Press release
Live video support in the SHK trade: Beta testers wanted
Become a tele-LOOK beta tester ( (C) tele-LOOK)
The cold season traditionally brings a boom for the HVAC trade - but full order books are increasingly being met with scarce personnel resources. In view of the shortage of skilled workers, which according to recent studies affects over 250,000 vacancies in the German trade, plumbing, heating and air conditioning companies are faced with the challenge of processing every customer order quickly and efficiently. Long journeys for pure diagnostics unnecessarily tie up valuable technician capacities and reduce profitability. The live video support solution tele-LOOK offers an innovative solution to this problem and is currently looking for committed HVAC companies to act as beta testers for a new, improved function. Interested parties can find more information about the test program at www.tele-look.com/web/shk.
Digital customer service without app installation
Video support enables service employees to send customers a simple link via text message or email in the event of a fault. Using this link, the customer immediately starts a video call on their smartphone without having to install an app. Customer service staff can see what the customer sees in real time and can provide them with specific instructions or identify important information such as error codes immediately. The majority of service cases can already be resolved remotely, eliminating the need for trips for pure diagnostics. The time saved as a result can be used directly by HVAC companies for more complex and lucrative tasks.
The benefits for HVAC companies are obvious: improved technician productivity as teams can handle more cases per day, reduced travel costs and CO2 emissions due to fewer on-site appointments and increased customer satisfaction thanks to faster response times. Another decisive advantage is the optimized data protection and the clear separation of work and private life: As all communication runs via the tele-LOOK application, employees do not have to give out their private mobile phone numbers to customers.
Free beta access for SHK companies
SHK companies that would like to participate in the optimization of the new tele-LOOK function will receive immediate and free, time-limited access to the platform as beta testers. They benefit from a head start in service quality, relieve their sales force and make customer service more efficient during the peak phase. Participation is non-binding and free of charge, but will help tele-LOOK to further optimize through feedback from users, who will receive a questionnaire to complete during beta testing.
In addition, tele-LOOK provides an informative white paper that can be downloaded directly via the following link: tele-LOOK-Whitepaper-Einstieg-in-Live-Video-Support.pdf.
Digitization as an answer to industry challenges
The HVAC industry is facing multiple challenges: In addition to demographic change and a shortage of skilled workers, the energy transition and climate protection require new skills while cost pressure is increasing. The digitalization of business processes is increasingly becoming a decisive competitive advantage. According to a study by Bitkom and ZDH, 83% of skilled trade companies are open to digitalization and 68% are already using digital applications.
Live video support fits seamlessly into this digitalization strategy and complements other digital tools such as cloud-based tradesman software, digital time recording and automated invoicing. By integrating them into existing service workflows, HVAC companies can increase their efficiency, reduce costs and set themselves apart from the competition.
How to become a beta tester
Interested beta testers write a short message with their name and e-mail address to support@tele-look.com. Access will be activated within 24 hours. For more information on the beta program and the live video support solution, interested HVAC companies can visit www.tele-look.com/
About tele-LOOK
tele-LOOK is a cross-industry live video support solution designed specifically for technical customer service, field service management and IT support. The platform enables remote findings recording, visual remote maintenance and real-time collaboration between technicians in the field and experts in the office. With its app-free, data protection-compliant technology, tele-LOOK helps companies to optimize service processes, reduce travel costs and increase customer satisfaction.
tele-LOOK / Solutiness GmbH
B?ttgerstra?e 17
Neu Ulm 89231
Germany
https://www.tele-look.com
Frau Regina Keller
0731 85 07 42 20
presse@tele-look.com
tele-LOOK is a cross-industry live video support solution designed specifically for technical customer service. The platform enables remote findings recording, visual remote maintenance and real-time collaboration between technicians in the field and experts in the office. With its app-free, data protection-compliant technology, tele-LOOK helps companies to optimize service processes, reduce travel costs and increase customer satisfaction.
