented "The depth and reach of Sytel Global Compliance across all media types, and the fact that updates and compliance can both be done in real-time, is exactly what we need to manage our customer contacts responsibly and with assurance. Sytel have set a gold standard for others to follow."

For a demonstration of Global Compliance features, contact Sytel.

Press contact:
Jamie Stewart
Marketing Manager
jamies@sytel.com
Sytel Limited, 1 Cromwell Court, New St, Aylesbury, Bucks HP20 2PB, UK
+44 1296 381200
www.sytel.com

About Sytel
Sytel is an industry leader in state-of-the-art, cloud-based contact centre and telecommunications technology. Our products include inbound and outbound switching, agent desktop scripting, media processing, voice recording, data management, reporting and integration services. This suite of components can be delivered as an integrated solution, or instead, partners can easily integrate individual components with their own architecture. For more information, please see www.sytel.com

About Flex BPO
Flex makes every interaction with the "customer of its customers" fit the profile of each of them.
Founded by pioneering professionals with success stories in the contact center market in Brazil, Flex was born to be different. In a time when digital technologies are rapidly transforming reality, organizations recognize the consumer experience is the most important element for generating results. Flex BPO is in the business to help customers delight their consumers. For more information, please see www.flexbpo.com.br

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Sytel Launches Global Compliance to Protect Consumers and Contact Centers here

News-ID: 2057681 • Views: 320

More Releases from Sytel Limited

Sytel's Cloud Contact Center Enables Home Working
Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak. Sytel's Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Center Solut …
Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Aylesbury, UK, Dec 5, 2019 -- Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Kelly's contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. The new system
Sytel Limited and GfK Group Complete Phase 2 Dialler Rollout
Sytel Limited, a global provider of IP contact center solutions, today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling 3700 licenses. GfK is one of the world’s leading market research companies, with several thousand interviewers around the world, based both in call centers and at home. "Following the successful global deployment of our one-network approach, it was clear we needed
Sytel predictive dialer improves telemarketing efficiency in SAP Business Commun …
Sytel Limited today announced that its predictive dialing software is now available as part of the SAP Business Communications Management software, version 7. There are no implementation requirements and all outbound campaign settings such as call abandonment rate and dialing mode are now driven through the SAP Business Communications Management System Configurator. With the predictive dialing component, contact centers can improve the efficiency of their telemarketing campaigns. “We are delighted at

All 5 Releases


More Releases for Compliance

Compliance Consulting Services Market Growing Dynamically with Deloitte Complian …
Compliance consulting services are sought when areas of a business's operations are governed by complex laws and multifarious regulatory agencies, and when risk is present. The report titled as a global “Compliance consulting services market” has recently added by Report Consulting to get a stronger and effective business outlook. It provides an in-depth analysis of different attributes of industries such as trends, policies, and clients operating in several regions. The qualitative
Adherence to regulatory compliance
There was a time when corporates used to consider compliance of laws as a burden, gone are the days, now corporates consider it as its responsibility. In the past, there was not proper guidance system, due to which corporates couldn’t comply with regulatory requirements. But now picture has been changed and with the passes of time, guidance system has been developed. Now corporates are complying all the legislations applicable on
GRC – Governance, Risk and Compliance
GRC is a recent acronym that has quickly spread among the senior management community around the world. Initially this was sparked by the fallout from a number of major corporate governance scandals, including those affecting Enron, Tyco and WorldCom; all of which led to the enactment of the US Sarbanes-Oxley Act and the concept of a more holistic view of Governance, Risk and Compliance. Interest has also grown rapidly in
Binary Spectrum achieves HIPAA Compliance
Binary Spectrum, a leading healthcare software development company, achieved Health Insurance Portability and Accountability Act (HIPAA) Certification, making it comply with regulations that ensures enhanced efficiency in the healthcare delivery. Binary Spectrum is committed to ensure the confidentiality, integrity, availability, and privacy of information of all stakeholders and protected health information of all the customers, by adopting a formal Business Risk Management Framework and establishing a Compliance and Security
European EHS Compliance Quiz
Climate Change, Chemicals, Emission Reports, Soil Contamination, Carcinogens, Enforcement, Product Safety, Corporate Social Responsibility -- These are just some of the buzzwords businesses have to grapple with in order to maintain compliance with environmental, occupational health and safety (EHS) laws. The regulatory requirements imposed on companies in Europe in order to protect the environment, public health or worker safety are rapidly changing and are being copied worldwide.
Regulatory Compliance Application
Divas Software has launched Enterprise Wide Compliance & Risk Management (EWC&RM) application that takes care of the compliance function for Banks, Insurers and Financial Services firms. The application comprehensively automates Know Your Customer, Anti-Money Laundering and Combating Financing of Terrorism (KYC-AML-CFT) guidelines based processes for a financial institution. It is capable of updating itself automatically using various watch/sanction lists compiled by global and local governmental bodies including OFAC, UN and