Helpdesk Automation Market, Emerging Trend,Future Growth, Segmentation, Top Players & Forecast to 2022

Global Helpdesk Automation Market Size, Status and Forecast 2022

The Helpdesk is a customer support for resolving the customer queries and issues related to the product or service. In a small & medium enterprise, the helpdesk is usually handled by a single person while in a large organization, the level of support is complex and widespread requiring more than one person. The factors such as widespread adoption of personal devices in workplaces are expected to drive the market in coming years. However, the limited capabilities of small organizations to adopt the automation process is restraining the growth of the market.

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Companies Profiled in this report includes: BMC Software, CA Technologies, HP Enterprise Services, LANDESK, ServiceNow, Atlassian, Axios System , Cherwell Software, Freshdesk, Happyfox, Heat Software, Kayako, NTR Global, Resolve Systems, Sunrise Software, SunView Software, Vision Helpdesk, Vorex, Zendesk

In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns. The complexity of enterprise networks has caused software and IT systems to evolve. Automation is gaining significant traction among end-users, driven by the need to provide better service to users contacting the helpdesk. Self-help services have also captured the imagination of enterprises. We expect the number of calls per user to see a gradual drop as helpdesk services start becoming more and more technologically advanced and automated.

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With the rising demand for the automated routine process, the organizations are planning to reduce the level one support, which is also known as customer support executive and replacing that with helpdesk automation. This is majorly due to the new industry chain structure comprising of helpdesk automation.

Table of Content:

Global Helpdesk Automation Market Size, Status and Forecast 2022

1 Industry Overview of Helpdesk Automation

2 Global Helpdesk Automation Competition Analysis by Players

3 Company (Top Players) Profiles

3.1 BMC Software

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.1.5 Recent Developments

3.2 CA Technologies

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.2.5 Recent Developments

3.3 HP Enterprise Services

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.3.5 Recent Developments

4 Global Helpdesk Automation Market Size by Type and Application (2012-2017)

5 United States Helpdesk Automation Development Status and Outlook

6 EU Helpdesk Automation Development Status and Outlook

7 Japan Helpdesk Automation Development Status and Outlook

8 China Helpdesk Automation Development Status and Outlook

9 India Helpdesk Automation Development Status and Outlook

10 Southeast Asia Helpdesk Automation Development Status and Outlook

11 Market Forecast by Regions, Type and Application (2017-2022)

12 Helpdesk Automation Market Dynamics

13 Market Effect Factors Analysis

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