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New: ITIL 2011 and the ISO 20000:2011 Standard now Connected

06-14-2012 11:10 PM CET | IT, New Media & Software

Press release from: IT Process Maps GbR

The ITIL - ISO/IEC 20000:2011 Bridge

The ITIL - ISO/IEC 20000:2011 Bridge

Pfronten, 13 June 2012. The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO 20000:2011 certification audit.

In a highly competitive market, many IT service providers take advantage of the opportunity to prove their capabilities in the field of IT Service Management by seeking an ISO 20000 certification. Very often, an ISO 20000 certificate is even a requirement if you want to be considered in a call for tenders.

IT Process Maps GbR developed the ITIL® - ISO 20000 Bridge, which supports IT service providers in preparing for the certification. It identifies the ITIL processes which should be introduced in order to comply with the 147 requirements of the current ISO/IEC 20000:2011 standard.

The "Bridge" is now available in a completely revised edition, following the publication of a new version of the ISO/IEC 20000:2011, Part 1: Service management system requirements (ISO/IEC 20000-1:2011) standard. Since 1st June 2011 this version is mandatory for all organizations seeking to obtain an ISO 20000 certification. It is possible to continue using the previous version ISO/IEC 20000-1:2005 until 31st March 2013, however, only as a basis for audits and re-certifications.

With the new ISO 20000:2011 version, ISO 20000 and ITIL - in particular its latest edition "ITIL 2011" - have again been better harmonized.

An important new feature is the introduction of the term "Service Management System" and the relating focus of the standard on the concept of SMS.

Furthermore, the definitions given in the new ISO 20000 version have been clarified and the new standard better aligned with ISO 9001 and ISO/IEC 27001. In addition, the requirements for the governance of processes operated by third parties have been revised and others for the design and transition of new or changed services added.

The ISO 20000 standard continues to define the requirements for the service management processes of IT organizations. However, it does not describe how to design these processes in practice. This is where the ITIL® Process Map can be of great benefit: Just like ITIL 2011, this ITIL reference model, which has been developed by IT Process Maps and is used worldwide by a number of renowned customers, has been aligned to ISO 20000:2011 and contains well elaborated ITIL processes, e.g. in the form of Visio diagrams or ARIS process models.

This makes the ITIL® Process Map with its add-on for ISO 20000 initiatives (the ITIL - ISO 20000 Bridge) perfectly suitable for the development of ISO 20000 compliant processes for the IT organization.

The Bridge shows in a clearly structured and easily comprehensible way how ITIL and ISO 20000 inter-relate. For each requirement from ISO20000:2011 Part 1, it is explained which ITIL processes can be used to meet the requirements and how these processes should be designed in practice. Thus, the user is provided with a guideline to support him in the preparation for the ISO 20000:2011 certification.

Just like the ITIL® Process Map, the ITIL® - ISO 20000 Bridge has successfully passed the official review by APM Group Ltd. (http://www.apmgroupltd.com) and has been awarded the "ITIL® Licensed Product" logo.

For further information on ITIL® - ISO 20000 Bridge, please visit:
http://en.it-processmaps.com/products/itil-iso-20000-bridge.html

Video - Learn how the ITIL® - ISO 20000 Bridge gets your ISO 20000 initiative started:
http://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html

You will find details about ISO 20000 and a juxtaposition of ISO 20000:2011 and ITIL 2011 processes in IT Process Maps' ITIL Wiki:
http://wiki.en.it-processmaps.com/index.php/ISO_20000

About IT Process Maps

IT Process Maps GbR was founded in 2006, drawing on many years of experiences in the fields of IT Management as well as Process and Project Management.

IT Process Maps GbR specializes in the provision of ITIL and ISO 20000 process know-how in the form of reference process templates (the ITIL® Process Map and the ITIL® - ISO 20000 Bridge).

IT Process Maps' reference process models for the IT organization are based on time-tested Best-Practice recommendations. They are available for the most widely used Process Management applications (MS Visio, IBM Rational System Architect, ARIS ...).

IT Process Maps customers include government agencies like Australian Defence Force, Federal Trade Commission (USA), US Navy and UK Environment Agency. A large number of international companies use the ITIL® Process Map, e.g. Boeing, Nokia, AMEX, Swiss Re, BT and Bombardier Transportation.

IT Process Maps forged a number of partnerships in order to be closer to its customers from different parts of the world: USA, Australia, Middle East, UK, Switzerland and the Nordic countries/ Scandinavia.

As part of its presence on the Internet, IT Process Maps also offers a highly frequented ITIL Wiki (http://wiki.en.it-processmaps.com) in English, German and Spanish with everything you need to know on ITIL processes, roles, and ITIL glossary terms. The ITIL Wiki also includes a complete ITIL implementation guide and a collection of ITIL document templates.

More on IT Process Maps: http://en.it-processmaps.com
Legal Notice: http://en.it-processmaps.com/sp/it-process-maps-impressum.html

Trademarks: ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. "ARIS" is a registered trademark of Software AG. "IBM", "Rational" and "System Architect" are registered trademarks of IBM Corporation. "Microsoft" and "Visio" are registered trademarks of Microsoft Corp.

IT Process Maps GbR
Am Hoernle 7
87457 Pfronten
Germany
Web: http://it-processmaps.com
Contact: http://en.it-processmaps.com/contact/it-process-maps-international.html
Email: info@it-processmaps.com

Presscontact:
Dr. Andrea Kempter
Tel. +49-8363-927396
Fax +49-8363-927703

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