Press release
Business Software Adviser Interviews Hoyt Mann, President of PhaseWare, Inc.
McKinney, TX – Hoyt Mann, President and Co-founder of PhaseWare, Inc., a North Texas-based customer support software provider, was interviewed by the Business Software Adviser for the CRM Buzz blog. Mr. Mann discusses traditional customer service and recent innovations in customer self-service. He describes the newest version of PhaseWare’s Self Service Center, particularly new features such as the assisted knowledge base search and subscriptions to the self service center.
The CRM Buzz blog is part of Business-Software.com’s website “Straight Talk About Business Software”. The CRM Buzz Blog publishes up to the minute news and information of interest about customer relationship management (CRM). The blog also publishes interviews and round table topics containing contributions from CRM thought leaders.
The interview with Mr. Mann can be found at:
http://www.business-software.com/crm/crmbuzz/knowledgebases-and-the-role-of-self-service-in-crm/
PhaseWare, Inc. is headquartered in McKinney TX. The company provides customer service and support software solutions optimized for the small to medium business. PhaseWare Tracker and its Event Engine and Self Service Center enhancements provide service desk automation, incident tracking, and resolution of trouble tickets from origin to close, along with a wide variety of self service options.
PhaseWare, Inc.
2220 Woodbridge Dr.
McKinney, TX, USA 75070
contact: Hoyt Mann 214.432.9043
hoyt.mann@phaseware.com
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