DMC Software Solutions identify how integrated Business Solutions can enhance Customer Service

In the current economic climate, as organisations battle for business, customer service and added value are high priorities for buyers. By integrating Customer Relationship Management (CRM) and Accounts systems businesses can enhance customer service levels to gain that all important competitive edge, says DMC Software Solutions.

Previously, precise integration between CRM and Accounts applications was limited to large enterprises, however with the release of ACT! 2010 and Sage 50 Accounts 2010 seamless integration between the front and back office is now available at a price affordable to the small business.
ACT! 2010 and Sage 50 Accounts 2010 each introduce great new features. However when combined ACT! and Sage 50 Accounts demonstrate true potential providing a complete business management solution providing functionality for accounts, customer service, sales and marketing teams.

Rob Pope, Integrated Solutions Specialist at DMC Software said, “The value of integrated business solutions are often over looked by businesses. The changing market place means buying behaviour is changing and price is not the only deciding factor when a purchase is made. By integrating CRM and Accounts systems businesses can achieve improved efficiency which means customer service will be enhanced and at the same time the workforce will have more time to spend in areas that require greater attention.”

When ACT! 2010 and Sage 50 Accounts 2010 are combined users will experience improved interdepartmental communication enabling them to respond more quickly to customer requests. In addition to this administration tasks will be reduced and business processes will be streamlined, removing the need for double entry into disparate systems.

About DMC Software

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! 2010, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.

For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

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This release was published on openPR.