Orga Systems awarded for increasing customer experience
Decrease of customer complaints by 75% through outstanding services
In November 2010, life:) successfully launched Orga Systems’ NGCP, which is bringing a number of significant advantages to the company and its clients. Within only the first month of its operation NGCP served 3.92 million life:) subscribers, monitoring the subscribers’ preferences, usage patterns and behavior. “NGCP plays a great role in increasing life:)’s customer satisfaction index as it provides high accuracy in charging. Combination of performance and functionality makes the NGCP solution a unique instrument for achieving higher customer satisfaction with new marketing products and operational quality. For example, after NGCP launch we managed to decrease customer complaint rates regarding GPRS charging by 75%”, states Mr Ismail Celikkol, Deputy General Director Service Network, life:).
Orga Systems’ NGCP’s integrated convergent real-time charging and billing are the centralized means to achieve superior customer satisfaction. It performs subscriber specific policy and charging decisions while triggering subscriber notifications that enable a superior end user experience. The unified platform achieved a significant increase in performance and efficiency, which reached over 300% in maintaining flexibility of system configuration. life:)’s customers highly benefited from the flexibility of integration, having customer complaints dropping by 75%.
Representing quality, innovation and leadership
Orga Systems enables life:) to stay ahead of the field by moving away from pure service
control towards smart bandwidth management, enabling personalized offerings – an option
that allows the operator to keep its competitive advantage in such a highly saturated
market as in the Ukraine. By managing all subscribers on a single system, operators are able to deliver the services that can meet customers’ expectations and needs in the best way.
Orga Systems – #1 choice for real-time charging and billing
Orga Systems’ convergent real-time charging and billing portfolio enables profitable business for Telecommunication Companies, Mobile Finance Institutions, Energy and Telematic Suppliers. Orga Systems’ products and consulting services are designed for living in a connected world: scalable architecture, outstanding performance, lowest rating latency and consequent customer-centricity ensure reliable access to any kind of next generation mobile services. Worldwide 40+ customers, serving 350+ M subscribers, rely on Orga Systems and achieve competitive advantages in their industry: reduced OPEX, real time-to-market, short-termed ROI as well as beneficial access to new value chains and revenue streams.
Please visit http://orga-systems.com for more information.
life:) is a dynamic growing mobile services operator, providing convenient, affordable tariffs and high quality services to all regions of Ukraine. As for the Q3 2011, Ukrainian GSM operator life:) serves 9.3 million subscribers of prepaid, contract and corporate subscription. Entering the Ukrainian market in 2005, the operator in record time has created network, which now covers the territory where more than 97.2% of Ukrainian population lives.
life:) is the market leader in introducing innovative services. The company was the first to introduce on the Ukrainian market a range of innovations that are now familiar and common for most mobile phone users in Ukraine. Among them, EDGE technology, MeloRing, Voice SMS, Push-to-Talk, Mobile TV, etc. The company is constantly expanding its range of its services aimed for making communication more comfortable and technologically advanced. life:) was the first to offer free access to popular social networks Facebook and VKontakte on the local market. life:) was also the first Ukrainian mobile services operator who offered online chat with a call-center to its subscribers.
life:) cooperates with 539 roaming partners, providing its clients roaming services in 180 countries. As of today, 10 life:) customer service centers and 212 exclusive shops operate in 108 cities of Ukraine. In addition, life:) subscribers can order life:) services through 117 branded points of sale and 47 382 GSM and non-GSM sales points throughout Ukraine.
Orga Systems GmbH
Am Hoppenhof 33
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