Press release
OLYMP BPO Announces Strategic Expansion of Digital CX and Multi-Channel Outsourcing Solutions for 2026
OLYMP BPO logo representing professional digital outsourcing and IT support services for global markets.
The expansion comes at a time when companies in the software and new media industries are facing unprecedented pressure to provide 24/7, multi-language support across a variety of digital platforms. By leveraging Kosovo's strategic position as a burgeoning tech hub, OLYMP BPO provides international clients in the US, UK, and Europe with a highly skilled, multilingual workforce that bridges the gap between technical complexity and human-centric service.
"Our goal has always been to move beyond the traditional outsourcing model," stated the leadership team at OLYMP BPO. "In the New Media age, a BPO partner must be as agile as the software companies they represent. We are investing heavily in training our teams to handle complex technical support and community management, ensuring that every interaction adds value to our clients' brand equity. This expansion is a testament to our commitment to stable, quality-driven growth."
The new service updates focus on three core pillars: enhanced technical helpdesk support for software-as-a-service (SaaS) providers, comprehensive moderation for digital media platforms, and data-driven customer insight reporting. These services are designed to help IT firms reduce operational overhead while maintaining the high standards of responsiveness required by modern digital consumers.
With a focus on building stable, long-term partnerships, OLYMP BPO continues to emphasize the importance of people as the foundation of every successful outsourcing venture. The company's unique approach involves creating dedicated teams that function as a seamless extension of the client's internal departments, ensuring consistency in quality and brand voice.
Company Name: OLYMP BPO
Address: Norbert Jokl St.,
Entrance 29, Unit 3,
Sunny Hill, Prishtina,
10000, Kosovo
Contact Name: Jeton Aliu
Phone:+1 212 202 7414
Email: info@olympbpo.com
Website: https://olympbpo.com/
OLYMP BPO is a premier Business Process Outsourcing firm based in Prishtina, Kosovo. Specializing in serving clients across the United Kingdom, Europe, and the United States, the company focuses on delivering consistent, high-quality support services. OLYMP BPO is built on the principle that stable teams and reliable infrastructure are the keys to successful international partnerships. By tapping into Kosovo's young, motivated, and tech-savvy workforce, OLYMP BPO provides a dynamic business environment that supports sustainable, long-term growth for its global partners. The company specializes in technical support, customer experience management, and back-office solutions tailored for the IT and media industries.
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