Press Releases from Yonder Digital Group (6 total)
The third sector far from first place when it comes to contactability
19 September 2018 – Charity sector contactability standards need to improve according to a recent survey. In an environment where public opinion regarding professional standards…
Happy as the day is long: meeting customer expectations whatever the hour
By Graham Ede, CEO at Yonder Digital Group
Repeat buyers spend 33% more than new ones. Now consider that it costs five times as much…
Very social, but not just social media
Which channels are customers’ favourites when it comes to sharing good experiences?
By: Graham Ede, Yonder Digital Group
“Twice as many people tell others about bad…
Technology or live interaction?
Graham Ede, CEO, Yonder Digital Group
Nowadays customer experience management is increasingly turning to technology to stay ahead of the curve. Automation tools offer great advantages…
Yonder Digital Group to provide customer contact services to Armistice charity R …
Yonder Digital Group chosen to provide innovative multi-channel customer service to support the 2018 Armistice ‘There But Not There’ campaign, the defining centenary commemoration of…
Out of touch and out of (their) mind
British businesses failing to provide customers with ways to get in touch at the risk of losing their custom
27 November 2017 - The majority of…
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