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Press Releases from Etech Global Services (31 total)

Etech Global Services Announces 2019 Customer Contact Week Participation to Show …

Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, announced their participation in the 2019 Customer Contact Week in Nashville, Tennessee. Etech’s new three-hour workshop titled “Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve” will showcase why it is best to empower your customers to truly understand what they want when it comes to the Customer Experience The upcoming workshop will be conducted

Etech Global Services Announces Participation in the PACE Regional Contact Cente …

Etech Global Services is proud to announce their participation at the PACE Regional Contact Center Summit in Princeton, NJ on November 14, 2018. Businesses are accelerating and new technologies are challenging organizations in many new ways, causing businesses to become smarter about how they leverage the resources in catering to their customers. With this opportunity, Etech is here to share knowledge with various businesses on the industry’s best practices and the

Etech Global Services Concludes Innovative Approach to Deal with Customer Intera …

Etech Global Services, concluded a two-hour workshop titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” at Customer Contact Week in Austin, Texas. “Less than 3% of customer interactions are analyzed by companies; unless you are planning to analyze every interaction, it is nearly impossible to get the full insights into your voice of the customer. Todays’ businesses operate differently than yesterday and traditional means, but

Etech Global Services Leading Ways With Customer Interaction at Customer Contact …

Etech Global Services, an award-winning business provider of customer engagement solution, will be exhibiting at a brand new two-hour workshop at this year’s CCW Austin, titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” on Tuesday, October 9th, 2018. In this newly developed workshop Etech’s Chief Customer Officer, Jim Iyoob will coach the attendees on how important Customer Experience is in today’s marketplace and show them

Etech’s Matt Rocco Honored As Finalist in 2018 Stevie Awards For People-Focuse …

Etech Global Services President/CEO Matt Rocco has been named a finalist in the third annual Stevie® Awards for Great Employers in the category People-Focused CEO of the Year category. The Stevie Awards for Great Employers recognize the world’s best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work. It is an honor for Etech’s President/CEO Matt Rocco

Etech Invests in the Community with the Opening of a New Office in Vadodara, Guj …

Etech Global Services is pleased to announce the opening of their new office in Vadodara, Gujarat on August 15th, 2018! Etech is a leading provider of customer engagement solutions, and with the acquisition of this new office space anticipates adding more than 400 new full time jobs in the city this coming quarter! Vadodara is the third largest and most populous city in the state of Gujarat, India. It

Etech Global Services to Showcase Innovative Approach to Deal with Customer Inte …

Etech Global Services is back with a brand new two-hour workshop titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave.” This workshop will inform the attendees on how important the Customer Experience is in today’s marketplace and how listening to their customers can help unlock this ever evolving metric. Be sure to stop by Etech’s booth #14 on October, Wednesday the 10th and Thursday the

Etech Global Services named as a Finalist at 19th Annual Customer Contact Week

Etech Global Services announced today that it has been nominated as a finalist for the prestigious CCW Excellence Awards in the category of “Best Training & Development Program.” Every year, the Call Center Week (CCW) Conference and Expo brings together the Business Process Outsourcing (BPO) community to exchange information, technology, upcoming trends and more. The CCW Excellence Awards honor, recognize and promote individuals and organizations who have made a commitment

Etech Recognized in 10 Most Recommended Quality Management Solutions by Insights …

Etech Global Services,a leading business provider of customer engagement is proud to have been recognized by Insights Success magazine as one of “The 10 Most Recommended Quality Management Solution Providers, 2018” in an article titled “Etech: Individuals Driven by Human Intelligence and Technology for Perfect Synergy.” Focusing on various sectors of business, Insights Success provides invaluable reports on today’s latest Quality Management Solution Providers and innovative business solutions, products, and services.

Etech to Host Workshop and Exhibit at 19th Annual CCW 2018

Etech Global Services is hosting a three-hour workshop on “Mining for Gold in Customer Calls: Using Artificial Intelligence to Put Quality Back into Customer Service” and will showcase the service capabilities at their booth at CCW Vegas 2018. The 19th Annual Customer Contact Week is scheduled on June 18th – 22nd, 2018 and will be at The Mirage, Las Vegas. The workshop will begin on June 19th at 8:15am PST.

Etech Exhibiting at PACE Convention & Expo

Etech Global Services is proud to announce their participation at the PACE Conference in Atlanta, Georgia between April 15-18, 2018. Each customer interaction has meaningful details and, when analyzed, helps provide you with insights that are important for your business’ decision making. With this opportunity, Etech can share their knowledge with various businesses on the industry’s best practices and the technologies that help make customer engagement more measurable and efficient.

