Explore the Unified Communication Market's Growth Trajectory: Emerging Trends, Technological Advancements, and Future Forecasts Powering Global Collaboration

The new report published by The Business Research Company, titled Unified Communication Global Market Report 2024 - Market Size, Trends, And Global Forecast 2024-2033, delivers an in-depth analysis of the leading size and forecasts, investment opportunities, winning strategies, market drivers and trends, competitive landscape, and evolving market trends.

As per the report, the unified communication (UC) market size has grown rapidly in recent years. It will grow from $67.06 billion in 2023 to $79.06 billion in 2024 at a compound annual growth rate (CAGR) of 17.7%. The unified communication (UC) market size is expected to see rapid growth in the next few years. It will grow to $152.99 billion in 2028 at a compound annual growth rate (CAGR) of 17.9%.

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The Impact Of Digital Transformation On The Unified Communication Market
The growing digital transformation is expected to propel the growth of the unified communication market going forward. Digital transformation refers to incorporating digital technologies throughout an organization, leading to significant shifts in its operations and how it provides value to customers. The growing digital transformation is attributed to integrating digital technologies into all business areas, fundamentally changing how organizations operate and deliver customer value. Unified Communication (UC) helps digital transformation by integrating various communication tools into a single platform, enhancing collaboration and productivity, enabling remote work, and improving customer interactions through streamlined and efficient communication channels. For instance, in May 2023, the Ministry of Business, Innovation and Employment, a New Zealand-based government agency, the New Zealand digital technologies sector contributed approximately $7 billion to the (gross domestic product) GDP in 2021, with an impressive annual growth rate of 10.4%. Therefore, the growing digital transformation is driving the unified communication market.

Evolution Of Cloud-Based Communication And Collaboration Platforms In The Unified Communication Market
Major companies operating in the unified Communication market are developing advanced solutions, such as the contact center-as-a-service (CCaaS) collaboration platforms, to enhance customer and employee experiences. A Contact Center-as-a-Service (CCaaS) collaboration platform provides a cloud-based solution, allowing businesses to seamlessly manage customer interactions and internal communications. For instance, in March 2023, Avaya, a US-based technology company, launched the Avaya Experience Platform, an AI-powered, contact center-as-a-service (CCaaS) collaboration platform that offers comprehensive workstream collaboration and unified communications technologies in Australia and New Zealand. AXP boosts productivity for SMEs and mid-market organizations by enabling hybrid work, with over three-quarters of Australian workers preferring this model. Staff can chat, message, video call, and send files seamlessly, ensuring efficient collaboration before, during, and after meetings. AXP reduces workloads, allowing staff to focus on customer interactions, delivers real-time information via AI-powered virtual assistants, and uses skills-based routing to match customers with the best-suited staff.

The unified communication market covered in this report is segmented -

1) By Component: Hardware, Software, Services
2) By Organization: Small And Medium-Sized Enterprises (SMEs), Large Enterprises
3) By Application: Enterprises, Education, Government, Healthcare, Other Applications

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Major companies operating in the unified communication market are Microsoft Corporation, Verizon Communications Inc., Comcast Corporation, AT&T Inc., Huawei Technologies Co. Ltd., Amazon Web Services Inc., International Business Machines Corp., Cisco Systems Inc., Oracle Corporation, HP Development Company L.P., NEC Corporation, Lumen Technologies, Windstream Intellectual Property Services LLC, Zoom Video Communications Inc., Citrix Systems Inc., Avaya LLC, Tata Communications, RingCentral Inc., Genesys, ALE International, Vonage Holdings Corp., Mitel Networks Corp., GoTo Technologies USA Inc., 8x8 Inc., Dialpad Inc.

Contents of the report:
1. Executive Summary
2. Unified Communication Market Report Structure
3. Unified Communication Market Trends And Strategies
4. Unified Communication Market - Macro Economic Scenario
5. Unified Communication Market Size And Growth
…..
27. Unified Communication Market Competitor Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
30. Appendix

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