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Press Releases from KANA Software (7 total)

KANA Announces Major New Release of Service Experience Management

Latest Version Advances Customer Service Experience with Embedded Chat, Co-Browse and Social Listening Capabilities SUMMIT 2011, MIAMI, FL., October 3, 2011 -- KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced the immediate availability of KANA SEM 11R4, which builds on KANA’s vision for the future of customer service, marked initially by the launch of KANA SEM in 2010. Significantly, SEM 11R4 enables service

KANA Announces Self-service Suite for Government

Lagan Connect2Tell to Help Customers Harness the Power of New and Established Service Channels Sunnyvale, Calif. September 26, 2011 -- Lagan, a Division of KANA Software, Inc. and the global leader in Government to Citizen Technology, today formally announced Lagan Connect2Tell, a suite of applications that support Government Channel Shift strategies via the Web, Smartphones and SocialMedia applications like Twitter and Facebook. Lagan Connect2Tell enables citizens to interact with

Independent Research Firm Names KANA a “Leader” in the Magic Quadrant for CR …

Sunnyvale, CA -- (Sept 21, 2011 --KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it has been recognized as a Leader by Gartner, Inc in the 2011 Magic Quadrant for CRM Web Customer Service*. The annual report tracks changes in the web customer service software markets and analyzes market dynamics. KANA's evaluation is based on completeness of vision and ability to execute. "We believe

City of Ottawa selects Lagan to power its Citizen Service Management Solution

Sunnyvale, California – 11 May 2011 ‐ Lagan , a division of KANA Software, announced today that the City of Ottawa has selected its Government‐to‐Citizen (G2C) suite to power Ottawa’s Citizen Service Management solution – enhancing residents’ ability to access municipal services through various channels. The $6.95‐million software and services agreement is the result of a comprehensive competitive RFP process which resulted in Lagan’s selection based on the company’s ability

KANA Announces Response 10 R5

Sunnyvale, CA  ‐May 12, 2011 - A new version of KANA’s market leading Email Management System Company News • KANA, the Service Experience Management leader, today announced the general availability of KANA Response 10 R5.  The new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email. • Response 10 R5 delivers complete control over email‐based service experiences.  The

Lagan, a Division of KANA, announces Connect2Tell Web the latest self service mo …

Belfast, UK May 03, 2011 - Lagan, a Division of KANA, today formally announced the latest release of Connect2Tell Web, the self service module of its award-winning Local Government Solution * Connect2Tell Web allows government organizations to quickly and effectively provide citizen access to existing services via the web thereby: Improving citizen trust and satisfaction and Reducing the cost of service delivery * Connect2Tell Web provides benefits

KANA Receives Customer Interaction Solutions® Magazine’s 2010 Product of the …

SUNNYVALE, Calif. — April 18, 2011, KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers, and tele services since 1982. For over 13 years, this prestigious award has been granted to companies’ that exhibit the key qualities of

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