ISO 9001 Opens New Doors For teleBIZZ
The company holds an ISO 9001 accreditation, which the International Organization of Standardization gives to companies which meet their standards in a number of areas such as quality, reliability and efficiency, which has been a vital component in creating new businesses. teleBIZZ have received two new contracts and have two more in the pipeline due to Tourism budgets being reduced by up to 35%, and the teleBIZZ ‘outbound’ team have taken on the role of selling advertising for tourism guides, helping to generate even more business for the West Country in general.
Meanwhile, the ‘inbound’ team have been taking calls for tourism guides and the mailing side of the business, mailBIZZ, have posted them out. Many organisations have discovered that it is cheaper and easier to outsource telephone answering services and mailing work, such as brochure fulfilment, instead of finding in-house staff to do it.
“The ISO accreditation is very much aligned with how we have done business for the last 18 years, as we are an extremely system- driven company with a KPI (Key Performance Indicator) for just about everything we do. The staff love to know exactly what is expected of them and clients find our attention to detail, open communication and job reporting a refreshing change. It builds confidence all round,” commented a spokesperson for teleBIZZ.
To find out more about teleBIZZ and their virtual receptionist services, telephone them on 0870 746 7866 or visit their website at http://www.telebizz.co.uk/
Started from scratch 18 years ago by husband-and-wife team Nick Lunn and Gillie Scherr, teleBIZZ has since grown into an award-winning call centre service based in the South West of England. Their portfolio is very large, which the team credits to keeping personal-yet-effective communication with their clients. teleBIZZ can offer virtual office services alongside call handling solutions, brochure distribution and more.
3 Eastern Wood Road
Langage Industrial Estate
Tel: 0870 746 1866
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