openPR Logo
Press release

Engage in Learning adds to its Unconscious Bias course portfolio

12-11-2018 01:56 PM CET | IT, New Media & Software

Press release from: Engage in Learning

/ PR Agency: Bob Little Press & PR
Kate Carter, of Engage in Learning.

Kate Carter, of Engage in Learning.

The increasingly well-known e-learning supplier, Engage in Learning, has announced that, in January, it will be releasing a new course on unconscious bias.

While Engage in Learning’s existing programme on unconscious bias is intended for managers, the new course is focused on helping all levels of staff to identify unconscious bias – and take steps of overcome it.

Kate Carter, Engage in Learning’s Operations and Marketing Manager, commented, “Unconscious biases are the deep-seated prejudices that encourage us to favour others who look, speak or act like us and/or share our values. We all have these biases – even if we don’t know we have them – and they can affect how we treat other people.

“We need these biases to help us make some sense of the world – since, typically, our senses send around 11 million bits of information to our brain every second and our conscious can only process about half of this data. The brain uses the rest of his information to recognise patterns and make generalisations based on similar data from past experiences – and that’s useful because it can help us survive ‘in the wild’.

“These biases are based on what we can observe through our senses: from innate physical characteristics to someone’s name, and from cultural values to the way someone dresses,” she continued. “Unconscious bias can become a problem if we use it to justify treating others hurtfully or without respect.

“This is especially true where staff deal with the public, customers and stakeholders because customer service staff are the ‘face’ of the brand. Their attitudes and actions represent the organisation on a personal and daily basis.”

Kate added, “Other consequences of letting unconscious bias prevail in a work context include producing a less diverse – and diversely talented - workforce. Moreover, talented workers can be overlooked and discouraged from exhibiting their talents to the organisation’s benefit.”

The new Engage in Learning course has been specifically designed to enable all customer-facing staff to recognise and challenge their unconscious biases. Using familiar, ‘everyday’ scenarios, the course recreates situations showing bias in action, the effect that this has and the ways in which this bias can be challenged to produce a more harmonious, productive and satisfactory outcome.

When trying to prevent displays of unconscious bias or reduce the damage it does, it can help if you:
• Recognise that unconscious bias exists - and always tries to manifest itself in the guise of perceived (but incomplete) evidence, efficiency, effectiveness - and expediency.
• Realise that stress and/or tiredness tends to increase the likelihood of decisions being based on unconscious bias.
• Try never to take decisions when you’re stressed and/or tired – and, if you do, be aware that your decisions at these times can easily be influenced by unconscious bias.
• Take time to consider issues carefully, rationally and as objectively as possible.
• Only use hard evidence to justify decisions - and record the reasons for your decisions.
• Focus on people’s positive behaviour - and not on negative stereotypes.
• In the interests of fairness, remove any – and all - information that could unintentionally bias a decision-maker.
• Get to know a wider range of people as individuals.

In addition to the usual ‘post-test’ at the end of the course to help cement learning, learners can take a special test within this Engage in Learning course. This test is intended to help learners identify their own unconscious biases, determine ways to eliminate these and suggest how they can improve their overall attitude to customers and colleagues.

“Ultimately, this should benefit both the learner and their organisation,” said Chris Horseman, Engage in Learning’s CEO. “Eliminating unconscious bias on a personal and organisational level should reduce tensions between colleagues; lead to a lower rate of staff absence; improve collaboration, productivity and, thereby, profitability; enhance reputations and brand value – along with a number of other positive benefits.”

The new unconscious bias programme – along with Engage in Learning’s extensive, and extending, programme portfolio – will be on show on stand H05 at the Learning Technologies event in London’s Excel, on 13th and 14th February 2019.

For further details about Engage in Learning’s growing portfolio of e-learning materials, visit:

About Engage in Learning
A UK-based supplier of eLearning courses and solutions focusing on helping organisations improve their safety, compliance and performance, Engage in Learning provides engaging and affordable learning that’s practical and effective in an organisational setting.

Engage in Learning
Kestrel Court, Waterwells Drive, Quedgeley, Gloucester, GL2 2AT, UK
Tel: 0845 456 0465; Website:
Contact: Chris Horseman, Engage in Learning, +44 (0)20 3758 9530,
PR contact: Bob Little, Bob Little Press & PR, +44 (0)1727 860405,

This release was published on openPR.

