Press release
Global Social Customer Relationship Management (CRM) Software Market 2017 - IBM, Jive Software, Lithium, Netsuite, Pegasystems, Sap, Oracle
Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
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Scope of the Report:
This report focuses on the Social Customer Relationship Management (CRM) Software in Global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.
Market Segment by Manufacturers, this report covers
IBM
Jive Software
Lithium
Oracle
Salesforce
Microsoft
Netsuite
Pegasystems
Sap
SugarCRM
Market Segment by Regions, regional analysis covers
North America (USA, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Columbia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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Market Segment by Type, covers
Social Monitoring and Social Listening
Social Mapping
Social Middleware
Social Management
Social Measurement
Market Segment by Applications, can be divided into
Customer Service and Support
Marketing
Sales
Others
There are 15 Chapters to deeply display the global Social Customer Relationship Management (CRM) Software market.
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