Consilium Software Unveils UniVCX 15: Redefining Enterprise CX Through AI-Powered Visual Engagement

SINGAPORE, CANADA & USA - April 15, 2026 - Consilium Software, a global leader in enterprise customer engagement, today announced the launch of UniVCX Version 15. This landmark release fuses advanced AI with secure visual engagement, enabling contact centers to resolve complex, high-stakes interactions with unprecedented speed and precision.

As enterprises scale their AI investments, a critical gap has emerged: the need to support human agents during "moments of truth"-interactions requiring deep trust, such as identity verification, financial consulting, and technical troubleshooting. UniVCX 15 bridges this gap, transforming the agent experience from simple troubleshooting to intelligent, guided collaboration.

Elevating Intelligence & Efficiency

UniVCX 15 introduces a robust suite of AI-driven tools designed to eliminate manual friction and maximize agent productivity:

• AI Auto Call Summary & Real-Time Transcription: Automates post-call work, allowing agents to focus entirely on the customer rather than documentation.
• Virtual Supervisor Support: Provides real-time visibility and coaching cues during live interactions to ensure service excellence.
• Advanced PII Detection & Masking: Automatically identifies and redacts sensitive data, ensuring seamless compliance with GDPR, PCI, and SOC 2 Type II standards.
• Post-Call Analytics: Turns every interaction into actionable intelligence for continuous experience improvement.
Seamless Visual Collaboration
Deeply integrated with Cisco Webex Contact Center, Version 15 expands Consilium's signature visual engagement toolkit:
• Secure HD Video & KYC Workflows: Facilitates face-to-face verification and high-touch consultations.
• Precision Co-Browsing: Enables agents to guide customers through complex web journeys in real time.
• Digital Transaction Tools: Integrated e-signatures and in-session document sharing accelerate the "last mile" of the customer journey.

"Our engineering roadmap is laser-focused on solving the inherent complexity of enterprise service," said Pramod Ratwani, Founder & CEO of Consilium Software. "With UniVCX 15, we aren't just adding features; we are delivering a sophisticated AI-human synergy. We're empowering agents with the intelligence and visual tools they need to turn complex challenges into seamless outcomes."

Industry-Specific Impact

UniVCX 15 is engineered for highly regulated, service-intensive sectors-including Banking, Healthcare, Utilities, and Insurance-where security and contextual clarity are non-negotiable.

Availability: UniVCX Version 15 is available immediately for global enterprise deployment.

1 Phillip Street #03-02 Royal One Phillip Singapore
marketing@consiliuminc.com

Founded in 2007, Consilium Software helps enterprises deliver intelligent customer engagement at scale. The UniTM platform unifies voice, video, and digital engagement with AI and automation. Natively integrated with Cisco Webex, Consilium supports over 2,000 companies across 120+ countries, powering more than 5 billion interactions annually.

This release was published on openPR.