Press release
Vee24 Launches Multiparty Video Chat to Enhance Customer Experience
Crafted to enhance the customer experience, Vee24's multiparty video chat provides businesses with the flexibility to manage customer interactions more effectively. Businesses can now invite multiple customers into a single video chat session with ease. This feature facilitates collaborative shopping, group consultations, or family decision-making for high-value purchases. Additional participants can join a scheduled future or active session effortlessly by simply clicking a URL. Agents from different departments or locations can be brought into the video chat for enhanced service delivery. For example, a sales representative can bring in a technical expert to address specific customer inquiries, or agents in a physical store can be added by a contact center agent to provide live product demonstrations. This tool simplifies the delivery of personalized, efficient service, ensuring a memorable experience for all involved.
"Our Multiparty Video Chat introduces yet another way for companies to deliver exceptional customer experiences," said Tomer Azenkot, CEO. "It meets the core demand for human-to-human experiences by enabling personalized, immediate service with multiple participants in a single session, streamlining operations, and elevating the video chat experience."
Vee24's multiparty video chat is fully integrated with the company's existing suite of customer engagement solutions, ensuring a seamless user experience. The tool is now available.
Amtri House Vee24 Ltd Hulley Road Macclesfield SK10 2NE United Kingdom
Hannah Bostock, Vee24, hannah.bostock@vee24.com
Vee24 is the digital customer experience platform that bridges online sales and support services with human connection and expertise to alleviate the common frustrations of automated customer service. Through seamless integration of video, AI-powered chatbots, real-time co-browsing, and other tools for instant communication, Vee24 empowers brands to seamlessly connect with customers on their preferred digital channels, integrating live human interaction and automation at every touchpoint of their digital journey. Customer experience teams of leading e-commerce and B2B brands harness Vee24 to transform standard digital experiences into personalized interactions that drive revenue growth through higher conversion rates, order values, and customer loyalty. Where Digital Feels Human, book a demo at vee24.com.
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