Interactive Intelligence to Host ‘Customer Experience Excellence through Effective Contact Center Solutions’ Seminar in Saudi Arabia

RIYADH, Saudi Arabia, 21st November, 2012: Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications and contact centre solutions, is set to host a seminar entitled 'Customer experience excellence through effective contact centre solutions' on December 4th, 2012 at the Al Mashreq boutique hotel in Riyadh, KSA.

The half day event will feature presentations and case studies by the organization's top regional executives who will highlight the key trends shaping the contact centre environment. The seminar will also outline means to increase productivity and performance while simplifying the management of resources and is aimed at CIOs, CTOs, senior technology managers, customer service or experience officers, business strategists and development managers of large contact centres in the Kingdom.

“The advancements in technology today mean that customers are far more connected than ever before. They have become accustomed to the constant and rapid availability of services and expect the same speed of delivery from their customer support providers. To be an effective market player, an enterprise has to leverage advanced contact centre technologies to deliver superior customer service consistent with the company's brand and reputation,” said Abdul Nasser Bangcola, country manager, Saudi Arabia at Interactive Intelligence.

“Interactive Intelligence is the trusted provider of contact centre software for over 4500 companies worldwide. Our customers utilize the innovative, flexible and reliable Customer Interaction Center™ as the software platform to eliminate repeat calls, transfers, complaints and escalations thereby delivering great customer experiences.”

The presentations at the event will focus on market trends and customer experience management, dealing with the mobility trend, process automation as a means to streamline operations and increasing the effectiveness of outbound campaigns. The seminar will also feature a presentation on the company's flagship Customer Interaction Center® (CIC) solution.

Interactive Intelligence’s Customer Interaction Center® is an all-in-one contact centre platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service. It provides unified communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. The company’s Interaction Process Automation (IPA) application provides communications-based business process automation for control over multi-step people-centric processes. It gives visibility into operations, and content-inner management to handle even the most extensive information volumes.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

Product Information Contact:
Product Contact:
Abdul Nasser Bangcola
Country Manager, Saudi Arabia
Interactive Intelligence
Mobile: +966 (50) 5293781
anbangcola@inin.com

Media Contact:
Colin Saldanha
PROCRE8
Villa 41, 81-d Street, Uptown Mirdif
P.O. Box 78835, Dubai
United Arab Emirates

This release was published on openPR.