Permanent link to this press release:

Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Engage in Learning adds to its Unconscious Bias course portfolio here

News-ID: 1431676 • Views: 990

More Releases from Engage in Learning

Engage in Learning to offer Coronavirus and infection control course free to the …
The Department of Health has described the Coronavirus as a "serious and imminent threat" to public health. At Engage in Learning we appreciate there may be some organisations who are unsure how best to protect their employees and the wider community. With this in mind, we have a RoSPA accredited infection control course which covers general good practice and although it wasn't designed with the current Coronavirus in mind, we
Engage in Learning launches an e-learning course on Competition Law
The e-learning supplier, Engage in Learning has added a course on competition law to its portfolio of e-learning courses. Competition law - otherwise known as antitrust law in the United States of America and anti-monopoly law in China and Russia - promotes or seeks to maintain market competition by regulating companies’ anti-competitive conduct. Chris Horseman, Engage in Learning (EIL)’s Managing Director, commented, “Competition law aims to keep the keep businesses honest
Engage in Learning produces US English GDPR e-learning course for non-EU firms
The e-learning supplier, Engage in Learning has produced a version of its successful General Data Protection Regulation (GDPR) course that is intended for all USA-based organisations that deal with European data. “Like the UK version of these e-learning materials, the course is highly interactive with easy-to-use bite-sized modules,” said Engage in Learning’s Marketing Manager, Kate Carter. “Learner engagement is kept high through the course’s quizzes and virtual scenarios. These scenarios include
GDPR Essentials e-learning course launched by Engage in Learning
To coincide with the first anniversary of the introduction of the General Data Protection Regulation (GDPR), the e-learning supplier, Engage in Learning, has released a new GDPR Essentials e-learning course. Since 25th May 2018, Europe has been covered by GDPR - the world's strongest data protection rules. These rules aim to modernise laws that protect individuals’ personal information. In particular, GDPR affects how businesses and public sector organisations can handle their

All 5 Releases

More Releases for Kate

Edible Animal Fats Market to Witness Huge Growth by 2023 | Darling Ingredients, …
HTF MI released a new market study on Global Edible Animal Fats Market with 100+ market data Tables, Pie Chat, Graphs & Figures spread through Pages and easy to understand detailed analysis. At present, the market is developing its presence. The Research report presents a complete assessment of the Market and contains a future trend, current growth factors, attentive opinions, facts, and industry validated market data. The research study provides
Global Shoulder Bags Market Size: Kate Spade, LVMH, Michael Kors, Mulberry
Qyresearchreports include new market research report “Global Shoulder Bags Market Research Report 2021” to its huge collection of research reports. This report studies Shoulder Bags in Global market, especially in North America, Europe, China, Japan, India and Southeast Asia, focuses on top manufacturers in global market, with sales, price, revenue and market share for each manufacturer, covering ART – BERG Burberry Group Chanel Coach Hermes International Kate Spade LVMH Michael Kors Mulberry Prada Ralph Lauren Tory Burch Adidas Download Free exclusive Sample of this report:
Global Women's Backpacks Market 2017 - Coach, Kering, Prada, Michael Kors, Herme …
The research study titled ‘Global Women's Backpacks Industry 2017’ evaluates the performance of the Women's Backpacks market the world, at present and historically, and makes future projections based on the result of the analysis. The report analyzes the global market for Women's Backpacks from the perspective of the market chain supporting the industry, the statistical data regarding import and export, and the dominant market dynamics. Download Sample Report @ Starting from
Marketing Consultant and Strategist Kate Dewick Launches Her New Website
Website goes Live on November15, 2016. Kate Dewick, aka "Modern Marketing Expert" launches her new website – with lots of user engagement features, it also offers a wide variety of tips and trusted methods to boost profits through updated websites and other digital media types. Kate’s website is full of lucrative information regarding how to create, build and sustain audience engagement, build trustworthy relationships with peers and how to increase
Kate Moss set to lose £1m in UK property crash
It seems that Kate Moss may become the latest victim of the UK property crash; the thirty seven year old model is franticly trying to sell her five bedroom, Victorian home in Melina Place, London - even if it means she makes a £1 million (US$1.6 million) loss. Moss bought the property in 2007, when prices in London were approaching their peak, for £8 million (US$ 13 million). According to reports, – Join Kate Garraway for the best Celebrity Deals
The world of the celebrity can appear to be one of first class service and perks, a place that can only be glimpsed at and dreamed of through the pages of celebrity magazines. It's a world that includes private parties and endless free gifts, out of reach of their fans and followers. Or so we have been led to believe... is an exclusive new service that offers users the opportunity