Unified Communication And Collaboration (UCC) Market 2020 Analysis and Growth Prospects- Avaya, NEC Corporation, NICE in Contact

The report entitled "Global Unified Communication And Collaboration (UCC) Market: Size, Trends & Forecasts (2019-2023)", provides analysis of the global Unified Communication And Collaboration (UCC), with detailed analysis of market size and growth. The analysis includes the market by value, by region, by segment, volume by region and by end uses. The report also provides the analysis of the global Unified Communication And Collaboration (UCC) market of Asia Pacific (APAC), North America, Europe, Middle East & Africa (EMEA), and South America regions.

Market includes analysis of the global Unified Communication And Collaboration (UCC) market in terms of value followed by analysis of its various segments. A global analysis of the larger logistics market has also been included in the report in order to highlight the position of Unified Communication And Collaboration (UCC) with respect to the overall market.

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Moreover, the report assesses the key opportunities in the market and outlines the factors that are and will be driving the growth of the industry. Growth of the overall Unified Communication And Collaboration (UCC) market has also been forecasted for the years 2019-2023, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.

Company Coverage

8x8
Avaya
NEC Corporation
NICE in Contact

Latest Market Developments:

04-16-2020: Avaya: Avaya Identified as a Leader for 3rd Consecutive Year in Aragon Research Globe for Unified Communications and Collaboration Based on its Innovative Cloud Offerings

Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has been named a Leader in The Aragon Research Globe for Unified Communications and Collaboration, 2020.

April 21, 2020: NEC Corporation (NEC; TSE: 6701): NEC and Inter media Announce Strategic Global Partnership to Deliver Cloud Communications, Collaboration, and Contact Center Solutions

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Market Scenario:

UCC or unified communication and collaboration is the service which delivers multiple communication methods. Such as Business phone system, Voicemail, Instant message, Chat, Fax, Conference call bridge, Video conferencing, IVR and more. Unified communication and collaboration is also capable of integrating e-mail, web applications, social media, and business tools on cloud.

UCC is composed of many benefits such as improved work quality, faster services, enhanced employee flexibility, reduced expenditure, etc. On the basis of services, UCC is categorized into three services: UCaaS, CCaaS, and CPaaS. Unified Communications as a Service (UCaaS) is responsible for cloud based delivery of voice chats, emails, chats, etc. It can be either subscribed or free. Whereas, Contact Center as a Service (CCaaS) offer customer service solutions and Communications Platform as a Service (CPaaS) provide APIs and software tools for developers to add real-time cloud.

Few of the top UCC system are cloud based UC, video UC, webRTC, mobile UC, lync, etc. Some major advantages of applying UCC for communication system are greater flexibility, tech-savvy, beneficial for remote or working from home employees and easy for new trainees.

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The global UCC market with focus on UCaaS is supported by various growth drivers, such as growth in enterprise customers, growing penetration of smartphones and large scale investment, favorable changes to accounting standards, etc. Yet, the market faces certain challenges, such as, hyper converged network, high competition, etc. Few new market trends are also provided such as, tight integration between CCaaS and CRM , new product launch, etc.

Note: All the reports that we list have been tracking the impact of COVID-19. Both upstream and downstream of the entire supply chain has been accounted for while doing this. Also, where possible, we will provide an additional COVID-19 update supplement/report to the report in Q3, please check for with the sales team.

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