SHK: With real-time support through the heating period

[Neu-Ulm, 07.10.2025] - With the start of the heating season, HVAC companies face enormous challenges: Breakdowns of heat pumps, gas heating systems, oil heating systems, split systems and other heating systems are becoming more frequent, while the acute shortage of skilled workers is making it difficult to process service cases efficiently. Solutiness, a company specializing in innovative video support solutions, offers HVAC companies a solution to fundamentally simplify their emergency service and increase efficiency: With the live video support application tele-LOOK for customer service and field service, companies can make precise remote diagnoses themselves via live video support and even guide customers to guided do-it-yourself solutions for minor problems.

The challenges: Skills shortage and inefficiency

A heating failure usually begins with a telephone call from a customer, where the problem can often only be described vaguely. This often results in a technician being sent out without knowing the exact cause or having the right spare part with them. This often leads to a time-consuming and costly second visit, which is an enormous burden, especially in times of a shortage of skilled workers.

Every emergency call-out means a considerable amount of work for HVAC companies. Many emergencies involving heating systems, water heaters or air conditioning split systems could be resolved much more quickly and cost-effectively with the right remote diagnosis or simple, guided self-help.

tele-LOOK: HVAC companies offer modern video support

The live video support software for technical remote diagnosis from tele-LOOK provides HVAC companies with a powerful tool for optimizing their emergency service and conserving personnel resources. The software enables companies to offer their customers direct video support.

How it works:

Simple video call: the HVAC company sends a text message link to the customer's smartphone. One click is all it takes to establish a data protection-compliant live video connection without installing an app.

Precise remote diagnosis: An employee of the HVAC company (e.g. dispatcher or foreman) sees exactly what the customer sees through the customer's camera. The "tele-point" can be used to mark components or displays in the live image in order to make an exact diagnosis for boilers, burners or controls.

Guided immediate assistance or targeted intervention: the HVAC expert can decide on the basis of the remote diagnosis:

Option A (Guided DIY solution): If it is a minor problem (e.g. check/refill water pressure, press reset button, adjust thermostat), the customer can be guided directly via video to fix the problem themselves. This saves travel and time for both parties.

Option B (Targeted technician intervention): For more complex problems, the exact diagnosis is already known. The technician arrives optimally prepared with the right spare parts and tools for the first and only time.

The advantages for HVAC companies and end customers

Everyone involved benefits from the use of tele-LOOK video assistance for B2B machine maintenance:

Reduction of journeys: many emergencies can be clarified remotely or resolved directly with guided self-help.

Increase in the first-time fix rate: When an assignment is necessary, the technician sets off with precise knowledge and equipment.

Cost and time savings: fewer journeys, more efficient use of personnel and fewer queries save valuable resources, especially in view of the shortage of skilled workers.

Higher customer satisfaction: Customers receive faster assistance and feel better supported and involved in the solution process thanks to direct video communication.

More attractive service: HVAC companies position themselves as modern service providers with innovative solutions for heating systems, ventilation systems and sanitary installations.

Test tele-LOOK now for 14 days free of charge

tele-LOOK is convinced that this software for reducing service calls through video represents a clear competitive advantage. Companies that rely on this modern form of digital maintenance and remote diagnosis can make their processes more efficient and offer their customers outstanding service.

tele-LOOK is offering a special promotion especially for companies in the HVAC sector: interested companies can test the innovative solution for 14 days free of charge and without obligation.

Experience for yourself how tele-LOOK modernizes and simplifies your heating emergency service 2.0.

An online presentation can be booked directly with a click.

Solutiness GmbH
B?ttgerstr. 16
89231 Neu-Ulm
Germany

https://www.tele-look.com/web/SHK

Frau Regina Keller-Sylla
0049 731 85074220

presse@tele-look.com

tele-LOOK is a provider of intuitive, real-time video support solutions that enable organizations to provide technical support and remote diagnostics more efficiently. Through user-friendly, app-free technology, tele-LOOK helps companies improve customer service, optimize operations and reduce costs, especially in technical service areas such as the HVAC trade.

This release was published on openPR.