Etech Global Services Announces Participation in the PACE Regional Contact Center SummitEtech Global Services is proud to announce their participation at the PACE Regional Contact Center Summit in Princeton, NJ on November 14, 2018.
Businesses are accelerating and new technologies are challenging organizations in many new ways, causing businesses to become smarter about how they leverage the resources in catering to their customers. With this opportunity, Etech is here to share knowledge with various businesses on the industry’s best practices and the technologies that help make customer engagement more measurable and efficient.
“As rapid advancements in technology continue transforming how businesses are developed in the modern world, companies are actively exploring smarter ways to operate more efficiently and eliminate issues that have traditionally plagued progress and performance. The theme of the summit is understanding compliance and improving operations in the contact centers. The goal of this session is to reveal the innovations that Etech invests in analyzing each and every interaction along with people helping to turn insights into positive actions”, said Etech’s Jim Iyoob, Chief Customer Officer.
With this session, the attendees will learn about:
1) Recent trends in Artificial Intelligence
2) How Artificial Intelligence can be used to improve performance
3) How Artificial Intelligence and Customer Experience Relationship can be defined
4) Why it is necessary to combine People, Processes and Technology to Enhance Customer Experience
To learn more, meet Team Etech at PACE Regional Contact Center Summit on November 14, 2018.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use an omnichannel approach to engaging their customers. For both business to business and business to consumer-driven organizations, these channels include contact centers, email, chat, social media, web, and text. While the Association was founded on contact center operations, the technology that fuels these businesses has advanced. PACE recognizes that the digital transformation has forever changed the way in which its member companies engage their customers. The organization is passionate about growing businesses by improving the customer experience at the point of engagement.
About Etech Global Services:
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share. Learn more at https://www.etechgs.com/
Etech Global Services
1903 Berry Dr, Nacogdoches, TX 75964
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Etech Global Services Announces Participation in the PACE Regional Contact Center Summit here
News-ID: 1318392 • Views: …
More Releases from Etech Global Services
Etech Global Services Announces 2019 Customer Contact Week Participation to Show …
Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, announced their participation in the 2019 Customer Contact Week in Nashville, Tennessee. Etech’s new three-hour workshop titled “Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve” will showcase why it is best to empower your customers to truly understand what they want when it comes to the Customer Experience The upcoming workshop will be conducted
Etech Global Services Concludes Innovative Approach to Deal with Customer Intera …
Etech Global Services, concluded a two-hour workshop titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” at Customer Contact Week in Austin, Texas. “Less than 3% of customer interactions are analyzed by companies; unless you are planning to analyze every interaction, it is nearly impossible to get the full insights into your voice of the customer. Todays’ businesses operate differently than yesterday and traditional means, but
Etech Global Services Leading Ways With Customer Interaction at Customer Contact …
Etech Global Services, an award-winning business provider of customer engagement solution, will be exhibiting at a brand new two-hour workshop at this year’s CCW Austin, titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” on Tuesday, October 9th, 2018. In this newly developed workshop Etech’s Chief Customer Officer, Jim Iyoob will coach the attendees on how important Customer Experience is in today’s marketplace and show them
More Releases for PACE
UAE Economic Recovery gains pace
Economic recovery within the UAE and the Gulf region is rallying following a rise in the OPEC+ quota, an improvement in the non-oil private sector’s performance as well as the relaxing of coronavirus restrictions, according to analysts. “The UAE’s economic recovery appears to have gathered momentum in recent months. Oil production has started to increase as OPEC+ quotas have been lifted. Meanwhile, the whole economy Purchasing Managers’ Index (PMI) – which
Video Surveillance Market Impressive Pace of 2025
Global Video Surveillance Market: Overview Video surveillance is a monitoring system, which includes the use of video camera for observing an area or building. The signals from the video camera are transmitted to receivers via telephone links or cables forming a closed circuit. Video surveillance systems can be IP, analog, or biometric. The hardware involved in video surveillance, include camera, monitor, storage device, servers, and cables. There are various types
Brain Monitoring Market Illustrious Pace of 2025
Global Brain Monitoring Market: Overview Recent findings bring out the crucial role of brain monitoring devices in critical care units, driven by the increasing number of accidents. The global brain monitoring market offers a range of devices that monitor and identify abnormal brain activities, assisting in the treatment of brain-related disorders. According to the U.S. National Institute of Mental Health, every fourth adult in the U.S. is affected by a
Leak Detection Market Salubrious Pace of 2025
Leak Detection Market: Overview Pipeline leak detection is used to find the site of leak in pipeline networks that are used for transportation of gases, oils, and other fluid products. Pipeline networks need to fulfill safety standard as they are used for long-distance transport of flammable commodities. Leak detection systems (LDS) are primarily installed to assist pipeline authorities detect and localize leaks. Pipeline leak detection systems also benefit in terms
Etech Exhibiting at PACE Convention & Expo
Etech Global Services is proud to announce their participation at the PACE Conference in Atlanta, Georgia between April 15-18, 2018. Each customer interaction has meaningful details and, when analyzed, helps provide you with insights that are important for your business’ decision making. With this opportunity, Etech can share their knowledge with various businesses on the industry’s best practices and the technologies that help make customer engagement more measurable and efficient.
Airport Information System Market - Quickly Gaining Pace
The rising demand for automated and self-service processes and increasing IT spending on airports, so as to achieve higher operational efficiency and give passengers a digitally rich and enhanced travel experience, has led to an increased rise in the integration of information systems across domestic and international airports. The aviation industry is expected to further increase the demand for more effective and reliable airport information systems in the future years