Press release
Interactive Voice Response System Market Size, Insights, Trends, Outlook 2018 | Top Key Players: Nuance Communications, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer
This Report would help Business Leader, Market Intelligence, Marketing Head & CEO's, Marketing and strategy head, management consulting firms etc. in understanding Interactive Voice Response System market size, CAGR, Two Part Adhesive, and Industry Trend.
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
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IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions.
Market Segment by Manufacturers, this report covers:
• Nuance Communications
• Genesys Telecommunication Laboratories
• 8x8
• AT&T
• Avaya
• Aspect Software Parent
• 24/7 Customer and More....
Key Questions Answered in this Report
• What will the market size be in 2023 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
Segmentation by product type:
• Speech Based
• Touch-tone Based
Segmentation by application:
• BFSI
• Travel and Hospitality
• Pharma and Healthcare
• Telecommunications
• Government and Public Sector
• Transportation and Logistics
• ITES
• Media, Retail, and E-commerce
• Education
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Research objectives
• To understand the structure of Interactive Voice Response System market by identifying its various subsegments.
• Focuses on the key global Interactive Voice Response System players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
• To analyze the Interactive Voice Response System with respect to individual growth trends, future prospects, and their contribution to the total market. and More…
Table of Contents
1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Interactive Voice Response System Market Size 2013-2023
2.1.2 Interactive Voice Response System Market Size CAGR by Region
2.2 Interactive Voice Response System Segment by Type
2.3 Interactive Voice Response System Market Size by Type
2.3.1 Global Interactive Voice Response System Market Size Market Share by Type (2013-2018)
3 Global Interactive Voice Response System by Players
3.1 Global Interactive Voice Response System Market Size Market Share by Players
3.1.1 Global Interactive Voice Response System Market Size by Players (2016-2018)
3.1.2 Global Interactive Voice Response System Market Size Market Share by Players (2016-2018)
3.2 Global Interactive Voice Response System Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
TOC Continued….!
Tables And Figures
• Table Product Specifications of Interactive Voice Response System
• Figure Interactive Voice Response System Report Years Considered
• Figure Market Research Methodology
• Figure Global Interactive Voice Response System Market Size Growth Rate 2013-2023 ($ Millions)
• Table Interactive Voice Response System Market Size CAGR by Region 2013-2023 ($ Millions) and More….
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