SOP Experts YRC Sheds Light on the Emerging Future of SOP Design & Improvement

With barely any doubt about the efficiency and effectiveness of SOPs in contribution to robust operations, more and more businesses nowadays rely on SOPs for planning and executing their business processes. SOPs also grant a formidable ground to adopt process automation. However, in a future not far away from here, it might no longer be prudent to rely on age-old approaches for SOP design and improvisation. In this communiqué, SOP experts - YRC shares insights on the emerging future of SOP development and improvement ( https://www.yourretailcoach.ae/services/sop-development/ ).

Currently, a significant majority of organisations use paper-based SOPs. However, these printed SOP manuals might become a misfit as jobs in the future are likely to become more tech-oriented and the use of automation, fully or partially, will be more prevalent. With the increase in the use of technology and process automation in the execution of business processes, the usefulness of paper-based SOPs will get more confined and SOPs in digital forms will find higher prominence. Also, anything digital can be integrated with more ease into an already digitised business and operations environment.

Analytics has proved to be useful in business planning and decision-making and it continues to be so. There is no credible reason to believe that analytics cannot be used for SOP development and improvement. Analytics can help dig into operational details and bring to the limelight the efficacy of existing SOPs, conformity levels, areas and reasons for non-compliance, conditions of compliance and non-compliance, scope of improvisations, etc.

The word 'personalisation' is often used in association with recommending products and services to customers. However, the personalisation of SOPs to suit individual employees is slowly gaining ground. This is done by tailoring the SOPs based on the role or level of expertise and experience of the users. It also includes allowing process owners to change the workflow without disturbing the operational standards and other requirements. Sometimes user behaviour is also taken into account for SOP personalisation.

Presently, the plan-implement-review-improve tactic is what most organisations follow to manage the performance of their SOPs towards keeping the same relevant as well. However, real-time SOPs are becoming a reality. They help businesses automatically correct operations planning or with optimised human intervention. It alleviates the burden of team leaders and managers by reducing the need to supervise operations for better execution of business processes. Employees in these positions can then shift their focus to other important issues. Real-time improvisations also help in fast adaptation to environmental changes. At the most, managers and business owners have to check the auto recommendations and approve/disapprove/modify the suggested changes.

Having SOPs developed and implemented is one thing while ensuring that employees understand them well is another. This lack of comprehension or shortcomings thereof gives way to habits and convenience side lining established processes and procedures. To avoid such situations, organisations provide SOP training to employees. In the near future, technological solutions will play a bigger part in making SOP training more engaging and valuable to employees. This will make the training programs more interactive than the traditional methods. The use of multimedia tools like videos and animations will be outmoded by the use of AI-based applications, gaming and AR and VR tools.

Despite the fast rise of eCommerce, brick-and-mortar or traditional retailing still captures the majority of retail markets around the world. This explains the extensiveness of the availability and popularity of the SOP solutions and templates made to suit brick-and-mortar retail operations ( https://www.yourretailcoach.ae/services/brick-mortar-physical-stores/ ). However, the scenario is changing with the rapidly rising numbers of traditional retail businesses going omnichannel and phygital. SOP templates and solutions in the future will be default for phygital and omnichannel environments.

Currently, AI is being increasingly used for multiple business objectives like personalisation, customer support, market research, analytics, sales and marketing, HR, etc. In the next few years, it will become difficult for retail businesses to stay away from the use of AI (Artificial Intelligence) in their business which will also include for improving operations. Before that, businesses need to first implement SOPs and achieve process-orientation ( https://www.yourretailcoach.ae/services/sop-development/ ).

Presently, SOP improvisations are carried out via observations and analytical reviews using a combination of both technology and manual efforts. However, this methodology may become obsolete in the face of cutting-edge technologies like AR and VR. For example, the use of AR/VR solutions will give think tanks a much more realistic picture of ground-level scenarios.

Big organisations in both private and public sectors have a much bigger role to play in achieving global climate and environmental objectives. That also does not negate the role of MSMEs in this collective responsibility of taking care of Earth's climatic and environmental conditions. This will make sustainability an unavoidable element of SOPs because the big policy decisions will have to be reflected in operations as well.

For enquiries on solutions for SOP development, please visit the company's official website: http://www.yourretailcoach.ae/contact-us/

Your Retail Coach Dubai

United Arab Emirates (UAE)
Phone: +91-9860-426-700
Email: consult@mindamend.net

YRC is a Management Consulting Firm with its presence across India & Dubai.

This release was published on openPR.