BCI working on World’s First Talent Management Excellence Model Certification for BPO Organizations

BPO Certification Institute Inc., (BCI) the world’s largest BPO Certification body is in the final lap of completing the credentialing of the world’s first Talent Management Excellence Model Certification for BPO and Call Center Organizations. The TMEM is expected to fill the long-felt gap by BPO clients who need a surety on the talent quality and retention capability of vendors before entrusting them with their business processes.

The TMEM architecture has 5 levels and proposes to assess the HR and Talent systems of BPO organizations across 10 performance-critical parameters before assigning them a TMEM Level. Typically, a TMEM Level 5 BPO will have the most advanced Talent Management Systems and therefore is likely to exhibit most reassuring levels of Resident Talent Quality, Employer Brand Equity, Talent Retention and Talent Performance/ Productivity.

A TMEM certified BPO Organization, therefore is expected to be potentially more attractive for clients, employees and investors.

BPO Certification Institute Inc.
Suite 2A, 777, South Central Expressway, Richardson TX-75080
PressContact: christina.bowles@bpocertifications.com
Tel: 9722943185
FAX:2145944222

BPO Certification Institute Inc., (www.bpocertifications.com) is involved in Competence Certification of professionals working in Call Centers and BPO organizations. BCI offers possibly the world’s largest range of global Certifications focusing on as many as eight different levels of BPO & Call Center professionals – from fresh Agents/ Associates, to Team Leaders and Operations to functional specialists to Business Leaders. It has certified nearly 5000 professionals in North and South America so far in the last four years and is now entering Asia, the hub of BPO. BCI’s Human Competence Standards System, which is composed of 8 Professional MasterStandards, is arguably the world’s most rigorous and comprehensive standards system for BPOs and Call Centers.
Unlike most other such standards systems, which are relevant for client-side outsourcing, BCI focuses on the special needs of competencies on the vendorside of outsourcing – ie. Call Centers and BPOs. Also BCI’s 28 stage Credentialing and Certification Process is perhaps the most grueling yet, designed to filter most noises that hinder accurate assessment of professional competence.

This release was published on openPR.