openPR Logo
Press release

Sytel predictive dialer improves telemarketing efficiency in SAP Business Communications Management 7

10-10-2012 08:02 PM CET | Media & Telecommunications

Press release from: Sytel Limited

Sytel Limited - contact center software and solutions

Sytel Limited - contact center software and solutions

Sytel Limited today announced that its predictive dialing software is now available as part of the SAP Business Communications Management software, version 7.

There are no implementation requirements and all outbound campaign settings such as call abandonment rate and dialing mode are now driven through the SAP Business Communications Management System Configurator. With the predictive dialing component, contact centers can improve the efficiency of their telemarketing campaigns.

“We are delighted at this major step forward with SAP,” commented Michael McKinlay, CEO of Sytel, “We look forward to serving their many customers around the world who want the best in predictive dialing, whilst eliminating silent calls. The predictive gain we offer is second to none and means that payback in a SAP outbound solution can be measured in weeks and months, rather than months and years.”

SAP Business Communications Management is an all-IP contact center suite for inbound and outbound customer communications. It helps companies improve customer service and run successful telemarketing and sales programs. The outbound campaign management tools can be complemented with Sytel’s predictive dialer, which helps contact centers to increase productivity even further. The dialer connects already answered calls to agents, which cuts unnecessary waiting times and enables agents to spend more time talking to customers.

About Sytel

Sytel Limited brings best-of-breed outbound technology to SAP customers worldwide, combining high-performance predictive dialing under compliance with unified session management across all media channels (voice, email, SMS, chat, etc). Our open APIs, backed up by our extensive experience as the leading OEM software provider for outbound, enable a tight integration with SAP Business Communications Management, providing high reliability, security and scalability. Sytel solutions are built from the ground up to be hosted in the cloud, and are now driving productivity in over 50 countries.

Sytel Limited
1, Cromwell Court, New St
Aylesbury
Bucks
HP20 2PB
UK

Tel: +44 1296 381 200
Email: sales@sytelco.com
Web: www.sytelco.com

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Sytel predictive dialer improves telemarketing efficiency in SAP Business Communications Management 7 here

News-ID: 239086 • Views: 4672

More Releases from Sytel Limited

Sytel Launches Global Compliance to Protect Consumers and Contact Centers
Sytel is delighted to launch Global Compliance, available immediately, enabling contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types. "We have always fought for the right of the consumer to decide if, how and when they want to engage with contact centers", said Michael McKinlay, CEO of Sytel. "This product gives them all the protection and assurances they need. It
Sytel's Cloud Contact Center Enables Home Working
Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak. Sytel's Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Center Solut …
Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Aylesbury, UK, Dec 5, 2019 -- Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly's growth plans in Russia. Kelly's contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. The new system
Sytel Limited and GfK Group Complete Phase 2 Dialler Rollout
Sytel Limited, a global provider of IP contact center solutions, today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling 3700 licenses. GfK is one of the world’s leading market research companies, with several thousand interviewers around the world, based both in call centers and at home. "Following the successful global deployment of our one-network approach, it was clear we needed

All 5 Releases


More Releases for SAP

Assembly 4.0 with SAP
Live demo of assembly activities in the smart factory with SAP Leonardo at the Hannover Trade Fair Schwerin, March 15, 2017 – Trebing + Himstedt, expert for SAP-based MES and IoT solutions, presents concrete use cases demonstrating connected production can be implemented using the SAP Leonardo portfolio. The many live demos can be seen at the Hannover Trade Fair from April 24–28, 2017, in Hall 7 at the Trebing + Himstedt
Ready for SAP HANA
Basel, April 7, 2014 – Swiss-based SAP hosting provider syslink is ready for operation of the first SAP HANA systems, in particular for SME. During the first quarter of 2014 the whole SAP Basis staff has completed practice-oriented training. These training sessions have been compiled from the lessons learned during the SAP HANA project at Swiss Coop. syslink was able to gain substantial knowledge in SAP HANA projects and operation because
sap training in bangalore
SAP Software training on ABAP ESS MSS BI with BO SRM Koti Information Technologies Center of Excellence [COE] is providing In-House Training on SAP SAP Training for the aspiring functional domain experts and Technical consultants with Engineering / Computer Science background providing Real-Time Project based training which facilitates them in acquiring Hands-on experience, Project experience & Delivery methodologies. Course structure and Course material developed by Koti Information Technologies along with
CONIGMA™ CCM receives renewed SAP® certification “Powered by SAP NetWeaver …
Seamless integration of the current version 3.5 of CONIGMA CCM with SAP NetWeaver platform results in new certification by SAP. Munich, 30th of July, 2010 - Galileo Tools GmbH, one of the leading suppliers of software solutions for SAP change-, release- and transport-management today announces that its Conigma CCM suite version 3.50 has been certified in July 2010 by SAP for “Powered by SAP NetWeaver”. Conigma CCM is a standard
SAP Business One Partner adopts TaskCentre for SAP Business One
Orbis Software today announced that Infinium Technologies has joined its TaskCentre for SAP Business One channel partner program. The partnership will enable Infinium Technologies to address complex SAP Business One Integration, Workflow and process automation requirements through the TaskCentre Business Process Management (BPM) Suite. Manian Shankhar, Managing Director for Infinium Technologies highlighted the rationale for partnering with Orbis Software, “One of the primary drivers for joining the Orbis Software partner was
SAP Germany’s seal of quality goes to SAP consultancy itelligence
itelligence AG Is A Special Expertise Partner For SAP® ERP Upgrade Bielefeld, August 20, 2009 – itelligence AG today reported its inclusion in SAP Germany‘s special expertise partner program in the category “SAP ERP upgrade”. With this award SAP Deutschland AG & Co. KG, a subsidiary of SAP AG, is recognizing the profound expertise of itelligence in release upgrades for existing SAP customers in the German market. itelligence AG has demonstrated