Etech Recognized in 10 Most Recommended Quality Management Solutions by Insights …

Etech Global Services, a leading business provider of customer engagement is proud to have been recognized by Insights Success magazine as one of “The 10 Most Recommended Quality Management Solution Providers, 2018”. Focusing on various sectors of business, Insights Success provides invaluable reports on today’s latest Quality Management Solution Providers and innovative business solutions, products, and services. The magazine monitors news, recognition, and achievements made by quality management companies across

Etech Global Services rebrands Etech Monitoring Solutions to Etech Insights

Etech Global Services® announces the rebranding of Etech’s Quality Assurance division, Etech Monitoring Solutions (EMS). EMS will now be known as Etech Insights. The rebranding effort is in response to the growth, maturation and diversification of EMS over the past decade. Quality insights coupled with talented people have enabled EMS to grow from twenty (20) internal quality analysts to over two hundred (200) business analysts across the globe providing valuable

Etech Opens State-of-the-Art Contact Center in Montego Bay, Jamaica

Etech Global Services, a leading business provider of customer engagement solutions, recently announced the opening of a dynamic new contact center located in the beautiful Montego Bay, Jamaica. Etech’s latest center is located in the heart of Montego Bay’s prime business region locally known as the Montego Bay Free Zone (MBFZ). The center has the same capabilities and amenities as one would find at any of Etech’s eight global contact centers.

Etech Exhibiting at CCW Winter 2018 Tradeshow

Interactions and discussions helps in learning various aspects of your business challenges. Workshops gives leaders an opportunity to learn about new technology and advancements that will help in their daily operational needs. Etech Global Services will host another interactive workshop at Customer Contact Week (CCW) *Winter* 2018. The workshop is titled as “Mining for Gold in Customer Calls: Using Artificial Intelligence (AI) to Put Quality back into Customer Service”. Nowadays where

Etech is participating in upcoming CCW Winter 2018 tradeshow

Etech’s main goal for this workshop is to reveal real insights from analyzing customer interactions and sharing how training agents helps deliver an effortless customer experience . With the help of AI, contact centers have been learning patterns from agent performance, breaking down positive/negative customer interactions, and creating a full analysis of an entire team’s performance. “We look forward to sharing Etech’s highly sophisticated, next generation software at CCW,” said

Etech is working “Hand in Hand” with Hurricane Relief

Serving as a call center for the upcoming Hurricane Relief Benefit Etech is honored to be able to participate in the upcoming Hand in Hand telethon. This event will raise funds to help those affected by the devastation caused by Hurricane Harvey. Etech’s centers in Nacogdoches and Lufkin will be answering calls and taking pledges from the televised live event. “We are excited to join forces with fellow Texans and celebrities such

Etech Global Services Facilitates Artificial Intelligence Workshop at Call Cente …

Nacogdoches, TX – July 11, 2017 – Etech Global Services, a leading business provider of customer engagement solutions, presented an interactive workshop entitled “Artificial Intelligence and Predictive Analytics for Personalized Customer Experience”. The workshop was held at the start of Call Center Week (CCW) 2017 on June 27th. CCW 2017 is one of the biggest shows of the year for contact center industry. Etech had an opportunity to interact with

Etech to Host Workshop and Exhibit at 18th Annual CCW 2017

Nacogdoches, TX – June 14, 2017 – Etech Global Services is hosting an interactive workshop that will scrutinize the importance of Artificial Intelligence and Predictive Analytics for Personalized Customer Experience at Call Center Week, The Mirage, Las Vegas. The workshop will begin at 8:00 am CST on June 27, 2017. Etech’s Chief Customer Officer (CCO), Jim Iyoob along with Etech’s Chief Operating Officer (COO), Kaylene Eckels will share insights on

Etech Receives ISO/IEC 27001:2013 Certification

Nacogdoches, TX – June 09, 2017 –Etech Global Services is very proud to announce that it has recently received the ISO/IEC 27001:2013 certification from the International Organization for Standardization (ISO), an international standard-setting body composed of representatives from various national standards organizations. ISO 27001 is a framework of policies and procedures that includes all legal, physical and technical controls involved in information risk management processes. ISO certification requires companies to:

