Interactive Intelligence Inc.
This testing ensures that Interactive Intelligence customers running the latest release of its Customer Interaction Center™ (CIC), version 4.0, will receive qualified telephony infrastructure and services when integrating with Microsoft Lync Server 2010 for optimal set-up and support.
In 1997 Interactive Intelligence launched the first Windows-based all-in-one communications software suite. The company first certified its relationship with Microsoft Office Communications Server 2007 R2 and Lync Server 2010 in 2010. It has been a Microsoft Gold Certified Partner since 2004, and a Microsoft Independent Software Vendor since 2008.
“Since its inception, Interactive Intelligence has demonstrated its ability to consistently meet the most stringent Microsoft product and partnership standards,” said Kapil Sharma, principal group program manager, Lync Partner Engineering Team at Microsoft Corp.
“We have a large number of customers running previous versions of our software integrated with Lync Server 2010, and now with this latest testing completed, our customers are once again assured that they’re receiving a high-quality solution with direct access to joint support,” said Interactive Intelligence chief marketing officer, Joe Staples.
CIC 4.0 has been qualified by Microsoft to work with Lync Server 2010. This qualification gives joint customers the following:
Installation, set-up and configuration requirements via a Quick Start Guide.
Enterprise-class standards for audio quality, reliability and scalability.
Documented support process between Microsoft and Interactive Intelligence.
Release notes with any known issues.
CIC offers mid-size to large enterprises and contact centers features for multichannel routing, interactive voice response, call and screen recording, reporting, outbound dialing, workforce management, Web self-service, knowledge and email auto response management, and automated customer feedback surveys.
The combined solution enables CIC users and Lync Server 2010 users to communicate by phone, by Lync instant message, or by video call from within a single interface. In addition, both sets of users receive synchronized presence information, along with a common company-wide directory that can be viewed from within the CIC desktop client.
For more information about the CIC and Microsoft solutions, visit http://www.inin.com/ProductSolutions/Pages/MS-Integrations.aspx.
For more information about the Microsoft Unified Communications Open Interoperability Program, visit http://technet.microsoft.com/en-us/lync/gg131938.aspx#tab=1.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186
Villa 41, 81-d Street, Uptown Mirdif
P.O. Box 78835, Dubai
United Arab Emirates
This release was published on openPR.
Permanent link to this press release:
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Interactive Intelligence Inc. here
News-ID: 216037 • Views: 1496
More Releases for Lync
DIMENSION DATA TARGETS 1 MILLION LYNC VOICE SEATS BY 2017
Dubai, UAE – 16 July 2014 –Dimension Data, the USD 6 billion global ICT services and solutions provider, today announced an initiative to sell one million new seats of Microsoft Lync Enterprise Voice, delivered either on premises or in a private cloud by 2017. Microsoft® Lync - one of the most popular unified communications tools on the market - is a rich client application that provides presence, instant messaging,
Interactive Intelligence IP Communications Software Suite Achieves Lync 2013 Qua …
DUBAI, United Arab Emirates, 1 February, 2014 - Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center (CIC) version 4.0, has achieved Lync 2013 Qualification in the contact center category, which demonstrates interoperability with Microsoft® Lync Server 2013. The combined solution adds CIC’s wealth of contact center features to Lync Server 2013 for an improved customer experience, enhanced collaboration, and simplified deployment. Key features include the
Alsbridge Reveals the Pros and Cons of Microsoft Lync
Award winning benchmarking, sourcing and transformation advisory firm, Alsbridge, releases a report, Pros and Cons of Microsoft Lync, offering a guide to enterprises to facilitate the decision to utilize Microsoft Lync as an enterprise telephony communication application. The consideration and potential use of Microsoft Lync for telephony and unified communications is thought to be a passionate topic inside enterprises today. The most common challenges faced by infrastructure groups today include; desktop,
C4B presents XPhone Essentials for Microsoft Lync
C4B presents XPhone Essentials for Microsoft Lync CeBIT innovation – XPhone Essentials from C4B augments Microsoft Lync to include CTI functions and enables the use of all company contact data in Microsoft Lync communication solutions Germering, 20 February 2013 – This year's CeBIT will see C4B, a specialist in Unified Communications & Collaboration solutions and CTI software, presenting an entirely new product family in the form of XPhone Essentials for augmenting Microsoft
BluIP Simplifies Microsoft Lync Integration
Hosted Service Providers Can Seamlessly Tie Lync to their Cloud Offerings BluIP, Inc., a leading wholesale Broadsoft service provider, today announced the first simple and fully functional Microsoft Lync cloud integration platform. With this offering, service providers that are also Lync customers will be able to manage the presence, on-premise or cloud, in conjunction with BluIP or any hosted IP PBX powered by Broadsoft’s Broadworks. “One of the
Be the first to test the Cerebro-module "Universal Call Pickup" for Microsoft Ly …
The application phase for the Cerebro-beta program has started Universal Call Pickup, the highly popular first Cerebro-module by colima communications can be tested within the Cerebro-beta program by companies and resellers. The application phase for Cerebro is already running at full speed. For those who still want to apply can do so by entering their e-mail address on the website http://www.colima.de/en/products/cerebro.html. Triple benefit The development of UC software "Cerebro" for Microsoft Lync is