Press Releases from BlackBeltHelp (7 total)

BlackBeltHelp, higher education's trusted partner for AI-powered, 24/7 support across IT and Student Services, has announced a strategic partnership with QuickLaunch, a premier Identity and Access Management (IAM) platform tailored to the needs of colleges and universities. This collaboration brings together BlackBeltHelp's 24/7 HumanAI support-a unique blend of AI-driven automation and live assistance-with QuickLaunch's trusted IAM suite, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), automated password resets, and user lifecycle management. Together,…

BlackBeltHelp, a leading provider of AI-powered and human-backed student support solutions for higher education, is proud to announce its partnership with Marian University to elevate IT support services and improve operational efficiency across campus. Through this partnership, BlackBeltHelp will deliver a comprehensive suite of IT helpdesk services including voice, email, live chat, chatbot, SMS/text, and web ticket support-all tailored to the unique needs of Marian University. Powered by a combination of…

BlackBeltHelp, a leading provider of AI-powered solutions for higher education, is thrilled to announce its strategic partnership with E&I Cooperative Services. This collaboration is set to provide member institutions with innovative, cost-effective solutions that revolutionize student, faculty, and staff support. Through this partnership, E&I members gain access to BlackBeltHelp's cutting-edge solutions, which include 24/7 AI-powered chatbots, omnichannel support, and a dedicated human support network. These tools are tailored to meet the…

Broward College and BlackBeltHelp, a leading provider of support solutions and services to higher education institutions, are thrilled to announce a strategic partnership to provide One-Stop Student Services and IT Helpdesk Support, combining AI solutions with a human support network. This collaboration aims to create a seamless, efficient, and accessible support ecosystem, empowering students to focus on their academic success. Key Highlights of the Partnership: AI-Powered Self-Help Support: BlackBeltHelp's…

BlackBeltHelp, the leading AI-powered Contact-Center-as-a-Service provider for higher education, proudly announces our new strategic partnership with the Foundation for California Community Colleges (FoundationCCC). This partnership is made possible through FoundationCCC's CollegeBuys program, which allows all the California community colleges to streamline the procurement process and leverage the system's collective buying power to secure best-value pricing on a comprehensive portfolio of goods and services tailored to educational needs. BlackBeltHelp specializes in offering…

In today's rapidly evolving digital landscape, artificial intelligence (AI) is playing an increasingly prominent role in higher education. Among its many applications, AI-powered technologies like chatbots are revolutionizing student services by providing personalized support and streamlining administrative processes. However, it is essential to strike a balance between leveraging new technologies and maintaining the personal connection between students and institutions. 𝗔𝗜 𝗮𝗻𝗱 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: 𝗧𝗵𝗲 𝗥𝗶𝘀𝗲 𝗼𝗳 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀 According to Humphreys, "Chatbots are…

BlackBeltHelp is proud to announce that it has been chosen by Edge, a nonprofit education network and technology partner, to provide OneStop, an AI-powered 24/7 virtual student services solution to its members. The contract was awarded via EdgeMarket, which provides safe, simple, smart technology procurement options for higher education entities. EdgeMarket gives its participants the ability to efficiently and affordably procure virtual student support services. OneStop is the ultimate solution for comprehensive…