Matrix Communication Platform helps Leading Bank in Increasing Cash Flow, Enhancing Payment Collection and Customer Satisfaction

Matrix Comsec is the worldwide leader of Telecom and Security solutions, delivering cutting-edge, industry specific solutions. Matrix recently provided a communication solution to one of the reputed banks of KSA seeking a communication system that can help them in extending their reach to the end customer. Reaching end customers for promotional activities and debt collection with an unrecognizable caller number and reduced communication cost was the foremost requirement of the customer. The case details are as follows:

Challenges:
 Unable to Connect with End-customers for Promotions and Debt Collection
 Connect Multiple Branch Offices
 Wireless Connectivity for Remote Location
 End customers avoided calls by identifying switchboard and land-line numbers.
 Reduced reachability ratio leads to less debt collection and impacts business.
 Telecom Regulations Barres Masking of Calling numbers

Solution:

Remote location 1: ETERNITY ME as GSM Gateway with 25 SIMs
Remote location 2: ETERNITY ME as GSM Gateway with 25 SIMs
DR Site: ETERNITY ME as GSM Gateway with 50 SIMs
Main office: Two ETERNITY LE as GSM Gateways with 90 SIM Cards each

 Four GSM Gateway with 350+ GSM/3G SIM Capacity
 Multi-location Setup Connected over IP
 Gateway System with easily Replaceable SIM Cards
 Centrally Manageable System with built-in Industry Standard Telecom Protocol

Results:

• Increase in Debt Collection Revenue
• Reduction in Call Rejection Ratio
• Reduced Recurring Telco Expenses
• Easy and Quick Shift to other Connectivity Protocols and Devices
• Visibility on Statistics and Call Outcomes

“Matrix Banking solution helped many banking giants in connecting multiple locations and reducing communication cost across the globe. Matrix, with its State-of-the-art solutions, has caught attention of many people worldwide and is continually growing day by day”, added Sagar Gosalia, Sr. VP Sales & Marketing.

About Matrix
Established in 1991, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; Matrix is committed to keep pace with the revolutions in the telecom and security industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like Video Surveillance solutions, Access Control, Time-Attendance, IP-PBX, Universal Gateways, Terminals, Convergence solution, VoIP Gateways and GSM Gateways. These solutions are feature-rich, reliable and conform to the international standards. Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products.

Matrix Comsec
394 GIDC, Makarpura Vadodara -390010

This release was published on openPR.