Remote Visual Support: Effective solution for technical service

The shortage of skilled workers in technical service poses major challenges for companies. Remote Visual Support software offers concrete solutions here: Service technicians can handle more cases, travel costs are reduced and service quality increases measurably. Practical examples show significant cost savings while at the same time improving customer satisfaction. The article highlights how companies are successfully using this technology and the economic benefits that result.

Technical service is facing clear challenges: An increasing shortage of skilled workers is combined with growing cost pressure and rising customer expectations. Remote visual support software is proving to be a practical technology that effectively addresses these requirements.

## Practical solutions for current challenges

The shortage of skilled workers is clearly noticeable in technical professions. Remote Visual Support offers several practical approaches here:

An experienced technician can manage several service cases in parallel and guide less experienced colleagues or customers on site. Visual support in real time enables precise problem solving. The expertise of existing specialists is used effectively.

The training of new employees is accelerated. Young technicians can carry out assignments independently, as they can consult an experienced colleague via remote support if necessary. This improves efficiency and employee satisfaction through better support.

## Proven cost savings and increased efficiency

Significantly reduce travel costs

* Significantly improve the first-time fix rate
* Shorten on-site service calls or often solve them directly remotely
* Significantly increase the productivity of service technicians

Practical experience shows: Medium-sized companies with a team of 20 service technicians realize considerable cost savings in their operational business through Remote Visual Support. These economic benefits go hand in hand with demonstrably higher service quality and increased customer satisfaction.

## Competitive advantages

Remote Visual Support offers companies various advantages in the competition for qualified specialists and customers:

- Modern work equipment and better work-life balance
- Good employee retention thanks to improved working conditions
- Stable customer loyalty through more efficient service
- New opportunities through remote services

The technology also enables smaller companies to serve a larger service area.

## Implementation in practice

Remote Visual Support can be introduced in stages. The following aspects are relevant when selecting the software:
- Ease of use
- Stable function even with a limited Internet connection
- Compliance with German data protection requirements

The tele-LOOK solution is a particularly practical example: as a browser-based application, it requires no installation and can be used immediately. The intuitive user interface reduces the amount of training required to a minimum - a short briefing is usually sufficient. Technicians and customers can work directly with the solution without any prior technical knowledge. The connection is established via a link, so no app installation is required. This low-threshold approach ensures a high level of acceptance among all those involved and enables a quick return on investment.

## Conclusion

The skills shortage is an ongoing challenge. Remote Visual Support offers a practical, proven solution for current technical service requirements. Companies that use this technology improve their service quality and profitability.

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*This article is based on market analyses and practical experience from the technical service sector.

tele-LOOK / Solutiness GmbH
Alte Breisacher Str. 14 a
Freiburg 79112
Germany

https://www.tele-look.com/

Frau Regina Keller
07617699970

About tele-LOOK / Solutiness GmbH
Solutiness GmbH, based in Freiburg, Germany, is the developer and provider of the remote visual support software tele-LOOK. As a German software company, Solutiness attaches particular importance to data security, GDPR compliance and intuitive usability. With tele-LOOK, the company offers a browser-based solution for remote technical support that is ready for immediate use without installation or app download. The software enables companies to optimize their service processes, reduce travel costs and effectively counter the shortage of skilled workers. The innovative strength of tele-LOOK has received several awards, including the Service Management Award 2017 from the KVD (German Customer Service Association) and the Freiburg Innovation Award 2023.

This release was published on openPR.