openPR Logo
Press release

TotalCare IT Support introduced by DMC Software for robust remote IT support

08-25-2011 08:21 AM CET | Business, Economy, Finances, Banking & Insurance

Press release from: DMC Software Solutions

In recent times, the need for businesses to cut costs to defend against the economic storm has given rise to a dramatic increase in the number of companies choosing to outsource aspects of their business.
The most popular department to be outsourced is the IT department, with over 28% of UK businesses now actively outsourcing to specialist IT organisations (it-outsourcing-adviser.com). 4Research suggests that 42% of these businesses witnessed an overall financial performance improvement from remote tech support, and 89% of those companies are committed to outsourcing IT as part of a long term business strategy.
Mike Ramsay, Managing Director of DMC Software, puts forward, “Outsourcing IT support is a great way of acheive cost savings while maintaining business efficiency. However, with many IT support organisations promising high service levels for their remote it support at rock bottom prices, choosing a provider should be approached with caution. It is impossible for high service levels to be achieved without incurring costs for a high quality remote support system. When selecting an IT support organisation, companies should look beyond the price tag and look at the IT Support provider’s stability, customer references and service level agreements.”
TotalCare IT Support from DMC Software is a unique IT Support offering, which provides added value due to its flexibility. TotalCare has been designed to meet the individual needs and budgets of different organisations. With the ability to be tailored to cater for complete IT Support, TotalCare can provide backups and server monitoring or provide basic helpdesk assistance when problems arise.
The standard TotalCare IT Support package includes unlimited telephone helpdesk support, unlimited remote assistance, free Microsoft updates and consultancy from the highly specialised DMC Software technicians. From the core offering, bolt-ons can be added to match individual IT requirements.
For more information about DMC Software’s TotalCare IT Support, please visit:
http://www.dmcsoftware.co.uk/Services/TotalCareITSupport/

DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities, DMC Software can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability throughout an organisation.
For more information on the business solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

For more information please contact Jade Dixon-Winters, Marketing Manager.
Email: jadewinters@dmcsoftware.co.uk
Tel: 01733 362120
Address: Churchill House, Isis Way, Minerva Business Park, Lynch Wood, Peterborough, PE2 6QR

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release TotalCare IT Support introduced by DMC Software for robust remote IT support here

News-ID: 189064 • Views: 1111

More Releases from DMC Software Solutions

DMC Software, award winning Sage Business Partner, is hosting a series of cloud …
Recent research shows that cloud adoption for UK businesses has grown significantly since January 2011 – an attributing factor to this growth could be the financial savings involved with moving to the cloud, says DMC Software. According to research conducted by the Cloud Industry Forum, current Cloud adoption for UK organisations is 62%, with adoption growing 27% since the original study in January 2011. This research goes some way to confirming
The new SalesLogix release creates a significant competitive edge with its impro …
The new release of SalesLogix v8 responds to changing customer behaviour by incorporating out-of-the-box twitter functionality which enables businesses to proactively respond to customers in real-time, allowing for improved service levels. Award winning Sage Business Partner, DMC Software, comment on the highly anticipated SalesLogix v8 CRM release, due out in November. The new release is set to propel SalesLogix into 2013 with Twitter integration and improved mobile enablement, empowering users to
CRM Specialist DMC Software held complimentary CRM workshop with award winning S …
In association with business partner Sage, DMC Software held a CRM Workshop demystifying the significance of customer relationship management and encouraging organisations to use CRM Software. Customer Relationship Management (CRM) and CRM Software are terms used interchangeably by many, though they are very separate concepts. Keen to identify the value of CRM and diminish misconceptions DMC Software, CRM specialists and award winning Sage Business Partner, held a complimentary CRM Workshop at
DMC Software broaden business with Xperience to deliver robust IT solutions
Xperience will broaden its horizons with DMC Sofware to deliver businesses with even greater IT solutions, financial software solutions and customer relationship management solutions. Xperience, one of Northern Ireland’s longest established IT solutions companies, has announced Peterborough based CRM and financial software company, DMC Software Solutions, has become part of the Xperience Group of Companies The announcement will bring employment within the Group to 95. The DMC transaction is part of

All 5 Releases