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Press Releases from Empiria Group (9 total)

The European Card Issuing Forum to be held in Rome on October 1-3, 2008

Leading European Card Issuers, Merchants, Schemes, Processors and others involved in card issuing will meet for a three day event to discuss the latest thinking on cost cutting, credit card profitability, co-branding, corporate cards, fuel cards and more. The main aim of this event is to start an open discussion and engage all parties in order to understand different perspectives and share best practices in order to decide on future business

Customer Experience Management key to long term customer loyalty

The premier CE conference will be held in Rome from September 29 to October 1. The most successful companies worldwide have one thing in common. They build all of their processes with their customers in mind. They all share the belief, that a company can only be successful if it has loyal and satisfied customers. Customer experience management is the strategic approach to delivering a consistent and planned customer experience through

2nd Annual Optimising Customer Experience, Rome, 29 & 30 September

Developing a programmatic approach to delivering experiences, which engender trust and turn customers into advocates. The Empiria Group is proud to announce, that the 2nd Annual Optimising Customer Experience forum will take place on 29th and 30th September in Rome. This event will bring together over 100 CEM professionals from the USA, Europe, Asia and Australia. During two days, participants will receive unique insights and advice on best practices from some of

European Card Acquiring Forum 2008, Brussels, 4 – 6 June

Leading European Acquirers, Merchants, Card Schemes, Processors and Card Industry Professionals will meet on 4, 5 and 6 June for the European Card Acquiring Forum 2008 in Brussels. This event aims to start an open discussion on strategic issues, challenges and best practices in order to explore and understand the different perspectives of all stakeholders. The first day will be a special pre-conference focus day on e-commerce payments. The most important

Changing Demographics in Financial Services conference to be held in Athens

The Empiria Group is organising an event for financial industry professionals aimed at refining communication strategies and capturing the loyalty of key customer segments: youth, migrants and 50+ The economic impact of demographic changes in populations of European countries is alarming. Retail banks and insurance companies risk eroding their revenues if they do not overhaul their business models. Their service offerings must adapt to changing needs of the key customer segments. The

Proactive Channeling in Finance 2008

Proactive Channeling in Finance 2008, Lisbon, 21-22 February 2008 The market with retail banking products has never been more saturated. With new competitors from other industries, banks are finding it more difficult to fulfill their growth objectives, boost sales and control costs at the same time. In the age of web 2.0 and more demanding customers, traditional retail banks must rethink and redesign the ways they are providing services or they

Aligning Cards and Business Strategy, Berlin, November 8-9

A strategic conference for senior marketers, product developers and heads of corporate and SME banking. The Regent Hotel in Berlin will host senior decision makers from leading banks of Europe, Russia and the Middle East. This conference aims to provide a complex view on the place and function of cards in the overall business strategy. It will evaluate new trends and innovations in the context of a holistic approach to customers.

Optimising Customer Experience, 15-16 November, Barcelona

Price, features, quality or level of service are no longer enough to differentiate a brand in the eyes of customers. The only sustainable differentiator nowadays is how customers experience a brand. No wonder that some of the most successful companies are the ones that focus on the experience they provide to their customers. The Empiria Group is delighted to announce, that the Optimising Customer Experience conference will take place in Barcelona,

Engaging Employees with Internal Communication, 20 - 21 September, Vienna

Effective internal communication makes a difference in how a company copes with change and exploits growth opportunities. If managed strategically, IC can add significant value through employee engagement and enhanced leadership. This conference will bring together communication professionals from leading european and global companies such as BASF, Vodafone, Volksbank, Vimpelcom, Volkswagen, IBM, Sanofi Aventis, MTC Group and many others. During two days, participants will have a chance to explore case

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