ICE Zooming Ahead with Enhanced Customer Convenience Features

Nacogdoches, TX – May 17, 2017 – Customer experience matters at every point in the interaction so it is always exciting to see the newest software features that can minimize effort and maximize convenience. Integrated Customer Engagement (ICE) has evolved to revolutionize the user experience. Based on feedback received from customers, the development teams at Etech assist clients with an effortless and flawless interaction, keeping in mind user behavior, functional

Etech Global Services is 2017 CCW Excellence Award Finalists

Nacogdoches, TX – May 08, 2017 – For the second consecutive year, Etech Global Services has been nominated as a finalist for a prestigious CCW Excellence Award. Each year, the Call Center Week (CCW) Conference and Expo brings together the call center community to exchange information, technology, upcoming trends and more. The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior

Etech to Discuss Role of AI with QA in Enhancing CX at CCW 2017

Nacogdoches, TX – April 28, 2017 – Etech Global Services is facilitating a workshop, Artificial intelligence and Predictive Analytics for Personalized CX, at the 18th Annual Call Center Week, 2017. Trade show visitors from the different business verticals will enjoy a great opportunity to understand the importance of AI in the call center and how Quality Monitoring solutions help enhance the customer experience. With technology advancements, call centers worldwide are

Etech Launches New Internal Integrated Systems

Nacogdoches, TX – April 13, 2017 – Employees are an integral part of any organization and, as such, they must be treated as importantly as external customers. Organizations which hold their employees in the same high regard as they do their customers are envied for their rich corporate culture. The Call Center industry has become very focused on delivering superior customer experiences and the employee experience is equally important. As

Etech’s interactive workshop at Call Center Week Winter 2017 to talk about enh …

Nacogdoches, TX – January 11, 2017 – Etech Global Services is hosting an interactive workshop which will investigate the importance of Artificial Intelligence (AI) and Quality Analytics in a contact center on January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana. Etech’s Executive Vice President of Customer Experience, Jim Iyoob will lead the workshop and drive discussion through various interactive activities. Visitors can visit

Etech announces partnership with Tethr ®

Technology is a vital component for service delivery organizations and it is imperative for organizations, like Etech, to integrate automated systems to enhance productivity and efficiency of our day to day operations. Customer Experience (CX) is proving to be the key differentiator for businesses to stay ahead of their competitors and is a metric that must constantly be improving in order for businesses to stay relevant. When searching for valuable customer

Etech Excited to Announce its Latest Quality Monitoring Software QEval Pro

Nacogdoches, TX – October 20, 2016 – In an ever-changing industry, Etech Global Services consistently enhances our software to provide innovative solutions for our customers. After reviewing current user feedback and marketplace trending, Etech decided we needed to remodel and advance the features of our current quality monitoring program. With the hard work and dedication from our talented in-house development team, Etech is pleased to unveil the modernized edition of

Etech Announces New Leadership in Texas Centers to Deliver Outstanding CX

Nacogdoches, TX – September 20, 2016 – Etech is proud to announce new additions to leadership team to take the company to its next stage of growth and success. Effective immediately, Holly Gwynne and Jonathan Johnson have assumed roles of Operation Directors. Gwynne and Johnson have extensive backgrounds in delivering outstanding customer service qualifying these new Etech leaders to assume roles as Operations Directors over Etech’s Lufkin and Dallas centers. Gwynne

Etech to Unveil Integrated Solution for Great Customer Experience at IRCE 2016

Nacogdoches, TX MAY 24, 2016 Etech Global Services will introduce several exciting new tools at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago, Illinois. During the show, trendsetting tech company Etech will show clients how its Integrated Customer Engagement (ICE) product is a key differentiator as a customer experience solution. This innovative collection of tools leverages Etech s 20 years of expertise into a bundle that combines

Etech to Present Integrated Customer Engagement Software at IRCE

Nacogdoches, TX – April 20, 2016 – Etech Global Services will present its newly designed Integrated Customer Engagement product line at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago. The IRCE show, which brings together E-Commerce experts, Internet solution providers and an unrivaled program of industry content, is the perfect place to showcase innovations such as ICE. This year, Etech will share with clients about how its

Etech Global Services To Exhibit At Internet Retailer Conference And Exhibition …

Nacogdoches, TX – March 24, 2016 – Etech Global Services will exhibit at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago, Illinois, as well as the Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas, Nevada. Etech is an annual participant in the IRCE show, which brings together E-Commerce experts, Internet solution providers and an unrivaled program of industry content, all in