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Live video support in the SHK trade: Beta testers wanted here
News-ID: 4240275 • Views: …
More Releases from tele-LOOK / Solutiness GmbH
SHK: With real-time support through the heating period
[Neu-Ulm, 07.10.2025] - With the start of the heating season, HVAC companies face enormous challenges: Breakdowns of heat pumps, gas heating systems, oil heating systems, split systems and other heating systems are becoming more frequent, while the acute shortage of skilled workers is making it difficult to process service cases efficiently. Solutiness, a company specializing in innovative video support solutions, offers HVAC companies a solution to fundamentally simplify their emergency…
Live video support as the key to customer satisfaction
Live video support as the key to customer satisfaction: tele-LOOK bridges the gap between self-service and personal support
Neu-Ulm, July 28, 2025 - In an age where customers expect immediate and effective solutions, customer service is constantly evolving. While self-service options such as FAQs and knowledge bases play a fundamental role in solving problems on their own, live video support is proving to be an indispensable addition to handle complex queries…
Remote Visual Support: Effective solution for technical service
The shortage of skilled workers in technical service poses major challenges for companies. Remote Visual Support software offers concrete solutions here: Service technicians can handle more cases, travel costs are reduced and service quality increases measurably. Practical examples show significant cost savings while at the same time improving customer satisfaction. The article highlights how companies are successfully using this technology and the economic benefits that result.
Technical service is facing clear…
More Releases for HVAC
Fusion HVAC & Appliance Repair Expands Emergency HVAC Services for NYC Homeowner …
24/7 Rapid Response Team Ensures Fast, Reliable Heating and Cooling Repairs Across New York City
Manhattan, NY - Fusion HVAC & Appliance Repair [https://fusionhvacappliance.repair/], a leading provider of residential and commercial HVAC services, has announced the expansion of its emergency repair services to better serve homeowners and businesses in New York City. With round-the-clock availability, expert technicians, and a commitment to customer satisfaction, the company ensures that HVAC and essential…
HVAC Repair Near Me: A Comprehensive Guide to Quality HVAC Services
Having a reliable HVAC system is essential for maintaining comfort in your home, especially during extreme weather. From routine maintenance to emergency repairs, knowing where to find HVAC repair near me ensures your system operates efficiently year-round. In this guide, we'll explore various HVAC services near me [http://fosterpandh.com/], their importance, and how Foster Plumbing & Heating can address your needs.
Why HVAC Systems Are CrucialThe Role of HVAC in Your Home
HVAC…
The HVAC Pump Market: Unlocking Efficiency of The Heart of HVAC Systems
When it comes to maintaining comfortable temperatures in our homes, offices, and industrial spaces, we often take it for granted that our heating, ventilation, and air conditioning (HVAC) systems work seamlessly in the background. But behind the scenes, there's a critical component that plays a pivotal role in ensuring our spaces are cool in the summer, warm in the winter, and well-ventilated year-round - the HVAC pump.
The Workhorse of HVAC…
"Driving the HVAC Industry: Exploring the Growing Market of HVAC Actuators"
HVAC actuators are crucial components of heating, ventilation, and air conditioning (HVAC) systems. They control the movement and position of various HVAC components, such as dampers, valves, and diffusers, to maintain the desired temperature and air quality in a building.
The global hvac actuators market size was valued at $3.9 billion in 2021, and is projected to reach $6.2 billion by 2031, growing at a CAGR of 4.6% from…
EDS's All-New HVAC Software Puts a Twist in the HVAC Industry
It's an expensive deal to keep a home warm, cool, and power rightly all the time. And it is a tedious job for the HVAC equipment providers to provide the right-sized HVAC solution without accurate heat or cooling load calculation. To address the challenges of the HVAC service providers, today, Energy Design Systems (EDS), a pioneered HVAC engineering solutions provider, has introduced EDS - a powerful HVAC software.
Today, Energy…
Automotive HVAC Technology Market 2018 by Type(Manual HVAC Systems, Automatic HV …
Automotive HVAC Technology MARKET
The market research report on the Global Automotive HVAC Technology Market presents an in-depth information about the various aspects of the market, on both global and regional scales, which provides a better understanding of the present market landscape. The growth of the Automotive HVAC Technology market has been driven by the soaring demand for Automotive HVAC Technology in the well-established and emerging regions, current technological advancements, and the…
