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Press Releases from Yonder Digital Group (6 total)

The third sector far from first place when it comes to contactability

19 September 2018 – Charity sector contactability standards need to improve according to a recent survey. In an environment where public opinion regarding professional standards within charitable enterprises has taken some hard knocks, it’s now essential for the third sector to step up their game in rebuilding their public image. Yonder Digital Group surveyed 2,000 UK consumers across a range of sectors, asking whether organisations were easy to get in touch

Happy as the day is long: meeting customer expectations whatever the hour

By Graham Ede, CEO at Yonder Digital Group Repeat buyers spend 33% more than new ones. Now consider that it costs five times as much to attract a new customer as to keep an existing one and it is clear to see why retailers invest so much time and money in producing comprehensive customer retention strategies. Loyalty schemes that reward consumers with points or offers to redeem in store

Very social, but not just social media

Which channels are customers’ favourites when it comes to sharing good experiences? By: Graham Ede, Yonder Digital Group “Twice as many people tell others about bad experiences as opposed to the good ones” do you believe in this old adage? If so, you would not be alone, however, latest research commissioned by Yonder Digital Group reveals this common perception is in fact not true. A key game-changer has been the rise of

Technology or live interaction?

Graham Ede, CEO, Yonder Digital Group Nowadays customer experience management is increasingly turning to technology to stay ahead of the curve. Automation tools offer great advantages to businesses, managing everything from accounting, to production right through to management of customer experience where they can take the form of a chatbot or artificial intelligence query systems or an automatic prompt for example. Automation is a fundamental element to managing the customer experience,

Yonder Digital Group to provide customer contact services to Armistice charity R …

Yonder Digital Group chosen to provide innovative multi-channel customer service to support the 2018 Armistice ‘There But Not There’ campaign, the defining centenary commemoration of the end of the 1914-1918 war 14 May 2018 – Armistice charity Remembered has appointed Yonder Digital Group to be their customer contact support partner by providing a multi-channel customer service team offering voice, email, IVR and live chat support. Remembered is a dynamic new charity

Out of touch and out of (their) mind

British businesses failing to provide customers with ways to get in touch at the risk of losing their custom 27 November 2017 - The majority of sectors in the UK are falling well short of providing ‘excellent’ contactability to their customers and prospects, finds latest research, with airlines and delivery firms emerging as the worst culprits among a poor-performing group. These findings - conducted across a number of sectors including retail