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Online Returns in the UK 2018-2023 | ASOS, Amazon, Next., Topshop, JD Sports, Klarna, H&M, PrettyLittleThing, The Perfume Shop, Hermes

03-28-2019 11:54 AM CET | Business, Economy, Finances, Banking & Insurance

Press release from: ReportsWeb



Online Returns in the UK 2018-2023

The "Online Returns in the UK, 2018-2023", report forms part of Publisher's Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the online returns channel. The report analyses the channel, the main trends, and consumer attitudes towards online returns.

The value of the online returns channel is forecast to rise 27.3% out to 2023 and although online sales growth will outpace the growth of the returns channel, retailers need to be prepared for this increase to successfully handle higher volumes and retain high customer satisfaction.

The clothing & footwear sector has the highest returns rate and makes up the lion's share of the returns channel, which is unsurprising due to the importance of fit as a driver of returns.

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Companies Profiled in this report includes: ASOS, Amazon, Next., Topshop, JD Sports, Klarna, H&M, PrettyLittleThing, The Perfume Shop, Hermes, Boots, Wiggle,, Royal Mail, Doddle, Collect+, DPD, Sports Direct, IKEA, Feelunique, Dobbies,, Sosandar, House of Fraser


-Despite significant growth in other sectors, including health & beauty, clothing & footwear will continue to dominate returns and will continue to account for the lion's share of the channel.

-Health & beauty, entertainment and books are the sectors that are least returned by customers due to the lower value of products.

-Postal returns remain the most popular return method, with 44.6% of online returns being made by post, despite growth in alternative options.

Reasons to buy

-Use our in-depth consumer and market insight to learn about the forecast for online returns for the different sectors, and the related hot issues of the online returns channel.

-Understand why and how consumers return products in different sectors online.

-Use consumer opinions about online returns to inform your online returns propositions.

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Table of Content:


Main issues in e-retail

Delivery saver schemes and try before you buy initiatives will drive up returns

Retailers must place the same importance on improving returns as on fulfilment services

Fit technology to reduce clothing & footwear returns



The channel at a glance

Overall channel size

Channel in context

Sector returns penetration

Returns channel split by sector and parcel size



Who returns


Clothing & footwear

DIY & gardening


Food & grocery (gifting)

Furniture & floorcoverings

Health & beauty





Opinions on online returns

How people return

How people return by sector

Why purchases were returned by sector

Cost of returns by sector


What is included

 Complete Report:

Contact Info:
Name: Sameer Joshi
Company Name: ReportsWeb

Phone: +1-646-491-9876

Request for Customization:

Any special requirements about this report, please let us know and we can provide custom report.

About ReportsWeb:            is a one stop shop of Market research reports and solutions to various companies across the globe. We help our clients in their decision support system by helping them choose most relevant and cost effective research reports and solutions from various publishers. We provide best in class customer service and our customer support team is always available to help you on your research queries.

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