openPR Logo
Press release

Etech Opens State-of-the-Art Contact Center in Montego Bay, Jamaica

12-28-2017 05:28 PM CET | Business, Economy, Finances, Banking & Insurance

Press release from: Etech Global Services

Etech Global Services, a leading business provider of customer engagement solutions, recently announced the opening of a dynamic new contact center located in the beautiful Montego Bay, Jamaica.

Etech’s latest center is located in the heart of Montego Bay’s prime business region locally known as the Montego Bay Free Zone (MBFZ). The center has the same capabilities and amenities as one would find at any of Etech’s eight global contact centers. This new facility is equipped with over 200 operational seats supporting everything from Live Chat, to traditional inbound/outbound services, to Etech’s quality analytics division known as Etech Insights.

“Our investment in this new facility reinforces our commitment to grow and diversify the channels through which we serve our customers. Etech’s growth is a testament to the hard work and commitment of the team members who strive each day to truly make a remarkable difference with each other, with our customers and in our communities. The Etech Jamaica team is just another example of what can be accomplished when everybody is pulling together towards common goals.” said Etech’s President and General Manager, Matt Rocco.

“The new center will serve as the new nearshore location for Etech. Having this new center truly has opened more doors for Etech to grow and bring more jobs to the local Montego Bay area. We couldn’t be more enthusiastic about this opportunity and are already in the works of growing Etech’s Quality Analytics and Business Insights division, Etech Insights, in the Montego Bay area and are so excited to see how having this state of the art nearshore resource impacts Etech’s overall growth,” said Etech’s Jim Iyoob, Chief Customer Officer.

The Port Authority of Jamaica (PAJ), expanded its Free Zone development to Montego Bay where it established the Montego Bay Free Zone (MBFZ) in the Montego Freeport area. In keeping with the service-oriented environment that characterized that section of Jamaica, a deliberate effort was made to encourage and attract investment from the Information Technology sector (IT) sector, in addition to apparel and other light manufacturing. The Montego Bay Free Zone, established in 1985 in the second major offshore industrial estate in the country, is situated on the peninsular south west of Montego Bay, on Jamaica’s world-renowned North Coast. Overlooking the tranquil and pristine waters of the Bogue Lagoon, the MBFZ currently has over 600,000 sq. ft. of space divided between services and manufacturing. The MBFZ provides employment for over 7,000 people, 95% of whom are employed in the ICT sector. For more information about the free zone please visit

Etech Global Services, established in 2003, employs over 2,800 people through its’ five (5) centers in USA, two centers (2) in India and its’ latest center in Montego Bay, Jamaica. The Etech Jamaica center has the capacity to employ over 400 people. For more information about Etech Global Services please visit

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.

Jim Iyoob
Etech Global Services
1903 Berry Dr, Nacogdoches, TX 75964

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Etech Opens State-of-the-Art Contact Center in Montego Bay, Jamaica here

News-ID: 878856 • Views:

More Releases from Etech Global Services

Etech Global Services Announces 2019 Customer Contact Week Participation to Show …
Etech Global Services, an award-winning and a leading business provider of customer engagement solutions, announced their participation in the 2019 Customer Contact Week in Nashville, Tennessee. Etech’s new three-hour workshop titled “Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve” will showcase why it is best to empower your customers to truly understand what they want when it comes to the Customer Experience The upcoming workshop will be conducted
Etech Global Services Announces Participation in the PACE Regional Contact Cente …
Etech Global Services is proud to announce their participation at the PACE Regional Contact Center Summit in Princeton, NJ on November 14, 2018. Businesses are accelerating and new technologies are challenging organizations in many new ways, causing businesses to become smarter about how they leverage the resources in catering to their customers. With this opportunity, Etech is here to share knowledge with various businesses on the industry’s best practices and the
Etech Global Services Concludes Innovative Approach to Deal with Customer Intera …
Etech Global Services, concluded a two-hour workshop titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” at Customer Contact Week in Austin, Texas. “Less than 3% of customer interactions are analyzed by companies; unless you are planning to analyze every interaction, it is nearly impossible to get the full insights into your voice of the customer. Todays’ businesses operate differently than yesterday and traditional means, but
Etech Global Services Leading Ways With Customer Interaction at Customer Contact …
Etech Global Services, an award-winning business provider of customer engagement solution, will be exhibiting at a brand new two-hour workshop at this year’s CCW Austin, titled, “Professor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave” on Tuesday, October 9th, 2018. In this newly developed workshop Etech’s Chief Customer Officer, Jim Iyoob will coach the attendees on how important Customer Experience is in today’s marketplace and show them

All 4 Releases

More Releases for Montego

Pontoons Market Expected to Develop by 2027 with COVID-19 Analysis | Crest, Mont …
To provide every minute information about the business scenario and industry developments, industry-based research and detailed market studies are conducted. The reach of this market analysis goes beyond the Pontoons market basic outline by presenting details in the form of effective information graphics. In addition to this, the information and findings in this market review were gathered from reliable sources. This Pontoons market report coarse data is extremely useful for
Hearth Market - Global Industry Analysis, Share, Growth, Trends and Forecast 202 …
The Global Hearth Market size is expected to grow at an annual average of 4.3% during 2021-2027. For modern or historical uses, a hearth is called a stone or brick lined fireplace with or without an oven, and is basically used for heating and cooking food. From time immemorial, the hearth has been an important part of the home and has been mainly the most important and central feature of
Pontoons Market Insights, Trends & Future Development Status Recorded during 201 …
Pontoons Industry research report delivers a close watch on leading competitors with strategic analysis, micro and macro market trend and scenarios, pricing analysis and a holistic overview of the market situations in the forecast period. It is a professional and a detailed report focusing on primary and secondary drivers, market share, leading segments and geographical analysis. Further, key players, major collaborations, merger & acquisitions along with trending innovation and business
Nov, 9 2017: Pontoons Market Forecast 2023 Roswell, Montego Bay, Berkshire, Shor …
Pontoons Market Research 2017 A market study "Global Pontoons Market" examines the performance of the Pontoons market 2017. It encloses an in-depth Research of the Pontoons market state and the competitive landscape globally. This report analyzes the potential of Pontoons market in the present and the future prospects from various angles in detail. The Global Pontoons Market 2017 report includes Pontoons market Revenue, market Share, Pontoons industry volume, market Trends, Pontoons Growth
Natalie Staropoli Opens MARKIT Group Charleston Office And Is Named Partner And …
Natalie Staropoli has been named Partner and Chief Operations Officer of MARKIT Group, an integrated brand marketing firm with offices in Florida, New York City and Pennsylvania. She has also recently opened the South Carolina office and will focus on providing marketing services with an emphasis on launching MARKIT Group’s online reputation management and social media marketing tools to the automotive, restaurant and services industry. In her new role, Staropoli will
Jamaica Leads Caribbean Tourism Rebound
London, United Kingdom, 15 August 2011 Jamaica’s role in spearheading the recovery of the Caribbean’s travel and tourism economy is to be acknowledged by World Travel Awards at a VIP ceremony in Montego Bay in October. The awards programme, hailed as the ‘Oscars of the travel industry’ by the global media, noted that Jamaica’s growth in visitor arrivals this year is expected to beat 2010’s impressive five percent rise, and comes despite