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Press Releases from CallCenterCrossing (1 total)

Boston firm moves call center jobs from India to Maine, CallCenterCrossing finds …

Pasadena, CA, May 25, 2011 – Boston-based tech firm Carbonite is shifting its customer service center from India to Maine. Carbonite, which provides data backup services, already, has a help desk in Boston in addition to its India center. The India center was running for five years and the company found that its customers preferred dealing with its Boston center. The customer satisfaction numbers were consistently high for its Boston

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