What is SOP in Business? Importance of SOP ?
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Benefits of having SOP:
Effective Team Management: Through SOP, training recruits of the team becomes much easier as they are facilitated with a go-to manual which resolves the majority of their questions in the proceeding. Also, they will get to know entire particulars associated with the process such as frequency, responsibilities, and completion signals, so that they can act fast even while being in the training period. By the following SOP, employees work within specified timeframes and generate confidence; reducing errors and can easily delegate their work, if required.
Quality Improvement: If a certain set of procedures or SOP is followed, the quality of the product delivered is consistent. This is achieved by different quality checks at different phases in the process of product development. Through SOP, necessary amendments for quality improvement can be communicated with staff and officials. This also assists in creating a benchmark for product development or improvement.
Mitigating business risk through compliance: In a highly regulated activity business, compliance is the firm’s utmost priority. Through SOP, the set of procedures for compliances can be documented, acting as a guideline for staff and firm activity, deemed quintessential for compliance. This can be carried out in guidelines such as OHSAS etc.
Reducing risks of accidents: The majority of the businesses around the world are accident-prone- both tangible and intangible. For ensuring a safe and secure environment for employees, employers provide guidelines through SOP in handling complex or sensitive procedures where there is a high degree of risk involved.
Finding flaws: Complex business problems can be simplified and resolved by jotting down the procedures via SOP documentation. The flaws and gaps are thus revealed, such as any avoided or forgotten step in the process. A thorough examination will also reveal how the procedure can be improved to hasten the process and make it efficient.
Standardizing Customer service: Through SOP, the proper process for any customer complaint or issue resolution can be drafted for a quick resolution. Through the process, critical problematic areas can be identified and improved. Sometimes, an unsatisfied customer is not reached, as there is no well-defined procedure regarding follow-up. A similar approach can be utilized in requests for service for enforcing reliability and credibility in the business.
Contact us to get SOP documents for your business
NSKT Global (USA Office)
1564 Market Place Blvd Suite 400 PMB 328
Ocean Isle Beach, NC 28469
Phn:- 888 701 675
888 701 NSKT
NSKT Global (UAE Office)
Level 14, Boulevard Plaza Tower 1,
Downtown, Dubai, UAE PO 334155
Phn +971 44 394 263
Whatsapp +971 55 171 2487
At NSKT Global we provides the complete range of advisory services to the SMEs as well as to the established businesses. Dealing in the industry for over 10 years. In countries across globe Namely UAE, USA and India.
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