Consilium Announces Global Availability of Consilium Cisco SolutionsPlus and Expanded New Uni Product Offers

Consilium’s Uni™ products are now globally orderable on Cisco’s Global Price List (GPL) in the Americas, EMEAR and APJC

Singapore, Canada & India, May 20th, 2021 – Consilium Software, a world-leading provider of enterprise software for unified communications and contact centers, today announced that it has reached a revised resale agreement with Cisco Systems, Inc. (NASDAQ: CSCO) under which Consilium’s full range of Uni™ products are now available for sale via Cisco SolutionsPlus, in every country where Cisco Commerce Workspace is available, to be added on to new and existing Cisco contact center platforms.

Another welcome news is that subscription-based SKUs (new master SKU ‘CONSILIUM-APPS’) are now available for all the Consilium products. Perpetual product offers continue to be available under the existing Cisco SKU ‘CS-APPS.’ Apart from this, Consilium UniInsight™ and UniVCX™ have been added as new products under Cisco SolutionsPlus. Details of the new offers, pricing and ordering notes are available in the updated Contact Center SolutionsPlus Ordering Guide, which has been published by Cisco at https://bit.ly/ConsiliumSplusOG.

Cisco SolutionsPlus allows Cisco sales teams and channel partners to order Consilium’s Cisco Compatible software products directly from Cisco. This means that Consilium’s products are quoted, sold, and fulfilled just like any other Cisco product. The value for Cisco and their partners is that it gives them high-quality, well-integrated, and complete “applications solutions” to complete their contact center (CC) and Unified Communications (UC) portfolio.

Consilium Uni™ products allow customers and partners to provision, manage, integrate, automate and report on Cisco products like Cisco Unified Contact Center Express (UCCX), Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC.) As Cisco’s Preferred Solution Partner, Consilium Software has achieved Cisco compatibility certification with these Cisco products.

Consilium product demos are now available on Cisco dCloud, which enables self-demonstrations and provides a virtual environment to partners. Cisco offers a VPN setup which allows partners to book a demo remotely via a desktop, or mobile browser.

“Consilium has invested significantly and continually in practice building and product development centered on Cisco’s unified communications and contact center platforms. What has emerged is a business model different from almost all other Cisco partners, with Consilium providing the unique capabilities, Cisco-complementing Consilium Uni™ products, and a well-integrated complete application suite, the three key elements which have enabled Cisco and our partners to win and execute significant new deals. We are proud that over 1,500 customers in more than 110 countries have trusted Consilium’s products and services,” said Pramod Ratwani, Founder, and CEO of Consilium Software.
Consilium’s Uni™ offerings on SolutionsPlus include the following.

• UniCampaign™ Outbound Contact Manager (LCM) for CCX and CCE
• UniAgent™ Omni-channel CRM Connectors for CUCM, CCX, and CCE with 20+ CRMs including Salesforce, Microsoft Dynamics, Oracle Service Cloud, Oracle Siebel, SAP, SAP C4C, SugarCRM, ServiceNow and UniAgent™ Mobile work-from-anywhere agent interface
• Blended Combo Bundle™ which combines UniCampaign™ and UniAgent™
• UniInsight™ Historical reporting and operational analytics for CCX and CCE
• UniCloud™ Provisioning and management platform for UC, CCX and CCE
• UniRSM™ Replacement for EoS Cisco RSM for remote silent monitoring and whisper coaching for Cisco CCE, CCX and CUCM
• UniVCX™ Video Collaboration – Co-browse and Video Chat for CCX and CCE

20 Malacca Street, #04-00 Malacca Center

Founded in 2007 in Singapore, Consilium Software, and our Uni™ digital customer engagement platform have helped over 1,500 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 33 continuous years. We integrate experiences not just channels.

For more information, please visit: https://www.consiliuminc.com

This release was published on openPR.