World's First International Centers for Outsourcing Studies (ICOS) in Universities

The BCI Board finally approved inclusion of the program for setting up International Centers of Outsourcing Studies (ICOS) in institutions of Higher learning across carefully selected geographies. The ICOS program was conceived by the Global Partnerships Management Group of BCI after receiving numerous requests from universities across the world for establishing such centers within their campuses under license from BCI. The ICOS program of BCI intends to empower emerging BPO nations with the knowledge to build human capacities and skillsets and improve employability of their youth and in the process, help these nations develop self sufficiency in BPO talent development.

As expected, the ICOS program is exciting universities across the world specially those in Africa and Asia. They are viewing ICOS as an opportunity to add a new discipline in their portfolio and at the same time get easy access to BCI’s global employability programs which help even average students get well-paying white-collar jobs in BPO/ KPO industry after they graduate. So far, institutions in India, Mauritius, Nigeria, Ghana and Kenya have been identified among more than fifty such requests.

By 2011-end, BCI hopes to create 8 ICOS in Africa and Asia alone. Notably, an ICOS can be upgraded to a Center of Excellence after three provenly successful years of capacity building and value creation for their local BPO industry.

About BPO Certification Institute, Inc.

Spread across 42 countries, the BPO Certification Institute, Inc., (BCI) is the world’s largest BPO certifications and standards body. It certifies professionals working in the BPO industry and those who want to enter it. It also certifies BPO enterprises on service delivery and talent management excellence.

BCI works with governments in areas related to BPO excellence and its standards and certifications are setting up competitiveness benchmarks for nations. More than 50000 BPO professionals and hundreds of BPO companies have been beneficiaries of international certification programs. All BCI certification programs have been subjected to extremely stringent internal credentialing process and are based on state-of-the-art set of Standards -the BCI Master Standards Group. This group currently includes the Human Competence Master (HCMS21®) Standards; the Service Delivery Master Standards (SDMS22®); the Talent Management Master Standards (TMMS10®) developed after years of exhaustive research on the phenomenon, trends and challenges of global outsourcing.

On the enterprise side, BCI offers the BTMQ® (BPO Talent Management Quality) and the BSDQ® (BPO Service Delivery Quality) Enterprise Certifications. BTMQ® Certification proves the competence of a BPO outfit's Talent Management systems whereas BSDQ® Certification is the Delivery Capability Certification as relevant for most possible forms of BPO services organizations. Backed by the most comprehensive Human Competence Standards, the HCMS21, BCI offers a dozen Certification programs for all six levels of BPO operatives and professionals.

BPO Certification Institute, Inc.
Richardson Telecom Center
2435 North Central Expressway
Richardson, TX 75080
Phone:
+1 (972) 468-8850
+1 (214) 712-7331

Press Contact:
Mike Presley
mike.presley@bciglobal.net
http://www.bpocertifications.com

This release was published on openPR.