Helpdesk Outsourcing Market Worth USD 5.6 Billion in 2022, Expected to Grow at a CAGR of 4.5% from 2023 to 2033

As per the study initiated by Evolve Business Intelligence, the global Helpdesk Outsourcing market size accounted for USD 5.6 Billion in 2022, growing at a CAGR of 4.5% from 2023 to 2033. The Helpdesk Outsourcing market refers to the global market for outsourcing the management and support of customer service helpdesks to specialized service providers. Helpdesk outsourcing involves the transfer of helpdesk operations, including call handling, issue resolution, technical support, and customer inquiries, to third-party service providers who have the expertise and resources to handle these tasks on behalf of organizations. Cost savings is a major driver for organizations to opt for helpdesk outsourcing. By outsourcing their helpdesk operations, companies can reduce their overhead costs associated with hiring and training dedicated in-house support staff, setting up infrastructure, and managing day-to-day operations. Outsourcing helps organizations achieve cost efficiencies by leveraging the economies of scale and expertise of specialized service providers
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Key Highlights:
• The global Helpdesk Outsourcing Market size was valued at USD 5.6 billion in 2022 growing at a CAGR of 4.5% from 2023 to 2033.
• North America dominated the market in 2022
• Asia Pacific is expected to fastest-growing at the highest CAGR from 2023 to 2033
Evolve Business Intelligence has published a new market research report on Global Helpdesk Outsourcing Market focusing in various aspects including market size and forecast, market dynamics, competitors market share analysis, market size in terms of value and volume, SWOT analysis, product benchmarking, key players recent developments, and opportunities, among others. The market has also been analyzed based on 4 indicators in the market dynamic chapter which includes Drivers, Restraints, Key Trends, and Challenges. The overall sum of these sections will help to understand the best strategies to be adopted in order to prosper through this industry over short and long terms. The quantitative analysis includes our authentic findings out of this research study where we provided additional insight into what our readers can do to embrace new opportunities or plan against threats that might hinder the market.
In terms of COVID 19 impact, the Helpdesk Outsourcing market report also includes the following data points:
• COVID19 Impact on Helpdesk Outsourcing market size
• End-User/Industry/Application Trend, and Preferences
• Government Policies/Regulatory Framework
• Key Players Strategy to Tackle Negative Impact/Post-COVID Strategies
• Opportunity in Helpdesk Outsourcing market
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Key Players
Some of the major Helpdesk Outsourcing players holding high market share include HCL Technologies, HP Enterprise Services, IBM, and Wipro. These players use partnership and collaboration as a key strategy to gain significant market share to compete with market leaders.
The key players profiled in the report are:
• HCL Technologies
• HP Enterprise Services
• IBM
• Wipro
• Infosys Limited
• Talkdesk Inc
• Qcom Outsourcing Ltd
• ABS Inc
• ActivSupport
• Tata Consultancy Services Ltd
• CGS Inc
• Adaptive AG
• AlfaVox
• Business Support Solution S.A
• Call Center Inter Galatica
Segmental Analysis
Market Segment By Type with focus on market share, consumption trend, and growth rate of Helpdesk Outsourcing Market:
o Outsourced Level 1 And Level 2
o Outsourced Technical Helpdesk
Market Segment By Industry Vertical with focus on market share, consumption trend, and growth rate of Helpdesk Outsourcing Market:
o Automotive
o Consumer Goods
o IT
o Telecommunication
o Others
Market Segment By Service Type with a focus on market share, consumption trend, and growth rate of the Helpdesk Outsourcing Market:
o Legal Services
o Facilities Management
o HR Services
o Finance & Accounting
o Others
Parameters Details
Market Size (2022) $ 5.6 Billion
CAGR (2023 to 2033) 4.5%
Market Segmentation Type, Industry Vertical, Service Type
Country Covered US, Canada, Mexico, UK, Germany, France, Italy, Spain, Nordic Countries, BeNeLux, Rest of Europe, China, India, Japan, South Korea, Indonesia, Malaysia, Australia, Rest of Asia Pacific, Middle East & Africa, and South America
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Global Helpdesk Outsourcing Geographic Coverage:
• North America
o US
o Canada
o Mexico
• Europe
o UK
o Germany
o France
o Italy
o Spain
o Nordic Countries
o Benelux
o Rest of Europe
• Asia Pacific
o China
o Japan
o India
o South Korea
o Indonesia
o Malaysia
o Australia
o Rest of Asia Pacific
• Middle East and Africa
o Saudi Arabia
o UAE
o Egypt
o South Africa
o Rest of MEA
• Latin America
o Mexico
o Brazil
o Argentina
o Rest of Latin America
Reasons to Buy this Report:
• Detail analysis of the impact of market drivers, restraints, and opportunities
• Competitive Intelligence provides an understanding of the ecosystem
• Details analysis of the Total Addressable Market (TAM) of your products
• Investment Pockets and New Business Opportunities
• Demand-supply gap analysis
• Strategy Planning

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