Press release
PHASEWARE, INC. RELEASES TRACKER SELF SERVICE CENTER 3.0
PhaseWare: Powering Every Phase of Customer Support
Information in a convenient form is what customers want and need. Says Hoyt Mann, President of PhaseWare, Inc., “Customer self service is a critical part of businesses today. Instant access to information is what customers have come to expect. Any company that does not make this information readily available in multiple forms is in jeopardy of losing customers.”
PhaseWare, Inc. is a North Texas-based customer support software provider offering solutions for a diverse group of clients world-wide. PhaseWare Tracker, Event Engine and Self Service Center solutions provide Help Desk automation, tracking, escalation, and resolution of trouble tickets from origin to close, along with a wide variety of self service options.
PhaseWare, Inc. was founded by CEO Randall Nelson and Company President Hoyt Mann.
For more information about PhaseWare please visit www.phaseware.com or call 1-866-616-6629.
To see the Self Service Center in action, go to http://tracker.phaseware.com/selfservicecenter/
PhaseWare, Inc.
2220 Woodbridge Drive
McKinney, TX 75070
Contact: Hoyt Mann
214.432.9043
Hoyt.Mann@PhaseWare.com
PhaseWare provides the most efficient, affordable and scalable Customer Service Solution in the industry. With PhaseWare Customer Service Solutions, you can automate and track all phases of service desk lifecycle from an incident origin to SLAs to resolution and reduce cost of operations.
Designed as a future proof solution with Small Businesses in mind, PhaseWare solution provides powerful workflow management and reporting capabilities, including Alarms/Alerts management, dash boards, and integration capabilities with 3rd party extensions and CRM solutions
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