Execom develops with new technologies
The increasing complexity of modern telecommunication and internet products has forced Edge Technologies to upgrade the functionalities of ServiceSuite – a customer-care system, which represents a comprehensive set of software products that dramatically reduces the complexity and cost of monitoring and managing a network. Facing the challenge to reduce support volume & time, and to resolve problem with a single support call in each contact centre, Edge turned to renewing the existing system.
As an experienced nearshoring company, EXECOM was selected by Edge to provide help with system migration to 1060 NetKernel, enabling the software to run in distributed environments. At first, EXECOM work was limited to support tasks, but very soon, the cooperation turned to side-by-side development. Architecture design was brought by Edge Technologies and implementation work was assigned to EXECOM team.
After the in-depth analysis of the system and knowledge transfer from NetKernel creators, EXECOM was ready to start the development. The first assignment was implementation of subsystem for efficient distributed data collection, processing and archiving. Programmers built a flexible interface to make archives of network and system data available to business report software.
The next logical step was the implementation of a specific reporting solution using the generic data collection mechanism. Using a powerful template engine and report templates, developers created a solution that provides various kinds of virtual reports.
All the way through implementation, security standards set by Edge had to be followed strictly. Accordingly, secure and reliable data network transfers required the development of Service XS module. This module ensures secure communication between ServiceSuite products via the internet, allowing corporate clients and ServiceOnSite products to get information and analysis data to the provider. For secure communication, programmers developed a solution using JSR-compliant JAVA-JCE and an asymmetric encryption algorithm (RSA) using a private and public key pair.
ServiceOnSite was just one more step towards customers, representing tool for testing remote user’s system status and connectivity. EXECOM team implemented Windows and OSGi versions of software so that ServiceOnSite is accessible on mostly used operating systems like Linux, Mac OS and Windows, but supports Thompson modems as well.
The final module developed by EXECOM was ServiceRouter which enabled real transparent distributed queries to the cluster of ServiceSuite products. Unaware of physical data distribution, users retrieve valuable information from remote providers as easily as from local system.
This project completely fulfilled the expectations of companies involved. It was delivered on time, within budget and with no time-constraints.
Close collaboration with Edge engineers brought EXECOM exceptional experience and a chance to work with new technologies. This brought the following benefits to both companies:
• Improved system with high quality and security standards;
• Fast sharing of the latest technology;
• Successful knowledge transfer: enhanced ability to respond to opportunities, better customer service, and lower transaction costs;
• End users have faster and more secure data access;
• Edge Technologies has achieved a significant competitive edge.
Copyright 2008 © Execom. All rights reserved.
EXECOM is a provider of IT services with business focus on software development for laboratory and industry automation, telecommunications, financial services and internet business applications. Along with headquarters in Novi Sad, EXECOM has established branch offices in Prague, Czech Republic and Oosterbeek, the Netherlands.
EXECOM was founded in 1995. as limited liability company.
The company has achieved a status of Microsoft Gold Certified Partner and is an ISO 9001:2000 RWTÜV certified company.
Bilevar Kralja Petra I 89, Novi Sad
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